Fairbanks Inn
401 Western Ave, Saint Johnsbury, VT 05819-2741
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About
#2 of 2 hotels in Saint Johnsbury
Location
4.2
Cleanliness
4.3
Service
4.1
Value
4.0
"Vermont's Friendliest Inn," nestled in the heart of Vermont's Northeast Kingdom. Forty-six spacious, newly renovated guest-appointed rooms & suites, outdoor seasonal heated pool, beautifully landscaped courtyard, private balconies, poolside rooms..
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Vending machine
Hiking
Skiing
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Parking
Wifi
Outdoor pool
Heated pool
Newspaper
Non-smoking hotel
Picnic area
Sun terrace
24-hour front desk
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Room features
Air conditioning
Private balcony
Safe
Seating area
Microwave
Refrigerator
Flatscreen TV
Hair dryer
Telephone
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
Indonesian
Location
54Somewhat walkable
Grade: 54 out of 100
16Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
Contact
401 Western Ave, Saint Johnsbury, VT 05819-2741
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288Reviews2Q+A51Room tips
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If “0” or “negative numbers” were a choice that would be what I would pick. My husband and I planned our honeymoon road trip to a T and had made a reservation for one night at the Fairbanks Inn in St. Johnsbury, VT. We called around 8:45pm to verify that it would be okay to show up later due to being delayed in driving. The front desk person stated yes (the front desk did not ask about reservation or confirm anything… because that would be considered customer service). We arrived at 11:14. Showed our reservation, gave ID etc. they proceeded to say they did not have our room. The front desk called the manager, Chris, on call and claimed it was cancelled. My response was “by who?” Because it was not me and as I showed the person up front, I had my reservation with number. They proceeded to say they had no rooms available and could not do anything for us. For Vermont, in the middle of the fall, finding a place was near impossible. After my husband and I left the hotel and desperately tried calling every single hotel/motel/overnight stay facility within an hour we found out every single place was booked or the front desk did not answer. Once again at this time it was nearly midnight and some locations closed their front desk at 10pm. We went to a local gas station and spoke with a police officer about the situation. His response was that it did not shock him that everything was booked it was parents’ weekend at the college and also with the fall foliage brought many tourists. The officer was nice and tried assisting us with a place to stay but was unsuccessful due to everything being booked (we already knew that but really appreciated the help). So unfortunately, we had to sleep in our car. From the conversation from the front desk person and manager it was very sketchy and sounded like they “gave away” our room because we had the charge still on our card the night morning. I have never been so disappointed in a hotel like this before in all my travels. Do not go here unless you are a gambling person who is willing to chance not having a place to stay. Two days later: After the above incident occurred (this was originally posted on google reviews), I called my credit card company and spoke with them about the reservation. My husband and I had used our CC company points to reserve this room. First, the automatic operator asked if I was calling about my reservation at Fairbanks Inn on October 8, so clearly, we still had a reservation that was available. Second, when I got on the phone with a customer service representative, they stated the reservation was open and not cancelled. So- the manager on the phone when we went to the hotel and the front desk clerk lied. They claimed the reservation was cancelled on 09/20 and on 10/10 it was not cancelled but was “completed” since it was posting the date of reservation. Thoughts of what occurred: The front desk/ hotel probably overbooked and then proceeded to lie about the situation instead of being honestly and trying to assist or make their mistake right. Then if I did not call my credit card company about the points- we would have lost all our points because WE DID HAVE A RESERVATION! So, this place I would NEVER EVER suggest anyone stay at.…
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Date of stay: October 2021
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Oct 15, 2021
Dear Guest, Thank you for letting us know about this. First and foremost, I would like to express my regrets for your reservation and the misunderstanding that occurred. I will look into your complaint right away, and if the investigation reveals that our employees have made mistakes, appropriate action will be taken against them. Please accept my heartfelt apologies once more, and thank you for informing us of the situation. We would love to make things right if you give us another opportunity! Truly, ES – Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just got an email saying they canceled the night I had reserved a month ago because there are a bunch of rooms being worked on. Well if it was a scheduled project shame on you. I would not recommend this place to anyone. The so called manager says the owner is the only person above her and when I asked for his number she was rude and told me she wasn’t going to give me his/her number and that there was nothing she could do. I have no other options so I have to cancel our trip. Thanks Fairbanks. First trip my wife and I planned in many years. Not happy.
