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Crystal Inn Hotel & Suites West Valley City

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Crystal Inn Hotel & Suites West Valley City
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126 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Hong Kong, China
Reviewed 1 week ago via mobile

Don't expect the Hilton But expect friendly staff, family run feel, clean basic large rooms. Kinda odd layout with half the bathroom actually in the bedroom - but it works. It's always a struggle to secure rooms during outdoor retailer - the is a good option

Thank Phil H
Monroe, Utah
Reviewed 2 weeks ago via mobile

Rooms were nice and clean, and front desk staff were good. Breakfast was ok, but rubber eggs and unappetizing gravy made worse by coffee in the cocoa machine was the reason for only four stars. There were other continental choices, but if you want a hot breakfast go elsewhere.

Thank crcinnamon
San Jose, California
Reviewed 3 weeks ago

The front desk stuff were very friendly, they have indoor heated swimming pool with a exercise room and a filter water to feel our bottles, when snow the stuff shovel the snow by hand, the free internet access was easy to use, the price was unbeatable for around the time of year.

Thank Payaso_12
Reviewed December 12, 2016

Stayed overnight on a recent trip to Salt Lake City, nice hotel with large rooms (including bed and bathroom, sitting area with chairs, sofa and desk with chair), rooms have small fridge and microwave, and a little coffee maker for the morning. Bed was comfortable, room was clean and hot water was plentiful, what more can you require? Oh, nice...

Thank mgm530
Reviewed December 5, 2016

I was on a business trip and had reservations for two nights. Upon arrival the weather was terrible and my arthritis was acting up. I asked them if they possibly had a room with a hot tub and they were quick to move me into this room. The room was amazing and having that hot tub made my entire trip....

Thank Justice J
Reviewed December 3, 2016

I went to Salt Lake for a medical procedure. Was there for almost 2 weeks. I deeply appreciated the recliner in my room, since I can rarely spend all night in a bed due to my pain level. The staff is friendly, outgoing and very helpful. Overall, a much better experience than I anticipated.

Thank N Rowan R
Reviewed December 2, 2016 via mobile

I just stayed at the Crystal Inn & Suites West Valley City, it was an amazing hotel the staff was very friendly, Joseph at the front desk was very accomodating. There complimentary breakfast was AWESOME!! My sleeping room was very clean. There meeting space was very nice. There pool was great. I would highly recommend this property. When you go...

Thank John O
Kiryat Motzkin, Israel
Reviewed November 22, 2016

Booked for two days due to location near Maverick Center and airport. First day no possibility to shower due to lack of hot water without being notified at reception. Big fault!!!! After 5 H drive and watching a ice hockey game you expect good shower before sleeping at night or even in the morning... Line to breakfast next morning 10...

Thank heinrich618
crystalstar9, General Manager at Crystal Inn Hotel & Suites West Valley City, responded to this review

I am extremely sorry that your recent stay at the Crystal Inn Hotel and Suites was not what you were expecting. I do understand that it is very frustrating and inconvenient when you encounter issues such as no hot water and long lines and I apologize that you encountered both. The hotel did experience much difficulties with our hot water...

Hollister, California
Reviewed November 14, 2016

I was pleasantly surprised by the cleanliness of this hotel and the comfortable bed. Right across the street from Cracker Barrel which makes it even better! Staff was nice and breakfast was warm and tasty.

Thank vsv831
Cody, Wyoming
Reviewed November 13, 2016 via mobile

The guy who checked us in who worked with Joseph was extremely rude. We are travelling as a group and he didn't understand how we could check in together. When we didn't have a "p card" he was not going to let us check in . I threatened to get my boss on the phone. He finally let us check...

Thank davinciwdcdt
crystalstar9, General Manager at Crystal Inn Hotel & Suites West Valley City, responded to this review

Thank you for taking the time to provide feedback. I’m sorry you felt you experienced poor customer service at check in, that is certainly not typical of our Guest Service Agents at the front desk. With regards to your P-Card, that is something that is set up by your company, not by us and is a requirement for check in....

Questions? Get answers from hotel staff and past guests. Ask a question

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  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Multilingual Staff

Additional Information about Crystal Inn Hotel & Suites West Valley City

Address: 2254 W City Center Ct, I-215, Exit 18, West Valley City, UT 84119-3462
Location: United States > Utah > Wasatch Range > West Valley City
Price Range: $99 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crystal Inn Hotel & Suites West Valley City 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Crystal Inn West Valley City Hotel West Valley City
Crystal Inn Hotel & Suites West Valley City Utah
Hotel Style:
#5 Business Hotel in West Valley City
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Questions & Answers

Here's what travelers have asked, with answers from Crystal Inn Hotel & Suites West Valley City staff and other travelers.
2 questions
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4 months ago

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Questions? Get answers from Crystal Inn Hotel & Suites West Valley City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“By reading the reviews”
 of 5 bubbles Payaso_12, 3 weeks ago | Read review
“Rooms with a hot tub make it a wonderful experience.”
 of 5 bubbles 202justicej, Dec 5, 2016 | Read review
“Be sure to tell them if you need an ADA room”
 of 5 bubbles nrowanr, Dec 3, 2016 | Read review
“many other inns nearby try to choose another alternative”
 of 5 bubbles heinrich618, Nov 22, 2016 | Read review
“We asked for 3rd floor so no one was above us. Good elevator so not a problem for seniors.”
 of 5 bubbles jwaterton, Oct 14, 2016 | Read review
5 of 5
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