Jay Peak Resort
830 Jay Peak Rd, Jay, VT 05859-7046
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$240
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Room & Suite (615)
Dining (95)
About
#1 of 4 hotels in Jay
Location
4.5
Cleanliness
4.5
Service
4.2
Value
4.2
Finding an ideal charming hotel in Jay does not have to be difficult. Welcome to Jay Peak Resort, a nice option for travelers like you.
Rooms at Jay Peak Hotel provide a flat screen TV, a refrigerator, and a kitchenette, and guests can stay connected with free wifi.
You can also enjoy a pool and a lounge while staying at Jay Peak Resort. Need a place to park? Free parking is available at Jay Peak Hotel.
If you like pubs, Jay Peak Hotel is conveniently located near Howie’s and Clubhouse Grill.
Jay Peak Resort looks forward to welcoming you on your visit to Jay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Ski rentals
Babysitting
Wifi
Hot tub
Lazy river
Indoor pool
Outdoor pool
Heated pool
Restaurant
Vending machine
Ski school
Skiing
Water park
Children Activities (Kid / Family Friendly)
Kids club
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Meeting rooms
Spa
Ski In / Ski Out
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Private balcony
Seating area
Sofa
Telephone
Kitchenette
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Location
70Somewhat walkable
Grade: 70 out of 100
12Restaurantswithin 5 miles
3Attractionswithin 5 miles
Contact
830 Jay Peak Rd, Jay, VT 05859-7046
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We had a wonderful long weekend at Jay Peak. We stayed at Slopeside Condos, unit 1008. We were right on the Queens Highway Trail. Views were splendid. The rooms were comfortable and bright. Bedding and linens, comfortable as well. Check in with Tyler was flawless. He made our trip special. The conditions were variable but when good, they were great. Lifts were running but Metro Quad stopped a lot and Sunday, 8 AM opening did not happen. They were short staffed so we waited 15 minutes or so. My partner took the tram up and skied a blissfilled morning. I am an intermediate boarder and moved to skiing so I stayed low for ski days. Coffee is abysmal at both places. The Provisions is well stocked. We enjoyed the fire pits.
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Date of stay: March 2023
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We just returned from Jay Peak Resort. It was our first stay and it was great. What we liked the most is that while the staff was helpful and friendly, they were out of the way otherwise, creating a resort-like atmosphere. We stayed at Jay Hotel so this review will be about that. We went during the Canadian march break, meaning the resort was fully sold out. Yet, it did not feel busy. There were no line-ups at the lifts and plenty of space in the chalets for lunch. Staff were friendly and helpful, and resort activities were plentiful. Here is the scoop: Check-in: Yes, I would confirm that what you read about check-in being busy, it is true. It was hard to find a cart, long line ups, etc. I felt the check in was a little rushed and I was left with finding some of the information for myself – but the check-in was pretty fast overall (maybe 15 minutes). Here an employee (Mark) shined. He noticed we were trying to bring up everything by hand (no carts) and came up to us with a cart in the loading area and offered his help. He was friendly, very efficient, quick, and loaded everything for us in one go. He helped us up to our room as well. It was GREAT and really saved us from long-hauling of our stuff. Thank you! Rooms: Very spacious and good quality. We had a two-queen studio. • It has a very nice gas fireplace • A table for breakfast with four chairs • Space for ski gear when you first walk in • Spacious bathroom • In-room safe • Kitchenettes come fully equipped with dishes, pots, cups, kettle, dishwashing rack, two oven top plates to cook on, kettle. Bring your own sponge to wash the dishes. • Keurig machine. Some coffees were left in our room for us, but you might want to bring your own to have whatever you like to drink Resort: 1. I would suggest on the first day, walk around and figure out where things are. It will be helpful later when you have your ski/board gear on. Hotel Jay connects to Tram Haus Lodge so walk all the way inside between them to get a feel where all the restaurants are and the Provisions general store. 2. Waterpark had great hours (open till 8) and a great option for a hot tub after a ski day. Entrance to waterpark is 2nd floor of hotel jay waterpark store. For the ladies, I would suggest to bring a bathrobe if you want to use the outdoor hot tub. 3. Cafeteria is on the Tram Haus Lodge side. 4. Customer Service is on the Tram Haus Lodge side – just outside of the cafeteria and the tram. You will need this sooner or later. Also, this is where you can purchase day tickets if you have not purchased them in advance (if you do it in person you can use your CAD at par). 