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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

HIExpress.com$99*
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Certificate of Excellence
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Hotel & Suites West Valley City - Waterpark
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115 Reviews from our TripAdvisor Community

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Showing 111: English reviews
Pleasant View, Tennessee
Reviewed December 3, 2016

This was just a short getaway. It was a great short trip for the family. The rooms were nice and the beds were comfortable. A bit small for queen. The water park was so much fun. It had a kiddie section and a great water slide. The breakfast was fabulous for a complimentary breakfast. Very courteous desk help.

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Helpful?
Thank TamiM8
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mick S. General Manager and the Holiday Inn Express staff

Omaha, Nebraska
Reviewed November 2, 2016

This is a great hotel for a one-night stay, as it is close to restaurants, right off a main road and has all kinds of terrific amenities. While the "water park" was closed during my stay, everything else was great. it is a very clean property with a very friendly staff.

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Helpful?
Thank Sean W
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to better our service, and product to ensure that you enjoy your next stay even more. We are so happy to hear that you enjoyed your stay with us, and we hope to see you again in...

Greensboro, North Carolina
Reviewed October 23, 2016 via mobile

Stayed one night while passing through. Staff were very friendly, was even asked if we were going to use the Waterpark. I didn't know they had but I decline as I only needed a room. Room was stale upon entering the room, clearly a smoker had previous been in the room but didn't rally notice until hours later. The next...

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Helpful?
Thank TravelingMedTech
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, and we appreciate your information that you gave about your recent stay. We apologize for the issues you had with the smell in the room, and can guarantee you that appropriate action has taken place to ensure that this was an...

North Carolina
Reviewed October 12, 2016

First, I don't think I'd call this a waterpark. For anyone over the age of 6 or so, there is one slide. To me, that's not much of a waterpark. We did use it, but after going on it twice, that was about it. Didn't see the need for special wristbands to use it or the pool area. Maybe during...

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Helpful?
Thank OurNCFamily
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and our product for our guests. I apologize that you did not enjoy our water park and that it did not meet your expectations. I am sincerely sorry for the confusion that happened...

Reviewed September 27, 2016 via mobile

Staff was friendly and helpful. Arrived very late at night. Staff was still courteous and helpful. Knowledgeable of the area for food and things to do. Lobby and halls were clean. Room was fairly priced and clean. Wall mounted climate control for rooms was nice. Beds and pillows were in great shape. Bathroom was extremely clean and the water ran...

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Helpful?
Thank Brandon O
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Mick Snyder General Manager and the Holiday Inn Express staff

Pocatello, Idaho
Reviewed September 12, 2016

We only stayed for one night, but during that time they did not have the waterslide on at all. I understand that the workers need breaks...but those 15 minute breaks quickly turn to 30 minutes. They also did not even have the water features on the little kid side turned on. The morning breakfast was the same way, we showed...

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Helpful?
1Thank Prettykate11
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to improve our service and amenities. I sincerely apologize that our service fell short during your recent stay with us. I can assure you that appropriate action and training in both the water park, and breakfast has...

Reviewed August 31, 2016 via mobile

48" minimum height requirement for the water slide which my (9yr) daughter never got sick of :) and my (4yr) son was perfectly content with the plash pad style slides. The Mickey ear hot tub was just right! Pretty busy on a Saturday night but plenty of chairs poolside for non-swimming parents to chill. Had pizza delivered to the 2...

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Helpful?
Thank Amber E
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We are so happy to hear that you enjoyed your time with us, and that our amenities, and services met your expectations and your family was able to enjoy a relaxing mini-vacation. We truly hope to see you again in the very near future. Safe...

Chicago, Illinois
Reviewed August 29, 2016

This chain is my favorite when all goes right. I passed through a pretty shady neighborhood just blocks from the property. But, I was pleased to find that it sat on the edge of a nice area. It was quiet, very new looking, and everything went well. They even had a water park in the hotel that I did not...

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Helpful?
Thank kv1361
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Safe travels Mick S. General Manager and the Holiday Inn Express staff

Orange County, California
Reviewed July 15, 2016

Helpful front desk and clean room. Beds were comfortable. Hot breakfast was good with good selection. Water park was great. Lifeguards were a little aloof. Overall a great hotel for kids and families. Would stay again for water park and breakfast.

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Helpful?
Thank Rx_ok
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We are consistently striving to ensure that each guest that stays with us feels comfortable and at home. We are happy to hear that you enjoyed your stay, and we will be looking into the lifeguards to ensure that they are giving the appropriate attention...

Reviewed June 29, 2016 via mobile

Zero front desk presence. Noisy neighbors. Thin walls. Chemical toilet water park. Rotten food. Surly staff, when you could by some miracle track anyone down. Saggy mattress. Filthy room, absolute lack of hygienic cleaning. I have never felt more ripped off in my life. I EXPECTED to get bedbugs and TB upon staying here. Rip off gross hotel.

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Helpful?
1Thank workingstifff
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, positive or negative and we consistently strive to improve our service and the quality of our product. I apologize that we have fallen short of your expectations, and the service was so lacking during your recent stay with us. I have...

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06/04/2017 06/05/2017
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Near Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 Decker Lake Dr, West Valley City, UT 84119-5891
Location: United States > Utah > Wasatch Range > West Valley City
Price Range: $110 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style:
#4 Family Hotel in West Valley City
#6 Business Hotel in West Valley City
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and other travelers.
1 question
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Logan, Utah
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites West Valley City - Waterpark staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“3rd floor is the best way to go!”
230santoz, 3 weeks ago | Read review
“Choose another hotel without dishonest housekeepers”
UtahSkiMom, Mar 6, 2017 | Read review
“avoid first floor, lots of hall traffic to the pool”
TravelerMJY, Feb 8, 2017 | Read review
“We had family on both sides of bottom level and their didn't seem to be a problem with either side.”
TamiM8, Dec 3, 2016 | Read review
“Top floor!”
Prettykate11, Sep 12, 2016 | Read review
5 of 5
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