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Extended Stay America - Salt Lake City - West Valley Center

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2310 W City Center Court, West Valley City, UT 84119
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Extended Stay America - Salt Lake City - West Valley Center
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64 Reviews from our TripAdvisor Community

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Showing 63: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

My Family will stay at ANY Extended Stay America from this experience. Cyber world, seems we're all connected. Our family enjoyed our stay because of the treatment of the staff. We had the opportunity to experience the holiday (4th July), weekend staff, and weekday staff and we were treated first class. Four minutes until the breakfast area was accessible to... More 

Helpful?
Thank Kurtis B
Manager_11525, Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

It is pleasing to read that you enjoyed the holiday weekend with us. I'm glad to know our staff was attentive and accommodating to your family. We take pride in knowing our guests have an excellent experience. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed 3 weeks ago via mobile

I am absolutely appalled with this hotel. We booked our reservation through hotwire, and the only reason I booked this place was because it had the most positive response on hotwire at 65% recommended which was more than I could say for others. We got here and the front desk girl couldn't find our paperwork. We could barely fit on... More 

Helpful?
Thank Melanie C
Manager_11525, Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described is unacceptable, and I sincerely apologize for your experience. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me... More 

1 review
3 of 5 stars Reviewed June 14, 2016

After having my flight delayed numerous times, I arrived to the hotel at 3 am. The front desk clerk was rude and very unprofessional. When I used the outside phone to call the front desk to gain entrance she seemed to have been awoken from sleeping. As soon as I got inside the building it was filthy and the gates... More 

Helpful?
Thank Alexa G
Manager_11525, Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you for providing us with details about your stay. I was disheartened to read about your experience at our hotel. I am really sorry about the room and the front desk agent being rude to you. Please accept our apologies. I am grateful for the feedback you provided so we are able to continually improve our hotel. To discuss... More 

1 review
5 of 5 stars Reviewed May 19, 2016 via mobile

I been living at the extended stay America hotel for over 6 months and I enjoyed every second..the staff is excellent always friendly and always takes care of my needs..hotel is always clean..I recommend to anyone looking for a place to stay or live you won't be disappointed .. my dog loves it here too every one always says hi... More 

Helpful?
Thank dp169
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! It’s great to hear that you enjoyed our pet friendly policy as well as our comfortable rooms. Once more, thank you for... More 

Oakland, Arkansas
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed February 21, 2016

Arriving late, the front desk had a grate pulled across it like a check cashing joint deemed to be dangerous. Credit card, signatures etc slid underneath. Neighborhood safe? Given a key/card and sent to side door for entry only to find out system has been broken for a few days. Today, a mat was wadded up so people (anyone) could... More 

Helpful?
1 Thank Susie A
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have an enjoyable stay. To ensure that a situation like yours doesn't happen again, I have used your comments as a training tool to coach our entire staff to make sure that each guest has a comfortable... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed February 11, 2016 via mobile

Room seemed clean overall. Coffee, snacks and fruit were free in early morning after 0600. A lot of truck driving students from Swift and CR England in and out of here. Cracker Barrel, Applebee's and IHOP within walking distance. Kitchenette for meals worked out nicely as well. Staff could have been kinder.

Helpful?
Thank Mynamedave
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the service issues you experienced. In response to your feedback, I will make sure we are providing each guest with professional customer service. Still, I am pleased to read that you enjoyed our fully equipped kitchens as well as our convenient location. Thank you very much for... More 

Durango
Level Contributor
56 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed January 7, 2016

We would NOT stay here again! Only booked the room because of the price and the location but NOT WORTH IT! Dirty! The room smelled like cigarette smoke. The carpet in the room was wet! (My husband figured that out when he took off his shoes and walked in his socks - gross!) The bathtub was DIRTY, so I could... More 

Helpful?
1 Thank DurangoCOLyn
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we will make sure we are providing each guest with professional customer service as well as thoroughly inspecting rooms prior to guest arrivals. I am grateful for the... More 

Salt Lake City, Utah
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 26, 2015

I arrived at this hotel and from the get go there were problems. The first room they gave me keys didn't work three times. The front desk clerk was very rude, and made it seem like their screw ups were an impostion. The new room that I was put into was apparently not cleaned, as the toilet was filthy, the... More 

Helpful?
1 Thank Geoffrey36
1 review
2 of 5 stars Reviewed September 6, 2015 via mobile

First the front desk staff was not welcoming at all. When we went into the room the smell was absolutely horrible omg! It smelled like rotten meat and the worst body odor I had ever encountered! The hallways all stunk also. We had a family member in the hospital and came to the hotel exhausted emotionally and physically so we... More 

Helpful?
Thank Katy B
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

I appreciate you bringing your experience to our attention. The room conditions you described are truly regrettable. We are very sorry for your experience. In response to your feedback, I will retrain our housekeeping staff on our cleaning procedures. Additionally, I will make sure we are providing each guest with professional customer service. I really appreciate you bringing this to... More 

Shonto, Arizona
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed August 31, 2015 via mobile

First and last time staying here, disgusting!!! There were guest standing in front smoking and I felt unsafe, I should have turn around and left, once I entered the room it smelled, bath mat collected grime once I placed it on the floor which tells me the floor was dirty, no wash clothes in room, the front desk turn down... More 

Helpful?
1 Thank joey b
Manager_11525, General Manager at Extended Stay America - Salt Lake City - West Valley Center, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay did not meet our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure your experience is not repeated. Additionally, I will make sure we are thoroughly inspecting rooms prior to guest arrivals.... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Salt Lake City - West Valley Center

Address: 2310 W City Center Court, West Valley City, UT 84119
Location: United States > Utah > Wasatch Range > West Valley City
Price Range: $66 - $125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Salt Lake City - West Valley Center 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
West Valley City Extended Stay
Extended Stay West Valley City
Extended Stay America - Salt Lake City - West Valley Center West Valley City, Utah
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