It was my first time going to Stowe, Vermont and Staying at the Golden Eagle Resort I absolutely fell in love with it!!! The house that we were staying in had everything we expected. A lot of activities were included. My whole family went including kids so Entertainment wasn’t a problem. At the Golden eagle resort there was a playground, game room, tennis court indoor and outdoor pool, sauna, and they even made a fire upon request. During our stay customers service was great, i will never forget the manager named Skylar, he did everything possible to fulfill our needs, he wanted to make sure our stay was incredible and unforgettable. Skylar was very patient, polite, pleasant and professional. I definitely will be going back to The Golden Eagle resort 🦅
My family and I recently stayed at the Golden Eagle Lodge in Stowe, VT and it was probably the worst hotel experience we have ever had and we are seasoned travelers. I had booked a Suite with 2 Double Beds for the Labor Day weekend and specifically chose a room with a Kitchenette. According to the website the room had a stove, coffee pot, and mid-size refrigerator. I also called the resort and the staff member (no name given) informed me that the room had a toaster. Upon checking into the room on Friday, September 4, we found that the room we were given was not what I had booked. There was no kitchenette (only a microwave, Keurig, and mini-fridge), a fireplace, and only one double-bed with a sofa bed in the living room (see photos). Additionally the room was in poor condition as evident from the fireplace and ceiling photos. I immediately went back to the front desk to inquire about the room we were given and was confronted with rudeness and indifference by the front desk staff who blamed me for the room I booked; told me that the sofa bed counted as the other double bed, and that there were no other rooms available (despite the parking lot appearing half empty). This attitude by the front desk staff and misrepresentation on the hotel website is unacceptable. Not wanting to stay any longer than necessary, my wife and I thankfully found another, much nicer, resort to stay at for the weekend and informed the front desk that we would only be staying one night, again met with rudeness and indifference. The one night we stayed in the hotel was more than enough, as the room and it’s furnishings were in serious need of maintenance and/or replacement. To cap off the entire stay, when I went to check out in the morning, I called the front desk to inform them we were checking out and after politely asking the person at the front desk to repeat what they had said about my bill, I was hung up on. Again, unacceptable behavior by a staff member. As stated above, I can honestly say this was one of, if not the worst experience, I have ever had at a hotel, and I travel a great deal for work and with my family on vacation. Additionally, given the current state of the travel industry, one would expect exceptional service in order to entice travelers to return to a given hotel. I do hope that Choice Hotels takes this feedback and is able to educate staff and update the hotel and website. Unfortunately, this will be the one and only time my family and I stay at the Golden Eagle.…
My wife and I discovered this beautiful property. Endless activities todo including fishing on property and a bonfire the wonderful thing was there were 3 bars in walking distance and several restaurants and breakfast dinners all with in walking distance. The room was beautiful and the staff made our whole trip she surprised us with a bottle of wine. We will remember this trip for a while and hope to bring our family back to enjoy the other amenities
What a beautiful property! The manager and staff went over and beyond to make sure we had what we needed. The nights by the fire pit were a perfect ending to an adventurous day in Stowe. We were able to ask for adjoining rooms and a kitchenette to make mornings a bit easier. There are some great coffee shops in walking distance.
This resort was the worst and most unprofessional hotel manager I have ever experienced in my life. Makes me wonder if the manager even went to school and learned proper etiquette. I think NOT. Stay away.