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Oct 15, 2021
Dear Guest, Thank you for writing us your concern. I am really sorry that your reservation was cancelled due to the construction made for the improvement of our property. It is not our intention to cause inconvenience, please accept my sincerest apology. We hope that when the work is finished, you will allow us to accommodate you and your wife with the best lodgings we can offer. Regards, ES - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I traveled to St. Johnsbury with my mom and my brother from 8/29 to 8/31. We live in upstate New York, so this was a good 3 and a half-hour drive or so for us. So, when we finally arrived we were hoping to get right into our room and relax. Well, that wasn't the case. We got there at around 2 pm because that's what the website listed for the check-in time. Well, my mother went to check-in and was told that the check-in time was actually 3 pm. So we had to sit in the crappy parking lot and do nothing until our room was ready. We finally get the keys to a room and open it up only to realize that the room hadn't been finished yet. So, we went back down to the front desk and were informed that she gave us the wrong room key and number (she also ignored me when I asked 3 times where the bathrooms were). So we were moved rooms. Thankfully, the room was fairly nice, unlike the outside of the building. However, our AC only worked the first night so thankfully it was only about 75 degrees out, and our toilet would spend about 2 hours filling up its tank every time it was flushed, so that was fun to listen to in the middle of the night. Aside from that, not only does the check-in time on the website need to be updated, but so do the pictures. The place is much more run-down looking now. The pictures are definitely old. We also saw that they had a pool and expected it to be open, but it was not. The room was good enough, but the website, as well as the staff, need to be updated.…
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Oct 15, 2021
Dear Guest, Thank you for taking the time to complete our online survey about your recent stay at our hotel. We appreciate your feedback. Please accept my apologies if our hotel has ever fallen short of your expectations. I will informed our management to update our website to avoid misconception about our property and we thank you for bringing this to our attention. We hope you will still choose our property for consideration on your future trips! Regards, ES - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pool was closed. AC in the room didn’t work AT ALL. (The poor maintenance guy was nice enough and looked super frazzled) Did I mention it was 90+ degrees out? Included “breakfast” was literally individual yogurt containers in a bowl of ice. That’s it. Period.
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Date of stay: August 2021Trip type: Traveled with family
Room Tip: Good location but that is literally it.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Oct 15, 2021
Dear Guest, Thank you for taking the time to complete our online survey on your recent stay at our hotel. We appreciate your input. If our hotel ever failed to meet your expectations, please accept my apologies. I have promptly informed our management with your concern about the AC to ensure that maintenance team will fix it right away. Again, I am sorry and we thank you for letting us know your thoughts about our hotel. We are looking forward to having you again as a guest in our hotel. Truly, ES- Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed at the Fairbanks Inn on 8/15/20. The reviews of the hotel were good, great appealing pictures. I arrived to a dirty parking area with plywood and misc items out side. I reserved a king on the courtyard. I was told by the clerk my room was changed. I asked why and he dodged the reason. I was moved to a parking lot room with cars and people hanging out. When I expressed concern to the manager, Drew, he said "there is nothing he could do." He just did not care, he had my $138 and that's all that mattered. Do not believe the pictures on the web site. This place looks and is nothing like they say.
