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Hilton Garden Inn Chesapeake/Greenbrier

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Hilton Garden Inn Chesapeake\/Greenbrier
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436 Reviews from our TripAdvisor Community

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Showing 434: English reviews
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Chesapeake, United States
Reviewed 3 days ago NEW

We did not get the room that we booked two weeks prior to getting there. We were not notified that the room we booked was not available before we arrived at the hotel or we would have rescheduled our stay. I amd very dissatisfied with our experience.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Y684HVdavids
Elizabeth City, North Carolina
HOTEL’S FAVORITE REVIEW
Reviewed November 1, 2016

My friend & I stayed one night at this location which is very convenient to restaurants, shops & malls. Check-in (6ish) was a breeze, quick & easy. The front desk staff were friendly and informative. Our room was above our satisfaction with plenty of space not to feel overcrowded. I feel I need to mention the night clerk, Vernon, in...

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Helpful?
1Thank iluvtogo
About Hotel's Favorite Review
Jon M, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

Dear iluvtogo, Thank you for taking the time to recognize Vernon's efforts. We all try to take care of each other while at work and Vernon's dedication to both the hotel's needs and his personal goals are admired here too! I shared your comments with him and our team and it was a pleasure to do so. Thank you again...

Chesapeake, United States
Reviewed 6 days ago NEW

Nice and friendly staff, just old hotel, cratered beds, pillows stuffed to the brim with cotton, not much staff on duty. This was a surprise to me as I'm a Diamond member and Hilton Garden Inns are usually excellent.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 76jeremiahl
Riverhead, New York
Reviewed 1 week ago

super clean hotel and an excellent area for food, you name it its all with in 5 minutes of the hotel! theres even a movie theater next to the hotel. it looks like a little mall with all kinds of shopping too

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank marshaw519
Ashburn, Virginia
Reviewed 2 weeks ago

The management at this hotel is RUDE and the overall facility is run very poorly. Issues with check in (we were not given what we were promised in our confirmation), breakfast was a joke (they had issues with their charging practices, our room was dirty (the floor in the bathroom was sticky), and the door to our room was broken...

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Helpful?
2Thank JFamZ
Harpreet B, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are sorry to hear that you had a bad experience with our hotel - we pride ourselves on providing excellent service and clean, comfortable guestrooms. We follow the brand standards set by Hilton and will use your feedback to improve our operations. We are 100% committed to providing customer service to our guests and staff. There are unique situations...

Chesapeake, Virginia
Reviewed 2 weeks ago

Very nice rooms. Comfortable beds. Microwave and refrigerator in room. Free coffee bar in lobby. Nice gathering area in lobby for other parents from our group to gather. There was no complimentary continental breakfast or breakfast snacks included with our stay. Bummer!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank cynthiapO7963QA
Reviewed 2 weeks ago via mobile

The management at this hotel does not know how to work out issues with customers. They are in the "service" business where the customer always comes first, but not here. We had things go wrong during our stay and they kept insisting it was our fault. The hotel smells like residual smoke. And there were ants in our room. Gross....

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Helpful?
Thank Kim L
Harpreet B, General Manager at Hilton Garden Inn Chesapeake/Greenbrier, responded to this review

We are sorry to hear that you had a bad experience with our hotel - we pride ourselves on providing excellent service and clean, comfortable guestrooms. Our hotel is 100% non-smoking. We follow the brand standards set by Hilton and will use your feedback to improve our operations. We are 100% committed to providing customer service to our guests and...

Wilmington, De, United States
Reviewed 3 weeks ago

Nice updated hotel. Very comfortable room, comfortable bed & bedding. Very friendly and welcoming staff. A bit off the beaten path, but plenty to do nearby. Standard HGI breakfast items. Comfortable and roomy lobby.

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Helpful?
Thank Joseph S
Baltimore, Maryland
Reviewed 3 weeks ago

We needed a place to stay near Chesapeake Virginia. This location was perfect for us. Tons of restaurants and shopping right there if you need it. The staff was polite, and pleased to help. Comfortable and clean rooms. Breakfast was fantastic with a good staff.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank laurafJ1029QA
Silver Spring, United States
Reviewed 4 weeks ago

We had a good stay at this hotel. They have a garden tub (not Jacuzzi) so couples beware, not a two person tub lol. Front attendees were nice throughout the whole stay, as well as housekeeping. Everything was good.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank ashleywA3691YA
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Banquet Room
  • Breakfast Available
Official Description (provided by the hotel)
The Hilton Garden Inn Chesapeake/Greenbrier is located in the Greenbrier Business Park and is minutes from Greenbrier Mall. Enjoy the patented complimentary high-speed internet access and flat-screen TV with cable channels in every guest room. Our on-site restaurant, the Garden Grill, is open for breakfast and dinner, plus offers in-room dining service. ... more   less 

Additional Information about Hilton Garden Inn Chesapeake/Greenbrier

Address: 1565 Crossways Blvd, Chesapeake, VA 23320-8932
Location: United States > Virginia > Chesapeake
Price Range: $114 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Chesapeake/Greenbrier 3*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia, Orbitz, Hotels.com and Priceline so you can book your Hilton Garden Inn Chesapeake/Greenbrier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Chesapeake Hotel Chesapeake
Hilton Chesapeake
Chesapeake Hilton Garden Inn
Hotel Style:
#8 Family Hotel in Chesapeake
#16 Business Hotel in Chesapeake
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Chesapeake/Greenbrier staff and other travelers.
1 question
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Harrisburg, Pennsylvania
over a year ago

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Questions? Get answers from Hilton Garden Inn Chesapeake/Greenbrier staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay Away. Pick another one of the many surrounding hotels”
 of 5 bubbles JFamZ, 2 weeks ago | Read review
“We had a room by elevator & never heard a sound from the outside!”
 of 5 bubbles iluvtogo, Nov 1, 2016 | Read review
“First floor was nice”
 of 5 bubbles timothysT1867XK, Oct 8, 2016 | Read review
“Get a top floor”
 of 5 bubbles 149tasiam, Sep 26, 2016 | Read review
“One with a KING bed”
 of 5 bubbles louc331, Sep 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question