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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

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BEST WESTERN PLUS Portsmouth-Chesapeake Hotel
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183 Reviews from our TripAdvisor Community

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Showing 179: English reviews
DC area
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I picked this location because it was close to where I had to drop my daughter off for her college. I pulled in after driving from the DC area and was tired and to be honest, not ready to deal with red tape and bad customer service. The first person I saw was a young lady behind the desk with... More 

Helpful?
Thank pappa207
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for your kind words about our hotel! I'm so glad to hear that you enjoyed your recent stay with us. I hope the next time you are in town to visit your daughter at college you will come and see us again soon! More 

Rochester, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was looking for a hotel that allowed dogs. I was traveling with two on the way to the Outer Banks. The employees I encountered were all friendly. The rooms in the hotel were spacious, clean, and nice looking.They also included both a refrigerator and microwave. The hot breakfast they offered was awesome!! Nice variety with some hot items, too.... More 

Review collected in partnership with Best Western

Helpful?
Thank Donna K
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for your kind words about our hotel! I'm so glad to hear that you and your two dogs enjoyed your stay with us. I hope the next time you are traveling to the Outer Banks you will stop by and see us again! More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Front desk is very helpful, friendly. Great breakfast! This is great for overnight stay, would love to stay more than one night except the beds are not comfortable. I suggest they invest in new beds. However housekeeping is great, room was very clean!

Helpful?
Thank territeeeee
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for writing such a wonderful review about our hotel. I'm glad to hear that you enjoyed your stay with us. I will discuss with our General Manager our budget for new beds in the rooms. Thank you for your feedback and I hope we will see you again the next time you are in Chesapeake. More 

orange Park, United States
1 review
3 of 5 stars Reviewed 1 week ago

This was suppose to be a bike friendly but did not know or offer anything as per Harley owner groups web site. There was nothing offer when I got there to clean my bike or a place to park It maybe a small thing but after a long ride you like to clean the bike

Review collected in partnership with Best Western

Helpful?
Thank Paul W
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we did not provide you with the experience that you expected during your stay. Please call Rachel Cadet, the General Manager, at 757-484-5800, so we can learn from your stay. More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Front desk staff was very helpful. Great value. I was very satisfied especially since its was very reasonably priced. Definatly a great place to stay. Clean room. Very helpful staff. Satora was helpful and thorough.

Helpful?
Thank Shannon K
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for taking the time to write such a wonderful review about our hotel. I'm so glad to hear that Sa Tora was able to help you during your stay. I hope the next time you are in town you will come and see us at the Best Western Plus! More 

Hyattsville, Maryland
1 review
2 of 5 stars Reviewed 2 weeks ago

One person at the front desk so it took some time to check in. I had no TV service for my overnight stay. I called the front desk several times. No solution to the problem, no offer for something else, no concern The room had that old odor. The hotel rooms need updating badly. I contacted headquarters regarding my concerns.... More 

Helpful?
Thank cbpeaches26

Travelers are raving about these Chesapeake hotels

Ringwood, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Unfortunately, this Best Western failed below all expectations - starting at arrival, when the reservation was mixed up and goving us the wrong room and continuing with room service that didn't clean the room properly even after complains. On the last day of the stay the clean towels were left on the door knob of the room in a laundry... More 

Review collected in partnership with Best Western

Helpful?
Thank Ganna O
Bowie, Maryland
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

This was my first time staying at a Best Western Hotel and after my experience it will be my last time. I found the front desk staff to be very unprofessional and unhelpful. Customer service skills are very poor. Me and my other family members ask for additional towels and we were both told "we don't have any towels available".... More 

Helpful?
Thank whfsfan
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we were unable to provide you with the superior service you deserve and we expect at the Best Western Plus. Please call Rachel Cadet, the General Manager, at (757) 484-5800 so that we can make this right. Again, thank you for reviewing our hotel... More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Lock on door had been broken into, had to call maintenence maid service left door open on first day of cleaning, figure door didn't shut by itself had to force close i, becasue of damage to lock. . 1st day of maid service didn't completely clean and restock,2nd day didn't come in at all, front desk gave lame excuse because... More 

Review collected in partnership with Best Western

Helpful?
Thank Y4869KRsandrab
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that we did not provide you with the excellent service that you deserve every stay at our hotel. Please call Rachel Cadet, the General Manager, at 757-484-5800 so we can make this right. I hope the next time you are in town you will give... More 

Wilkes-Barre, Pennsylvania
Level Contributor
214 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was simultaneously planning a trip to Utah while planning a quick getaway. That's why I didn't realize, until we arrived, that this hotel did not have a pool. I wanted to go to the beach, but was unwilling to spend $300+ a night to stay near the beach. This hotel is roughly 30-40 minutes from Virginia Beach. It's a... More 

Helpful?
Thank t1lersm0m
Jessica S, Operations Manager at BEST WESTERN PLUS Portsmouth-Chesapeake Hotel, responded to this review

Thank you for taking the time to review our hotel online. I'm sorry to hear that the front desk staff seemed apprehensive to take your name and phone number for your lost item. I can assure you that it is company policy to record lost and found items in the hopes of returning them to their owner at no extra... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Everything you need for a great business trip, at even better value when you stay at our warm and welcoming BEST WESTERN PLUS Portsmouth-Chesapeake Hotel. Enjoy friendly service and make yourself at home in a clean, comfy guest room. Watch your favorite shows on our 32-inch HD televisions, catch up with work using the free high-speed wireless Internet access or get some rest on a clean and fresh bed. Start your day right with Best Western Plus complimentary hot breakfast featuring our signature eggs and sausage, gravy, biscuits, oatmeal, and other tasty hot and cold breakfast items. Catch up with work in the business center. After a busy day, re-energize in the state of the art expanded fitness center ... more   less 

Additional Information about BEST WESTERN PLUS Portsmouth-Chesapeake Hotel

Address: 3235 Western Branch Blvd, Chesapeake, VA 23321-5219 (Formerly Hotel Craney Island)
Location: United States > Virginia > Chesapeake
Price Range: $63 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Portsmouth-Chesapeake Hotel 2.5*
Number of rooms: 90
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Also Known As:
Hampton Inn Norfolk / Portsmouth / Chesapeake Hotel Chesapeake
Hampton Inn Chesapeake
Chesapeake Hampton Inn
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