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Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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3036 S. Decker Lake Drive, West Valley City, UT 84119
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97 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Orange County, California
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Helpful front desk and clean room. Beds were comfortable. Hot breakfast was good with good selection. Water park was great. Lifeguards were a little aloof. Overall a great hotel for kids and families. Would stay again for water park and breakfast.

Helpful?
Thank Rx_ok
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Zero front desk presence. Noisy neighbors. Thin walls. Chemical toilet water park. Rotten food. Surly staff, when you could by some miracle track anyone down. Saggy mattress. Filthy room, absolute lack of hygienic cleaning. I have never felt more ripped off in my life. I EXPECTED to get bedbugs and TB upon staying here. Rip off gross hotel.

Helpful?
Thank workingstifff
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback, positive or negative and we consistently strive to improve our service and the quality of our product. I apologize that we have fallen short of your expectations, and the service was so lacking during your recent stay with us. I have... More 

Garden Grove
Level Contributor
31 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 7, 2016

First time staying at this location and the staff was great and friendly included breakfast the room was very comfortable but the mattress had a deep part that felt like the Grand Canyon I said that room needed a new mattress

Helpful?
Thank Olivia D
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We truly appreciate all feedback, good and bad, as it allows us to improve our service and ensure each of our guests are having a memorable stay. I am sorry to hear that you had issues with your mattress and i can assure you that... More 

Fort Stewart, Georgia, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

we visit slc quiet often and we have stayed 5 or 6 times in the last few months, if it wasn't for the kid friendly splash area we wouls not stay. rooms are expensive, the last visit some kid puked in the pool and we couldnt even swim and bought 5 wristlets which 4 comes in the room so that... More 

Helpful?
Thank Ga_Mommie
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We consistently strive to make sure each guest has a comfortable and memorable stay at our hotel, and I apologize that we have fallen short of this during your most recent visit to our hotel. I apologize that there was an inconvenience with the pool... More 

Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 28, 2016 via mobile

If you're looking for a family friendly hotel this is. Highlights - friendly staff, breakfast (stocking fresh items up to 3 min before cutting off), clean rooms and comfortable beds. Down sides - wifi is terrible and chlorine/pool staff seem to hate there jobs. Over all it is great for family and options for kids to burn off steam.

Helpful?
Thank Candase M
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We truly appreciate all feedback, and we look forward to making positive changes to ensure that each guest that comes to our hotel has a unique and comfortable stay. We truly hope to see you again in the near future to prove our resolve in... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 22, 2016

The rooms looked okay at first glance but the walls are thin and dated. when we went to swim it was quite dirty, broken doors,non working keycard readers. The pool area was pretty gross too, murky water, hair poor visual maintenance. There were a lot of people there, and many children. The shower was old and the showerhead sprayed way... More 

Helpful?
Thank Kasey L
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. I am so sorry to hear that we fell short of your expectations, and our own during your recent visit to our hotel. I can assure you that appropriate action has been taken in the pool area, and with the front desk staff to ensure... More 

Vernal, Utah
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed May 16, 2016

We had the most unpleasant stay at this establishment May 13-15th, 2016. We thought it would be a fun reward for all our dancers to stay at a waterpark at the end of the season. It was anything but that. From the filthy and falling apart rooms to the disgusting pool, I feel as though I was ripped off. Entirely... More 

Helpful?
1 Thank buckeyebirdie
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it allows us to better our service and product for the guests coming into our hotel. We are so sorry that we fell short of our service and product standards during your recent visit to our hotel. We do have... More 

United States
Level Contributor
6 reviews
2 of 5 stars Reviewed April 24, 2016

We typically enjoy staying at Holiday Inn Express hotels, especially because they're so accommodating for our dogs. However, in spite of being seemingly newer, this one doesn't hold up to other HIE's. This hotel is adjoined to another, so the grounds are VERY congested. Parking was a nightmare! (Not recommended for anyone pulling a trailer.) In addition, the facility sits... More 

Helpful?
Thank WyoSnoopyGirl
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for taking the time to submit a review about our hotel. We appreciate all feedback as it gives us opportunities to improve our product and service. I would like to apologize for the difficulties that you had in finding the location of our property, and the difficulty that you had in finding parking. We have taken... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed March 29, 2016

Nice rooms, great place for kids and clean. Great breakfast and friendly staff. Was the last room available and they brought a roll away bed so we had enough room. Helped with wheelchair and overall nice, clean, friendly people.

Helpful?
Thank Louis B
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you very much for taking the time to submit a review about our hotel. We appreciate your feedback as it gives us opportunities to make your next stay even better. We are so happy that our staff service met your expectations, and we will reach out to the appropriate departments to ensure that they receive praise for meeting expectations.... More 

Morgan Hill, California
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 23, 2016

We stayed here for two weeks during a move. The swimming pool was so fun for my three small children, ages 6, 2, and 2. The waterslide was only open a few hours a day and we never went on it, but this swimming pool is better than a normal rectangle you find everywhere else. The breakfast was okay and... More 

Helpful?
Thank cecilyJ
Mick S, General Manager at Holiday Inn Express Hotel & Suites West Valley City - Waterpark, responded to this review

Thank you so much for submitting a review about our hotel. We are consistently striving to ensure that each guest feels comfortable, and at home during their stay with us and we are so happy you enjoyed your time with us. We really hope to see you again in the very near future to prove our resolve in making your... More 

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Near Holiday Inn Express Hotel & Suites West Valley City - Waterpark

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Brand new in Summer of 2009, the Holiday Inn Express in West Valley City, Utah is the newest and most modern hotel in the area. Conveniently located off I-215 and just south of I-80, our contemporary designed property is surrounded by majestic mountains and within walking distance to a variety of restaurants and entertainment. Our hotel is minutes from downtown Salt Lake City, Salt Lake City International Airport, Temple Square, USANA Amphitheatre, Rocky Mountain Raceway, Valley Fair Mall, E-Center (home of the Utah Grizzlies), Utah Olympic Oval, Hale Centre Theatre, Hogle Zoo, Energy Solutions Arena (home of the Utah Jazz), and the new Gateway Mall. We are a short drive from many premier ski resorts such as Snowbird, Alta, Brighton, Solitude, Park City Mountain Resort, Deer Valley and The Canyons. You will experience luxurious accommodations and a plethora of amenities such as a complimentary breakfast buffet featuring a variety of hot items, business center, fitness room, meeting space, wired and wireless, high-speed Internet access. Guests will enjoy our 3 story water park featuring 3 pools including a zero entry wading pool, a 183 foot water slide, heated whirlpool, party room, arcade, concession area, and a wet and wild jungle gym. We are confident that your stay in West Valley City will be a memorable experience and you ll have mountains of fun, so Stay Smart! ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites West Valley City - Waterpark

Address: 3036 S. Decker Lake Drive, West Valley City, UT 84119
Location: United States > Utah > Wasatch Range > West Valley City
Price Range: $96 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites West Valley City - Waterpark 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites West Valley City - Waterpark
Holiday Inn Express Hotel & Suites West Valley City - Waterpark Utah
Hotel Style:
#4 Family Hotel in West Valley City
#6 Business Hotel in West Valley City
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