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Date of stay: August 2020
Location
Service
Sleep Quality
Room Tip: Go some where else
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Aug 17, 2020
Hi mattmA976OM, I apologize on behalf of everyone at Fairbanks Inn. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve. Until then, please accept my sincerest apologies on behalf of everyone on the team. Sincerely, RP - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am not one to write hotel reviews but felt the need to write one this time. Honestly if we could have turned around and left this hotel immediately we would have but given the fact that we had a family wedding to attend in just hours from our arrival time we had no choice but to stay. The first thing I notice when entering our room was the horrible smell. It smelled like maybe a mix of pet urine/odor and stale cigarettes (but we were supposed to be in a smoke free room). Next I noticed the sliding glass door drapes hanging on one side from broken hooks. I looked over at the TV and the TV was so streaked with filth that I didn't even dare touch anything else. Thankfully I brought antibacterial wipes and began wiping things down. I was shocked at how dirty my wipes became instantly from just wiping the counter tops. I have never felt so dirty just walking into a hotel room as I felt that day. I barely slept that night because of the nauseating smell. And I've never heard of a a hotel charging $5.00 per person to use their pool! At least good hotels don't charge you!…
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Repost
Helpful
Response from Guest Relations Manager, Guest Services / Front Office at Fairbanks Inn
Responded Aug 4, 2020
Hi kriswes, Thanks for sharing your feedback, We apologize for any inconvenience we have caused you that day, poor room condition is not something we are known for. As you can see from our other reviews, we pride ourselves in providing the highest quality standards for our customers. We have addressed this straight away to our staff and escalated it to the management for immediate action. We found out that such experience is impossible upon checking the room you stayed it is the same room the hotel owner would stay on a busy day at the hotel and with the hotel owner being strict about cleanliness and safety the room we have checked you in will not be as unclean as how it was described on your review. So, we hope you will give us an opportunity to discuss this further and investigate it with you. Feel free to reach out at (802) 748-5666. Thank you for being our guest and we hope to resolve this to your benefit and earn you back as a customer. Sincerely, RP - Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just spent 1 night at this hotel. The newly renovated rooms are done nicely. They accept dogs at a reasonable price. Pool closed due to COVID . Beautiful grounds great location. That said my low rating was due to the fact the hotel is under renovations and we were not advised. Although noise level was low, contractors were everywhere. This included the spaces set aside for guests as they all hung out at the picnic bench outside our room where the bbq area was. The smell of pot wafted up to our room and we did not feel comfortable walking through this area. As well many of the contractors live on property and they are out at all hours. Signs posted on walls telling them no drugs, no guests etc.. in their rooms were unsettling. One other issue was the air conditioning Unit in our room was so loud when it kicked on we had to turn up tv to hear. It sounds like an air generator kicking on every 10 minutes. Pool was closed due to COVID. All in all when the hotel is finished and the contractors are gone it will be a nice place to stay.…
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Date of stay: July 2020
Location
Service
Sleep Quality
Room Tip: Ask for a top floor. You can hear people walking above you. Avoid ground floor rooms as they...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GRManagers01, Guest Relations Manager at Fairbanks Inn
Responded Jul 3, 2020
Hi travelmagoo, Thank you for sharing your feedback during your stay. We're glad that you have enjoyed your stay overall besides the behavior of the contractors we hired for the renovation and surely we will look into this to quickly resolve any possible issues for the benefit of our future guests. Allow us to change your perceptions with the restful stay you deserve when your adventures bring you back our way. Sincerely, RP, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
I stayed here with my son for one night while visiting the StJohnsbury Academy Prep School. The hotel is located in the center of town only .3 miles from the Academy’s admissions office, so it was extremely convenient. I’ve stayed in a variety of accommodations from 5 Star to campgrounds and the only reason I didn’t give this 5 stars was because it is more like a motel. Upon checking in the clerk was extremely friendly and efficient, looking up places to eat for us due to it being Presidents’ Day and most of the town was closed. We received our room and were invited to breakfast the following morning which was a nice surprise given it stated there was no breakfast in the description. Our room was on the second floor, which I requested, and was large and very clean. The temperature in the room was perfect, something I rarely can say. The abundance