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A note from Hotel Cape Charles
Updated 03/31/21
About
#1 of 8 in Cape Charles
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.4
Travelers' Choice
Hotel Cape Charles is a boutique hotel on Virginia's Eastern Shore. We are the region's only full service hotel, with concierge services, conference facilities, and access to a wide range of amenities with nearby Bay Creek Resort, including access to golf courses and marina. Hotel Cape Charles is a beautiful and unique property; our rooms are light-filled, with private glass balconies, modern decor, and organic mattresses and linens.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Breakfast available
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Baggage storage
Non-smoking hotel
Room features
Air conditioning
Private balcony
Bottled water
Clothes rack
Refrigerator
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Modern
Languages Spoken
English
Hotel links
Location
Full view
80Somewhat walkable
Grade: 80 out of 100
16Restaurantswithin 0.3 miles
17Attractionswithin 0.3 miles
Contact
235 Mason Ave, Cape Charles, VA 23310-3253
Getting there
Rental CarsSee all Cape Charles rental cars
253Reviews3Q+A60Room tips
Reviews
Traveler rating
- 191
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- 5
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Most Recent
Came in April down from Baltimore with my Aunt and Uncle. The hotel is perfectly placed in the center of town. Within walking distance of shops and restaurants. We rented a golf cart for $100.00 so my car sat the entire weekend and with gas prices so high that was a blessing. I recommend reserving them when you make your reservations because they only have 6 and they are first come first serve. The hotel offers complimentary beach chairs and towels but it was a little too cold for the beach. They also offer free bikes to use. The people at the desk couldn’t be nicer. John and Pam were very helpful. We are avid card players and they opened the restaurant for us both nights so we could play in comfort. The room is very modern and recently renovated. The large shower head is wonderful. My aunt is a reader and loved the reading light that swiveled next to the bed. They offer a light breakfast that is great for a hectic morning and the local coffee is absolutely delicious. We bought some to take home. We couldn’t be happier with our stay and we will definitely be back.…
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Date of stay: April 2022Trip type: Traveled
Helpful
+1
My daughter and I came to Cape Charles for a quick getaway and we are so glad to choose this hotel. Jawn was always at the desk to greet us and helped with places to go to. The hotel was clean and had a deck area off our room which was nice. There is also a third floor deck to sit with a glass of wine and watch the sun go down and the town rest. We will be back!
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Date of stay: April 2022Trip type: Traveled
Room Tip: There aren't many restaurants so make sure you get a reservation if it's offered and go early.
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Helpful
Response from Jawn Dolph, General Manager at Hotel Cape Charles
Responded Apr 5, 2022
Thank you for the review. We are so happy you enjoyed your trip. Safe travels and we will look forward to your return
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Feel this hotel is too expensive for the area especially this time of year. Nothing is open in this small town unless you are here early (not too early though) in the day. Had to walk down the street to get pizza for the room - no other choices for dinner. Brewery across the street closed at 5pm. Hotel is clean, pretty and has nice amenities except they have an additional charge of $11.95 for that so NOT exactly an included breakfast. We made sure to ride the bikes even though it was cold because of this charge. Front desk guy is happy and helpful.
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Date of stay: October 2021
Rooms
Location
Service
1 Helpful vote
Helpful
Response from david gammino, Owner at Hotel Cape Charles
Responded Nov 12, 2021
Well, we do appreciate the 5 star review-and we are sorry you feel the rates are too expensive-but there is not much we can do about other business's shutting down early in November. Yes, this is a seasonal town and things slow way down in these off-months, particularly on weekdays.
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Location is great. Our room was in need of a refresh and a good cleaning as the carpets were very dirty. There was a tile with a large crack in the bathroom. The walls in the bathroom had spilled liquid on them which I cleaned with my washcloth. The walls in the room itself needed a repaint or stains removed. We received a text the morning of our first day and reported the issue of the dirty carpets. We were not offered another room but were thanked for letting them know. The mattress slept very well but had significant depressions where people had slept in it over time - perhaps time to look at replacing the mattress. The complimentary breakfast was fine and the coffee was good. The staff were always helpful and friendly. The hotel has umbrellas for rainy walks and chairs available to take to the beach which are both very thoughtful. We never saw an elevator so if access is an issue you should request a ground floor room. The decor is nice throughout the hotel. It is the end of the season so perhaps the rooms will receive the attention they need. We had hoped for more, so overall the experience was disappointing.…
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Date of stay: November 2021
Value
Service
Sleep Quality
Helpful
Response from david gammino, Owner at Hotel Cape Charles
Responded Nov 11, 2021
Very sorry that we did not meet your expectations. You hit the nail on the head. It is the end of the season, and as a small, seasonal property we cannot remove rooms from service during the year to touch up. We do a refresh/repaint every off season-and this year new carpets are being installed in most rooms. I hope you have a chance to visit up again and give us another opportunity to meet your expectations.