5. Pro Tip #1: Look for orange jackets on the ski hill and base – they are Jay Peak Ambassadors. Very friendly bunch and knowledgeable all Jay Peak related, including best runs for your ski level, some cool shortcuts (thank you Marc!), and where to find things. A couple of times the Jay Peak Ambassadors walked up to us asking if they can help us, when they noticed us looking for things. They were amazing. 6. Outside of check in (which we established was super busy) – staff is very helpful and willing to call service desk on your behalf if they don’t have the answer. For example, we were asking if our lodging ski tickets are reloadable (we were planning on couple extra ski days but lodging was sold out). At check in the hotel staff asked us to call customer service. But the next day when I went to the front desk asking the same question, they called customer service for us and asked them. 7. Pro Tip #2: Canadians, we love coffee. But coffee is nowhere to be found at Jay Peak after cafeteria closes! Aaaahhh! End of the world? We thought so. Then we found that the Provisions store has coffee all day until 6pm (until close) – so that was a life saver! They also have some baked goods like muffins etc. 8. I read the previous reviews about the provisions store being expensive. We didn’t find that for the necessities. I would not suggest doing your groceries there (they are a little more expensive) – but the store is stacked with anything you may have forgotten at home – including alcohol. And they are reasonably priced considering you are paying for the convenience. Think of this store like a Canadian convenience store. 9. The shuttle bus is on-demand. They do seem to run regularly in the morning and when ski slopes close, but they are on-demand otherwise. If you get the hotel staff to call them I heard that is a little faster, but we did not use it outside of the end of day service when we ended up on the stateside and needed a lift back to hotel jay. 10. Having skied all day, we were exhausted, so honestly, waterpark closing at 8 was perfect. We were too exhausted to do anything else after 8pm anyways. 6 pm would have been a little too early I would say. Most restaurants were open till 9pm which again was good timing. 11. Pro Tip #3: Both the Tram Haus Lodge and Stateside Cafeterias had gluten-free bread. It was not on the menu but when we asked, it was available. That was GREAT. If you are celiac they cannot accomodate but we had a gluten intolerant person in our group and this was perfect for them. Also, “Meso Hungry” had a gluten free noodle option. Alice’s Table had an item on the menu with rice noodles as well – for a gluten free option. Dick’s pizza place had gluten free pizza which we had as well. 12. There are outside bonfires to sit by which is great. 13. When we were there (2 nights on resort, 3 nights off resort and drove up these days) – they had 20 cm of snow both days each we had to drive in. Snowplowing was amazing and they took very good care with it, beginning at the early hours in the morning. All roads were plowed, no issues getting to the resort and out again. 14. Plenty of free parking. 15. Pro Tip #4: If you are not an advanced skier, but you have done the Northway run from the Flyer lift, you can definitely take the Tram and do the Northway run from the Tram (it is quite level). If you like it a little more challenging, the Vermonter is a little more challenging blue than Northway – I would compare the Vermonter to the top of Urls’ Dream, if you have done that one. One suggestion: • The movie theater was closed Mon/Tue – that is fine – but it contains billiards (pool tables) which teenagers love – so it would be awesome if the billiards get moved elsewhere that is open, or keep the theater area open every day. It was a bit disappointing that the billiards were not available. Final Note: • I’ve seen some reviews that say to gas up before going to Jay Peak as there are no gas stations for ‘miles’. To put it into perspective, about 15 min out of the resort there is a gas station, then another, and another. • Also, I’ve seen reviews that staff don’t know everything – we did encounter this a couple of times, but each time the staff was able to either call for us to get the answer, or tell us where to go for an answer – this was just fine for us. No big deal. Another option is the Jay Ambassadors (orange jackets) I mentioned before. • Keep in mind this is Vermont, everything closes early even in towns. So you probably should not expect this resort to be open till midnight either – but from our experience, we were ready for bed by 10pm after a full day of fun.…
