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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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110 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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Showing 106: English reviews
Pocatello, Idaho
Reviewed September 12, 2016

We only stayed for one night, but during that time they did not have the waterslide on at all. I understand that the workers need breaks...but those 15 minute breaks quickly turn to 30 minutes. They also did not even have the water features on the little kid side turned on. The morning breakfast was the same way, we showed...

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Helpful?
1Thank Prettykate11
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and amenities. I sincerely apologize that our service fell short during your recent stay with us. I can assure you that appropriate action and training in both the water park, and breakfast has...

Reviewed August 31, 2016 via mobile

48" minimum height requirement for the water slide which my (9yr) daughter never got sick of :) and my (4yr) son was perfectly content with the plash pad style slides. The Mickey ear hot tub was just right! Pretty busy on a Saturday night but plenty of chairs poolside for non-swimming parents to chill. Had pizza delivered to the 2...

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Helpful?
Thank Amber E
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We are so happy to hear that you enjoyed your time with us, and that our amenities, and services met your expectations and your family was able to enjoy a relaxing mini-vacation. We truly hope to see you again in the very near future. Safe...

Chicago, Illinois
Reviewed August 29, 2016

This chain is my favorite when all goes right. I passed through a pretty shady neighborhood just blocks from the property. But, I was pleased to find that it sat on the edge of a nice area. It was quiet, very new looking, and everything went well. They even had a water park in the hotel that I did not...

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Helpful?
Thank kv1361
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Safe travels Mick S. General Manager and the Holiday Inn Express staff

Orange County, California
Reviewed July 15, 2016

Helpful front desk and clean room. Beds were comfortable. Hot breakfast was good with good selection. Water park was great. Lifeguards were a little aloof. Overall a great hotel for kids and families. Would stay again for water park and breakfast.

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Helpful?
Thank Rx_ok
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We are consistently striving to ensure that each guest that stays with us feels comfortable and at home. We are happy to hear that you enjoyed your stay, and we will be looking into the lifeguards to ensure that they are giving the appropriate attention...

Reviewed June 29, 2016 via mobile

Zero front desk presence. Noisy neighbors. Thin walls. Chemical toilet water park. Rotten food. Surly staff, when you could by some miracle track anyone down. Saggy mattress. Filthy room, absolute lack of hygienic cleaning. I have never felt more ripped off in my life. I EXPECTED to get bedbugs and TB upon staying here. Rip off gross hotel.

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Helpful?
1Thank workingstifff
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, positive or negative and we consistently strive to improve our service and the quality of our product. I apologize that we have fallen short of your expectations, and the service was so lacking during your recent stay with us. I have...

Garden Grove
Reviewed June 7, 2016

First time staying at this location and the staff was great and friendly included breakfast the room was very comfortable but the mattress had a deep part that felt like the Grand Canyon I said that room needed a new mattress

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Helpful?
Thank Olivia D
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We truly appreciate all feedback, good and bad, as it allows us to improve our service and ensure each of our guests are having a memorable stay. I am sorry to hear that you had issues with your mattress and i can assure you that...

Fort Stewart, Georgia, United States
Reviewed May 28, 2016 via mobile

we visit slc quiet often and we have stayed 5 or 6 times in the last few months, if it wasn't for the kid friendly splash area we wouls not stay. rooms are expensive, the last visit some kid puked in the pool and we couldnt even swim and bought 5 wristlets which 4 comes in the room so that...

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1Thank Ga_Mommie
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We consistently strive to make sure each guest has a comfortable and memorable stay at our hotel, and I apologize that we have fallen short of this during your most recent visit to our hotel. I apologize that there was an inconvenience with the pool...

Reviewed May 28, 2016 via mobile

If you're looking for a family friendly hotel this is. Highlights - friendly staff, breakfast (stocking fresh items up to 3 min before cutting off), clean rooms and comfortable beds. Down sides - wifi is terrible and chlorine/pool staff seem to hate there jobs. Over all it is great for family and options for kids to burn off steam.

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Helpful?
1Thank Candase M
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We truly appreciate all feedback, and we look forward to making positive changes to ensure that each guest that comes to our hotel has a unique and comfortable stay. We truly hope to see you again in the near future to prove our resolve in...

Reviewed May 22, 2016

The rooms looked okay at first glance but the walls are thin and dated. when we went to swim it was quite dirty, broken doors,non working keycard readers. The pool area was pretty gross too, murky water, hair poor visual maintenance. There were a lot of people there, and many children. The shower was old and the showerhead sprayed way...

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Helpful?
1Thank Kasey L
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. I am so sorry to hear that we fell short of your expectations, and our own during your recent visit to our hotel. I can assure you that appropriate action has been taken in the pool area, and with the front desk staff to ensure...

Utah
Reviewed May 16, 2016

We had the most unpleasant stay at this establishment May 13-15th, 2016. We thought it would be a fun reward for all our dancers to stay at a waterpark at the end of the season. It was anything but that. From the filthy and falling apart rooms to the disgusting pool, I feel as though I was ripped off. Entirely...

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Helpful?
2Thank buckeyebirdie
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to better our service and product for the guests coming into our hotel. We are so sorry that we fell short of our service and product standards during your recent visit to our hotel. We do have...

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Near Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 Decker Lake Dr, West Valley City, UT 84119-5891
Location: United States > Utah > Wasatch Range > West Valley City
Price Range: $95 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style:
#4 Family Hotel in West Valley City
#6 Business Hotel in West Valley City
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and other travelers.
1 question
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Logan, Utah
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“avoid first floor, lots of hall traffic to the pool”
 of 5 bubbles TravelerMJY, 2 weeks ago | Read review
“We had family on both sides of bottom level and their didn't seem to be a problem with either side.”
 of 5 bubbles TamiM8, Dec 3, 2016 | Read review
“Top floor!”
 of 5 bubbles Prettykate11, Sep 12, 2016 | Read review
“Pick a room on the upper floor at the end of the hall... INSIST on it.”
 of 5 bubbles kv1361, Aug 29, 2016 | Read review
“See the room first and Che k out the mattress”
 of 5 bubbles 621oliviad, Jun 7, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question