Very good service from fr. desk during ck in&cont.breakfast.Very helpful, courteous&NICE. Our rm was very nicely remodeled&clean. Bedding&bed great.Plenty outlets.Shampoo 👎.I read nothing but bad reviews so was very nervous about where Hotwire had placed us.I'm happy to say we were VERY PLEASEDwith our stay.
Toilet wouldn't flush. Room had not been swept or vacuumed from previous guests. Bedding was stained and had cigarette holes burned in it. Only 2 towels provided for a room for 4 people, and no washcloths. Towels were very scratchy and very stained. Lotion appeared like it may have been used previously. Outlets didn't work. Pillows were terrible- 4 ancient, lumpy, half sized pillows. Mattresses were worn out and very saggy. Room wasn't totally disgusting, but wasn't clean. Didn't smell bad. Chairs and toilet/tub were in poor condition- on par with a budget motel. Very close to freeway, so noisy. "Breakfast" was 1 table, and a couple of bagels set out the night before.
We made a reservation for this hotel based on reviews on Booking.com. It was highly rated. This hotel is located on "the wrong side," of the freeway. There were sketchy people hanging around the liquor store, drinking and throwing fire crackers, next door, there were what looked to be working girls in and out of a ground level room. I stepped out of the car and looked around and told my husband I did not feel safe even leaving the car in the lot. There was a van parked there that had clearly not been moved in a long time. The only "nice looking" vehicle in the lot was the managers. As we had cancelled as we arrived, they refused to refund our deposit.
Absolutely disgusting place, payed $108.40 to walk on dirty sticky floor, dust so thick on microwave you could write your name (and under bed, see pictures) dirty or stained towels, even contacted corporate office and no reply back. Take my advice and stay elsewhere, and pictures are worth a 1000 words, see below
This little place is completely mismanaged. I arrived and was greeted two doors down from my room by a monthly-stay, porch dweller. Children are allowed to play outside the rooms and do so noisily. Perhaps they are monthly guests as well and are paid for my the county welfare office. Rooms are not awful and are along the lines of a Motel 6. Some fixtures in my room were missing pieces. The owner of this place (a Pakastani or India-Indian paces the parking lot with a cell phone in his hand when he could be performing maintenance. Price is okay if you book online, but I will not stay here again, even if this is the only place in town with a room available--I will choose to sleep in my car, until that is major improvement take place as in the Hotel TV show comes and does a makeover. I should have booked up the road at the Day's Inn in Lehi where I stayed last time.Same price room and was much quieter and no porch dwellers making a racket all day. Here's some advice for the manager/owner of this place... A: evict all the monthly guest ASAP. B: power wash the sidewalks. C: go room to room and fix or replace all fixtures that are broken or missing pieces. D: ban the children from playing outside rooms and making a racket. E: get rid of the people loitering outside who are smoking.…