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Date of stay: March 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Spent two days one night here and were very impressed! Something for everyone, I no longer ski and instead enjoyed the wonderful nordic area snow shoeing both days. The shuttle service was amazing and everyone everywhere was super friendly and accommodating! We stayed Stateside and wish we had stayed at either Jay or Tram think that would have been more convenient. Our room was spacious but lacked a good vacuum, bedding was comfortable and clean. I’d look into staying longer and renting a condo next time. We didn’t use the water park but it looked like fun. Ski conditions were great and the nordic area was peaceful. I wanted to take advantage of the spa but it was fully booked. Tower and Alice food was really good less impressed with Foundry although family enjoyed the pizza. Would definitely return.…
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
All in all we had a great time. 4 day/3 night at Timberline condos with ski and water park passes all 4 days. 2 teenage daughters had minimal issues despite sharing the sleeper sofa and interacting with each other all day! They had a great time skiing, surfing and tubing at the water park and playing in the climbing gym. Would have been nice if the water park was open after 8pm and/or the climbing gym/arcade was open before 4pm but they did manage to squeeze it all in. Shuttle service was amazing, dropping right at the front door of the unit…wish we had made more use of it. Lots to do. Good time was had by all.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We just checked out today (2/24) after spending 6 days at the Tram Haus lodge with the ski, splash & stay package. We stayed in a 1 BR suite (family of 4). Here are the Pros & Cons from our stay. Pros: - Location and view were amazing. Our unit was right over Alice's table with a view of the lift line. We loved being so close to ski on & ski off. - Water park was a blast for the kids. We bought access for the entire stay, but they don't check. As long as you have a bracelet for a 1 day pass, they don't check to see how long your pass is valid for. - The unit we stayed in was nice and clean. - Noise was not an issue above or below us. Cons: - The unit was HOT. Even with the heat turned off, it was consistently 75 degrees. We had to open the doors and windows daily to get the place down to 70. - The mattress on the pull out sofa for our kids was horribly uncomfortable. You were basically laying on a bed of coils. - The family room furniture (chairs and sofa) are just not that comfortable. They are very small & compact. They look nice, but after a day of skiing and just wanting to crash, I couldn't really get that comfortable on them. - The kitchen was lacking proper cookware. Like a decent frying pan for a family of 4. Sponges for cleaning dishes were not there. Proper utensils were lacking and very chincy. - The day of checkout, it was too cold for us to ski, so I was hoping they would give us a voucher to come back another time for our unused day pass. The front desk attendant basically said "no can do". Overall our stay was good, not great. …
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Date of stay: February 2023
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
We rented one of their “best units” the timberline condos. The rate was $650 per night (room rate only) as we did not have a package. The unit was not clean. The was visible “mess” in all of the toilets. This made me decide to check the bedding and 2 of the three beds were used linens. There was hair at the pillow area and dirt at the foot of the bed area. The kitchen garbage drawer had food stuck to it. The bathroom walls were visibly dirty. I spent 2 hours cleaning the place and washing all the bedding. When I called the front desk they said they were understaffed and probably rushed and didn’t do a good job. They could send someone over?? Why to do another crappy job and to spend time with your staff on my vacation. The stove only had two burners that worked and looked well over 20 years old. The fridge ice machine was broken as well as the dishwasher. The dishwasher was left with half clean dishes and a puddle in the bottom. I would not recommend staying at jay peak and will not be returning any time soon. Try out whiteface lodge in lake placid if you’re looking for a nice ski and stay place. Managements answer: I’ll look into it. Wow that helps me?…
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
We stay at Jay peak year after year. We love the village condos. We drive from Long Island and pass several mountains to get here but worth the drive! Love the ski on ski off then after long day of pushing it we rush to water park and the kids pass out for a good night sleep then repeat! This time I felt compelled to write a review about Ryan at the front desk, he was extremely friendly and made check in a breeze. He gets 5 stars and is the reason I’m taking the time to write the review. Thanks Ryan and we will see you next year!
