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Recently I stayed at this facility. Initially there was an issue, the manager was very responsive and readily ensured customer service was evident. The room was spacious and accommodating our needs. We were able to effectively work as well as leisure. The location was more...More
First floor rooms actually in the basement! No elevator access. Room filthy, not cleaned from prior tenant; beer cap, old sock, body hair in bed, cobwebs on light. Problem resolution from staff; one polite and helpful, one very rude and condescending. I stayed two nights....More
1 Thank Wes S
Response from Del S, General Manager at Holiday Inn Charlottesville - University AreaResponded November 27, 2017
Thank you for sharing this constructive feedback regarding your stay with us. I am very sorry for your experience. We have reviewed your comments with both the Housekeeping and Front Desk Managers and these items have been addressed with the appropriate team members.
Although my room was very nice, I was very disappointed with my stay. I was there for a conference. My employer paid for my hotel room. This was mentioned at check in and they saw that it had been paid for. However, they asked for...More
Response from Del S, General Manager at Holiday Inn Charlottesville - University AreaResponded October 28, 2017
Thank you for taking the time to share very constructive comments regarding your stay with us. While I was unaware of this occurrence, I can assure you that we do take handling guests payment and credit card information very seriously. Obviously, we have dropped the...More
We stayed here on September 23rd to work A CONCERT FOR CHARLOTTESVILLE, which was held on the 24th. The room was clean. 2 double beds. It had a microwave and refrigerator. The room served it’s purpose.
They offer a free breakfast and it’s...More
Response from Del S, General Manager at Holiday Inn Charlottesville - University AreaResponded October 21, 2017
Thank you for sharing such great feedback regarding your stay at the Holiday Inn Charlottesville- Univ Area. We are glad you appreciated our guest rooms, food and beverage service, and proximity to other great restaurants. We look forward to your next visit!
From reading other reviews, I think I was staying in one of the rooms that hadn't been re furnished yet. It wasn't great, to be honest. It was pretty run down, and bathroom a bit grotty. The taps were too far set back from sink,...More
Response from Del S, General Manager at Holiday Inn Charlottesville - University AreaResponded November 7, 2017
Thank you for taking the time to provide feedback regarding your stay with us. We are looking forward to resume our guest room redecoration during this winter and will conclude during the 1st Qtr of next year. In the interim, I have shared your feedback...More