of linens were all clean and the beds firm but comfortable. A nice feature was the addition of a sink and mirror adjacent to the full bathroom, it really made it convenient in the morning for the 2 of us to get showered and dressed. I can’t say how many times I’ve attempted to put mascara on in the mirror above the desk in hotels while other people in my family were showering. This was a great feature and allowed us to each have our own space to spread out :) the TV was situated so you could only watch from the beds and not the sofa, a slight drawback. The beds had individual lights with gooseneck attachments for reading and plenty of plus for charging our devices. We had a balcony that faced the snow covered pool and large lawn area, I even noted a couple of charcoal grills for use in the summer. A nice feature to keep costs down if you are here with your family in the summer. We slept quite comfortably and were treated to breakfast in the morning. This included a self serve, Belgian waffle maker, a variety of bread for toast, muffins, tea, coffee, hot chocolate, juice & milk. Everything was fresh and the area was very clean. Checkout was at 11am and again the clerk was friendly and efficient. If we decide to have our son attend StJohnsbury Academy I would definitely stay here again. Happy Travels ! …
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GRManagers01, Guest Relations Manager at Fairbanks Inn
Responded Mar 27, 2020
Hi Travelling 3 guys, Thanks for your comments. I’m pleased that you had a generally great experience with us, but I’m very concerned that we didn’t live up to your standards or expectations in some ways. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see what we’re doing what we can to improve and enhance the guest experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here many times as we have family in the area. We stayed two nights presidents weekend our room was never refreshed between nights. Night two we got back late and needed to leave early, there was no time to let them know before checking out. When mentioned at the desk upon check out there was no sense of apology...just an “I’ll mention it.”
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GRManagers01, Guest Relations Manager at Fairbanks Inn
Responded Jun 10, 2020
Hi I4860NCbrendag, We are sorry we fail to meet your expectations during your stay. Customer service is one of the many priorities that we have which sometimes can be challenging too. We appreciate your feedback about our property as this we'll help us to improve.We apologize if we have not given enough attention to this matter during your stay but please do visit us again and we couldn't ask for more aside from a loyal customer like you. RP, Guest Relations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We needed to stay one night in St. Johnsbury for work...this hotel was very reasonable. The room was recently updated and well equipped. We had a late check in without any hassle...the front desk agent was very helpful and friendly. We did not get a chance to take advantage of the breakfast but it looked nice...they had a pancake machine! I will try it the next time we stay. And we will stay there again. One oddity...the room did not have a closet... but we were only there one night.
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Date of stay: January 2020Trip type: Traveled on business
Location
Cleanliness
Service
Room Tip: We stayed on the coutyard level otherwise you will have to use the stairs.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from GRManagers01, Guest Relations Manager at Fairbanks Inn
Responded Feb 6, 2020
Hello marisap309, Thank you for your positive comments. We are pleased that you enjoyed your stay with us and that our staff made your stay a pleasant one. We already address the issue regarding setting up a closet with our rooms. See you again soon! Best Regards, Guest Relations Manager (NI)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ALSO KNOWN AS
fairbanks hotel saint johnsbury, fairbanks motel saint johnsbury
LOCATION
United StatesVermontNortheast KingdomSaint Johnsbury
NUMBER OF ROOMS
46
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Claim Your ListingFAIRBANKS INN - Motel Reviews (Saint Johnsbury, VT)
Frequently Asked Questions about Fairbanks Inn
Which popular attractions are close to Fairbanks Inn?
Nearby attractions include St. Johnsbury Athenaeum (0.3 miles), Fairbanks Museum and Planetarium (0.4 miles), and Catamount Film & Arts (0.4 miles).
What are some of the property amenities at Fairbanks Inn?
Some of the more popular amenities offered include free wifi, a pool, and free parking.
Which room amenities are available at Fairbanks Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairbanks Inn?
Guests can enjoy barbeque facilities during their stay.
What are some restaurants close to Fairbanks Inn?
Conveniently located restaurants include Kingdom Taproom, Anthony's Diner, and Pica-Pica Filipino Cuisine.
Are there opportunities to exercise at Fairbanks Inn?
Yes, guests have access to a pool during their stay.
Is Fairbanks Inn located near the city center?
Yes, it is 0.5 miles away from the center of Saint Johnsbury.
Are pets allowed at Fairbanks Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Fairbanks Inn?
Many travelers enjoy visiting Greenbanks Hollow Covered Bridge (4.7 miles).
Is Fairbanks Inn accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.