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Extended Stay America - Chesapeake - Greenbrier Circle

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809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
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Extended Stay America - Chesapeake - Greenbrier Circle
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61 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Washington DC, District of Columbia
1 review
2 of 5 stars Reviewed 4 days ago NEW

dissatisfied with the room service I received, on my arrival my sheets in the room was dirty, call housekeeping to come and change sheets, they did not clean the room while I stayed there. I was there for 3days. I had to clean the room myself went to walmart and purchase sheet and cleaning...

Helpful?
Thank terrellkf
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that our hotel did not meet your expectations during your stay. Please accept my apology. In response to your feedback, I am coaching the housekeeping staff to pay attention to details. I am grateful for the feedback you provided so... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

Beforw we arrived I called about a room with two dogs - using an online app gave me no way to convey the need for a dog friendly room - the front desk rearranged a few things and gave us the handicapped room which wwas fine - that front desk clerk was very helpful. However, were not impressed with the... More 

Helpful?
Thank Ftbr
Manager_11525, Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced, as well as, the customer service issues. The service issues you described are regrettable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have retrained our front desk staff... More 

Travelers are raving about these Chesapeake hotels

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Horrible, horrible, HORRIBLE hotel! Floor was clearly not vacuumed, fries on the floor, crumbs in the chair, and a razor cover and dried up soap in the tub! But MOST of all, pee smelling sheets and PEE STAINED MATTRESS PAD! DISGUSTING! Was told that if the guest doesn't stay a week then they dont clean the room??? NEVER AGAIN WILL... More 

Helpful?
Thank Brandon W
VA
Level Contributor
136 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed May 24, 2016

Very nice room but I would not stay here in hot weather. The AC in the room could not get it below 72 degrees no matter how low you turned it down. There must be some kind of a regulator on the system. The room would be really hot in the summer. That's too bad because the room was very... More 

Helpful?
Thank ScotVA
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know about the issue you experienced with your AC unit. I will be sure to have our maintenance engineer inspect all of our rooms to ensure that everything is functioning properly. We are sorry for this issue, but are happy to read that you had a satisfactory... More 

Bronx, New York
1 review
1 of 5 stars Reviewed May 1, 2016

Thia was my second bad experience with this hotel chain. Because of my bad experience last August I had a BOG(be our guest) certificate which I used for this stay. I checked in on April 29,2016 and my daughter woke up to ants crawling around her room on April 30,2016. After 2 hrs of waiting for a staff member to... More 

Helpful?
Thank pamplusfive
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding the room conditions you experienced is truly regrettable. We are very sorry for your experience. In response to your feedback, I have our maintenance engineer inspect our rooms to ensure all of our doors are up to standard. Additionally, we will be working both... More 

Greensboro
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 25, 2016

pros: price, location Cons: stains on furniture (didn't sleep under the sheets), noise from dogs on same floor, "continental breakfast is just coffee and muffins my family only stayed here for one night for a last minute trip, I paid under 100 and it was close by the venue I needed to be the next morning. I would not go... More 

Helpful?
Thank Michelle A
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, we will be reviewing our... More 

Washington DC, District of Columbia
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed March 22, 2016

Stayed overnight after a step competition, since the host hotel was full, this was right beside it. The Breakfast as he called it was a fail to me, family at the hotel at a real breakfast..but for the price it was okay..

Helpful?
Thank andreana h
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I appreciate you bringing your experience to our attention. I sincerely apologize that our grab-and-go breakfast did not meet your expectations. I will be sure to share your feedback with our corporate office. Still, I am glad to read that we were able to accommodate your needs with a satisfactory stay overall. I am grateful for the feedback you provided... More 

Alabama
Level Contributor
3 reviews
5 of 5 stars Reviewed February 16, 2016

Very clean, and in safe location........ Bernice was the best staff member there. Would go back over and over. The staff makes you feel at home. Very cozy and laid back environment. Would recommend anyone staying here.

Helpful?
Thank Jesse T
Livonia, Michigan
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 30, 2016

Nice facility and generally good personnel but you are forced to sign a credit card slip upon check-in for the un-discounted amount. If you have a discount coming, you are told that it will be applied on check-out. Our discount, confirmed on several previous e-mails was denied without explanation. (We did not check-out in person because we left at 4:00AM... More 

Helpful?
Thank Mike K
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I received a copy of your review and wanted to take a moment to personally respond. I sincerely apologize for the billing issues you experienced. To prevent this from happening again I will be retraining our front desk staff on our billing procedures and how to process discounts. I really appreciate you bringing this to our attention. If you would... More 

Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 22, 2015 via mobile

Very clean and in safe location. Good proximity to shopping, restaurants, theater and churches. Awesome staff that are ALL very nice and super helpful. Everyone from management to housekeeping is concerned with your comfort and friendly when approached.

Helpful?
Thank Felecia H
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your kind comments regarding our convenient location, comfortable rooms and friendly customer service. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Meeting Rooms
  • Free Parking

Additional Information about Extended Stay America - Chesapeake - Greenbrier Circle

Address: 809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
Location: United States > Virginia > Chesapeake
Price Range: $76 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chesapeake - Greenbrier Circle 2*
Number of rooms: 93
Reservation Options:
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Also Known As:
Extended Stay Chesapeake
Chesapeake Extended Stay
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