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
This was our third trip to Jay. We were disappointed that in addition to poor conditions (not jay’s fault…just Mother Nature ), the waterpark and arcade hours were reduced to 6 pm. The hours of operation were greatly reduced from previous visits and did not allow our family to enjoy the resort as much. As such, I felt there is less value in jay. A cup of coffee was difficult to source… as many hotels offer, complimentary Coffee in the front lobby would be nice. The coffee shop next to the lobby of hotel jay was closed during our stay. We still love jay but would think twice about returning based on waterpark hours.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My boyfriend and I booked a basic room with a queen bed for 3 nights (February 2-5), with the intention of skiing February 3rd and 4th and heading home the 5th. We're big on skiing and had no plans to do anything else in the resort other than maybe go for dinner. This reservation required us to pay a deposit of half of the total cost (about $700) and came with lift tickets for the 3rd, 4th, and 5th. We checked the weather and Jay website on the 1st and although it was going to be cold, we've both skied in -30 C or below so we decided to go ahead with the trip rather than forfeit the $700 we already paid for the 3 nights. We got up on the 2nd and left promptly as it's an 8 hour drive for us to Jay Peak. We diligently kept up to date with the weather and kept our phones close by. We arrived to the Jay Hotel on the 2nd around 4PM. My boyfriend checked in, paid the deposit, signed the papers, then was told by hotel staff the ski hills were going to be closed on the 3rd, and likely the 4th, but we could ski on the 5th. This does us no good as we have an 8 hour drive home on the 5th so weren't planning on staying to ski. They also gave us a voucher for a free lift ticket valid until February 2024, which again does us no good as we probably won't be back anytime soon since it's so far. They said it's transferrable at the front desk but the ticket itself says non-transferrable and valid photo ID required to use it. We understand it was extremely cold that weekend, and no one could have seen that coming. We understand that they had to close the hill for to everyone's safety. That's fine. What we don't understand why they waited for us to pay the rest of our deposit and sign the forms before telling us the hills were closed - had we found that out right at 4PM we could have turned around and done the brutal 8 hour drive home. We also don't understand why they didn't send out an email warning. They told us they knew the hills would be closed in the morning. They say they sent out an email, but like I said, we were checking our phones frequently and we still have no email from them - even though we get promotional emails pretty much daily, they couldn't bother sending one out warning everyone the ski hill was closed. Had we known, we would have turned around the second we found out, saved ourselves the 16 hour drive, 2 days off work, forfeited the $700 deposit and at least saved the other half of the cost of the room and done something local. We were very frazzled initially and ended up taking everything upstairs to our room before deciding to go back to the front desk to complain. After explaining the situation, the girl at the front desk (who seemed like she didn't give a care in the world what was going on) went to talk to someone at the back. She came back and said we could have the $700 back that we paid that day (and lose the $700 deposit) but we had to give the lift ticket voucher back and we couldn't stay in the room that night. At this point it was about 6:30PM and we had already taken all of our stuff up to the room. When we had already paid a $700 deposit (more than the cost of the room for the night) which they were keeping, why couldn't we just stay the one night? Not sure. We ended up taking the 50% so at least we didn't lose out on another $700, getting a cheap hotel room halfway back home, then driving home the next day. Again, I understand the extreme weather and having to close the hill. But why don't you give people warning so they don't spend all this extra money and time travelling there and back for absolutely nothing. Or at least tell us when we first check in, not after taking the rest of our money. Definitely won't be back.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