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Always wanted to stay in Cape Charles after zooming by to and from NC to Ocean City, MD. We spent time here with family to celebrate a birthday. Huge loft room with lots of space and enormous shower. Things to know before you go: They expect you to bring your own coffee or tea bags if you want to make it in your room. (Sugar and cream as well) They seem strict about 3pm check in and if you don’t mention it and pay $50 when you book room it’s non-negotiable to get confirmation. If you are in loft room on ground floor- you must enter by going through lobby to outside hotel. If you are in an upstairs guest room there is no elevator; They charge just under $15 per day for the following: 1) a beach chair ( which you won’t use in 35 mph wind and 50 degrees weather); 2) a bike to ride and 3)“ less than light breakfast” “Breakfast” offers coffee or hot tea in morning. You DO NOT have the ability to pour your own coffee or hot water or even to add cream to your cup. Have to wait for an employee behind a counter to do so. It’s weird- the urn is there in front of you but employee has cup. Oh and if you want milk to cover your Cheerios - you must ask for milk to be poured into your bowl. Stingy feeling here. Very odd. Glassware on shelves in room were dusty and needed a nice rinse. Otherwise the room, linens and floors seemed clean. THERE is NO closet! But place on wall for hanging clothes and coats. It works - just different. General Manager, front desk clerk will send a text to check in with your needs- that was a perk. The Mermaid Factory across the street was a blast where we painted and decorated our own mermaids! Anne, the owner was lovely! Overall the Carolina hospitality we are use to didn’t exist at this time in and around the town😕 at cute shops and eateries. As a whole had a memorable time and celebration. Not rushing back -but glad to have stopped in and saw the most beautiful 🌅sunset I can ever remember.…
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Date of stay: November 2021Trip type: Traveled
Helpful
Response from david gammino, Owner at Hotel Cape Charles
Responded Nov 11, 2021
I am sorry we did not meet your expectations. We do our best to accommodate early check-ins but it is a small property and we are constrained by staff capacity to turnover rooms-hence the need for advance notice. We do typically check-in early as many folks as possible as the rooms become available. The breakfast is not self-serve and staffed due to Covid, and most people understand why there is not "self-service" available-it's nothing to do with being stingy. The breakfast is more than coffee or tea. It is homemade granola, organic yogurt and fruit. I am not sure why or how you did not see these items, as they are right next to the coffee.
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I guess we paid for location! Great location - on a main street with shops and restaurants. We requested a dog friendly room - which we got but were not made aware that we needed to bring our own coffee. Had mugs and coffee pot and filters but no coffee. Inquired at desk but were told we had to bring our own in the dog friendly rooms. Other rooms had espresso coffee makers with coffee. Dog friendly rooms had kitchens with refrigerator, dishwasher sink and microwave- but again we were not told to bring dish towels sponges detergent, paper towels etc. For the price I was not impressed- standard amenities. Breakfast consisted of banana, granola and coffee. Room vents needed cleaning and bugs needed to be exterminated. We left a day early.
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Date of stay: October 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
This was our first time in Cape Charles and couldn't have picked a better place to stay. We were on the 2nd floor overlooking the main street and balcony was roomy with comfortable chairs. Room interior all as advertised and bed was very comfortable.
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Date of stay: August 2021
Rooms
Cleanliness
Service
Helpful
The room itself was fine and the staff pleasant. The location is right in the heart of the little downtown and a few blocks to the beach. The continental breakfast was less than light. The only offering was yogurt, granola and Cheerios. 50% of the time no fresh fruit at all and The other 50% of the time there were oranges. Absolutely no bread, muffins or other pastries. There was also an amenities fee added to the nightly charge which, to be fair is referenced on the website. For a room costing over two hundred a night, that just seems tacky.
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Date of stay: August 2021Trip type: Traveled
2 Helpful votes
Helpful
If you are visiting Cape Charles, this is the perfect location to spend the night. Nestled on Mason Street, it is within walking distance of shops, restaurants and the beach. Comfortable, clean, quiet and welcoming. Highly recommend!
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Date of stay: July 2021
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
The Hotel Cape Charles is a wonderful place to stay in Cape Charles...the best!! The Location and amenities are perfect....bikes, beach chairs and an outdoor shower!! The mural in the courtyard is absolutely incredible! The hotel staff are super helpful and pleasant. The hotel has a lot of charm and character. Can't say anything bad about the place!
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Date of stay: July 2021
Cleanliness
Service
Sleep Quality
Room Tip: most rooms upstairs have a balcony and downstairs, most have access to a beautiful courtyard. ...
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1 Helpful vote
Helpful
PRICE RANGE
$202 - $276 (Based on Average Rates for a Standard Room)
LOCATION
United StatesVirginiaCape Charles
NUMBER OF ROOMS
22
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Claim Your Listing Frequently Asked Questions about Hotel Cape Charles
Which popular attractions are close to Hotel Cape Charles?
Nearby attractions include Cape Charles Beach (0.01 miles), Gull Hummock Gourmet Market (0.1 miles), and Drizzles (0.05 miles).
What are some of the property amenities at Hotel Cape Charles?
Some of the more popular amenities offered include free wifi, free parking, and reduced mobility rooms.
Which room amenities are available at Hotel Cape Charles?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Cape Charles?
Guests can enjoy breakfast during their stay.
What are some restaurants close to Hotel Cape Charles?
Conveniently located restaurants include Brown Dog Ice Cream, Hook @ Harvey, and Cape Charles Coffee House.
Is Hotel Cape Charles located near the city center?
Yes, it is 0.09 miles away from the center of Cape Charles.
Are pets allowed at Hotel Cape Charles?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Hotel Cape Charles?
Many travelers enjoy visiting Northampton County Courthouse Historic District (7.1 miles).
Is Hotel Cape Charles accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.