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Hampton Inn & Suites Chesapeake Square Mall

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Hampton Inn & Suites Chesapeake Square Mall
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380 Reviews from our TripAdvisor Community

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Showing 379: English reviews
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Reviewed yesterday NEW

Chose this hotel due to the indoor pool and hot tub. Hot tub was without a timer to set jets and was green and stagnant. Staff told me it was a "spa" not a hot tub and therefore did not have jets. It was unusable.

Review collected in partnership with Hampton
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Helpful?
Thank Terri L
Portsmouth
HOTEL’S FAVORITE REVIEW
Reviewed 3 weeks ago

My sister and I live local. My sister's son and daughter-in-law gave her a room as a birthday gift so she could spend more time with out of town family after party. Hotel staff were very pleasant and helpful. The value and size of room was great. The beds are fabulous. Great night's sleep. Recommend to anyone who would be...

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Helpful?
Thank Debbie J
About Hotel's Favorite Review
Hampton, Virginia
Reviewed 3 days ago NEW

Good hotel experience. I just needed assistance with my luggage and a luggage cart. I waited 35 minutes for one and had purchased food that was cold by the time I got into the room. I was told that a bellman did not work on weekends and that no one could find a luggage cart. I desired a room on...

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Helpful?
Thank Elmira P
Washington DC, District of Columbia
Reviewed 2 weeks ago via mobile

The room appeared to have water leaks in the bathroom ceiling and in the closet as evidenced by what looks like water spots and mold. The iron was small and would not heat up, so I had to request a replacement from the front desk. The chair for the desk looks like it was pulled from a dumpster. There was...

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Helpful?
Thank Iknowtravel2012
HIS4449, Guest Relations Manager at Hampton Inn & Suites Chesapeake Square Mall, responded to this review

Dear Mr. Iknowtravel: Thank you very much for staying with us and for sending your valued feedback. Your kind words towards our staff is greatly appreciated. Your comments shall be forwarded to appropriate department heads to be addressed promptly. Best Regards!

Chesapeake, Virginia
Reviewed 3 weeks ago

I returned to my room each night and housekeeping only changed the towels. I had to complain in order to get someone to clean the room. I was told I would get Hilton honor points but didn't receive anything.

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Helpful?
Thank 137calvinf
HIS4449, Guest Relations Manager at Hampton Inn & Suites Chesapeake Square Mall, responded to this review

Dear CalvinF, Thank You for staying with us. Unfortunately the housekeepers had to respect the sign on your door, not to disturb. In future, If you want the room to be cleaned please remove the sign on the door or call us and we will be glad to clean your room. You are the reason we are here and we...

Reviewed January 14, 2017 via mobile

I have stayed at many Hampton Inns and this by far is the worst experience. It started at check in, there was no acknowledgement of being a Diamond member like all Hilton properties take the time to do. I wanted to take a shower after checking in and was told there will not be hot water for a couple more...

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Helpful?
Thank Chris C
HIS4449, Guest Relations Manager at Hampton Inn & Suites Chesapeake Square Mall, responded to this review

Dear Chris, Thank you very much for staying at our hotel. You had choices but you chose to stay at our hotel and it means a lot to us. We are truly sorry about the issues you had during your stay. It was unfortunate that we had some plumbing issues requiring a shut down and we are very sorry for...

Lewisville, North Carolina
Reviewed January 4, 2017

The staff at this Hampton are THE BEST! They are friendly, courteous, and truly provide not only a great stay but also superior customer service. Would definitely recommend this hotel to anyone looking for a great room and terrific staff.

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Helpful?
Thank Y3184RCbarbaram
Baltimore, Maryland
Reviewed January 1, 2017 via mobile

This is a standard Hampton Inn. It was clean and the staff were pleasant. The beds were very comfortable. Breakfast is included and has the usual make your own waffles, cereals, yogurt, etc. I especially enjoyed their Robust coffee. If you stay there ask for a room that doesn't face Portsmouth Blvd because you'll hear traffic noise. I also recommend...

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Helpful?
Thank Karen R
Villa Rica, GA, United States
Reviewed December 27, 2016

Good location, but the room quality was below what I normally get at Hampton hotels. Floor tile in bathroom loose and room badly needed painting. Breakfast was good. I enjoyed the online check-in capabilities.

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1Thank Oliver C
HIS4449, Guest Relations Manager at Hampton Inn & Suites Chesapeake Square Mall, responded to this review

Dear Oliver, Thank you for your patrobage and loyalty to our hotel. We are truly sorry about the tiles issu and please be assured that it has been corrected. We thank you for bringing it to our attention. You shall always be our valued guest!

Northern Virginia, Virginia
Reviewed December 20, 2016

Quite a mixed stay. The first morning after our first night we had no hot water at all. Our room was changed to a different floor which resolved that issue. Both rooms and the facility as a whole were excellent; I would say more like 3-star not the 2-star rating they are. All the staff are extremely friendly and accommodating...

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Helpful?
1Thank Chris K
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn & Suites Chesapeake Square Mall hotel is located next to great shopping and dining. Our Chesapeake hotel is also close to to more than 100,000 acres of natural parks and wildlife refuges for the outdoor enthusiast. With 1,100 sq. ft. of meeting space, our hotel is a great place to host your next business meeting or special event. As always, you will enjoy a free hot breakfast every morning and free high-speed internet access in every room. ... more   less 

Additional Information about Hampton Inn & Suites Chesapeake Square Mall

Address: 4449 Peek Trl, Chesapeake, VA 23321-2186
Location: United States > Virginia > Chesapeake
Price Range: $86 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Chesapeake Square Mall 2.5*
Number of rooms: 86
Reservation Options:
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Also Known As:
Hampton Inn Chesapeake
Chesapeake Hampton Inn
Hotel Style:
#3 Best Value Hotel in Chesapeake
#5 Business Hotel in Chesapeake
#6 Family Hotel in Chesapeake
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Questions & Answers

Questions? Get answers from Hampton Inn & Suites Chesapeake Square Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Check the room before bringing in your suit cases.”
 of 5 bubbles mvkol53, Aug 12, 2016 | Read review
“Look at other hotels.”
 of 5 bubbles R165VZwilliamk, Aug 12, 2016 | Read review
“Ask for room away from the road.”
 of 5 bubbles WendyA776, Nov 6, 2015 | Read review
“King suite is very spacious.”
 of 5 bubbles SusanJC86, Aug 10, 2015 | Read review
“When booking the room make sure you ask for any special needs you have.”
 of 5 bubbles 433jeannem, Jul 14, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question