We checked into the Stateside hotel on Tuesday, December 27th around 5pm and were not informed by front desk that the lockers on the second floor were room specific. So we put two snowboards into an available locker (#306) around 5:30pm, created a custom 3 digit combination, locked it, check the combination worked, and then finally locked it again. During dinner at Howie's, our friends told us that the lockers are room specific so we immediately went to the lockers around 7:45PM to move our boards but they were no longer in the locker. We went to the front desk and spoke with Ryan who helped us by checking the hotel lobby storage and then opening every single locker to see if the boards were simply moved to another locker. Unfortunately, our boards were not found in the lobby storage or in other lockers. Ryan then called security around 8:15-8:30PM and this is when the indifference and cavalier approach started. Dave from security walks in the front lobby around 9:15PM. We walked over to him and started filling out an official security document with the description of the stolen boards and our contact information. We explained the situation to Security Dave and his responses throughout our conversations were, "I doubt that", "That's hard to believe", and other similar cavalier responses. Dave informed us that there are two cameras pointed at the only two doors in and out of the locker room but Security can't review it until 8am tomorrow. It is now 8:30AM Wednesday, December 28th and I have not received a call from security with an update. I went downstairs and spoke with Tyler at the front desk who called security for an update. But listening in on the conversation between Tyler and security, you can tell security had no clue what Tyler was referring to because he had to re-explain the entire situation to them. How many stolen boards from a locked locker could security be looking into for in Stateside? So we get the canned, "We are still looking into it" response from security. I would go to the front desk again later in the afternoon and evening and watch as the front desk person calls security for an update, security not aware of the situation, front desk person explaining the entire situation, and getting the "We are still looking into it" response. I would see this scenario play out three more times during morning, afternoon, and evening on Thursday, December 29th. This whole thing smells like a possible inside job because how can you break into a locked locker with no sign of forced entry and remove two snowboards (Burton Custom X 160cm – all black top and black base with an orange X and Ride Kashmir 147cm – purple top and white base with Ride in pink) and walk out the locker room and not be seen on the cameras between 5:30PM and 7:45PM pointing at the only two doors in and out of the locker room? The only reason I did not give Jay Peak 1 star is because Tyler at the front desk and Tanner at the rental shop worked it out together and was able to get us free rentals for the duration of our stay to make up for the stolen boards. Actually, I am removing that star because in what bizarro world would a ski resort only have TWO ticket windows opened during Christmas and New Year's ski week! I am looking at you Stateside ticket counter.…
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Date of stay: December 2022
Rooms
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
PRICE RANGE
$153 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jay peak hotel jay
LOCATION
United StatesVermontNortheast KingdomJay
NUMBER OF ROOMS
168
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Claim Your ListingJAY PEAK RESORT - Updated 2023 Prices & Hotel Reviews (VT)
Frequently Asked Questions about Jay Peak Resort
Which popular attractions are close to Jay Peak Resort?
Nearby attractions include Jay Peak Pump House (0.01 miles), Jay Peak Resort (0.6 miles), and Tower Bar (0.1 miles).
What are some of the property amenities at Jay Peak Resort?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Jay Peak Resort?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at Jay Peak Resort?
Guests can enjoy an on-site restaurant and a lounge during their stay.
What are some restaurants close to Jay Peak Resort?
Conveniently located restaurants include The Belfry, Jay Village Inn, and Big Jay Tavern.
Are there opportunities to exercise at Jay Peak Resort?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Jay Peak Resort have an airport shuttle?
Yes, Jay Peak Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jay Peak Resort?
Yes, laundry service and self serve laundry are offered to guests.
Does Jay Peak Resort offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.
Does Jay Peak Resort have any great views?
Yes, guests often enjoy the mountain view available here.