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Fairfield Inn Provo

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Fairfield Inn Provo
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151 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Rigby, Idaho, United States
Level Contributor
4 reviews
4 of 5 stars Reviewed 4 days ago NEW

I had a great experience at this hotel! The facility was clean, breakfast was great and the staff was very conscientious and helpful. On the first day, management called my room to see if everything was as expected. I had a small room but didn't mind since I was by myself. Looking at the room map, there are different sizes,... More 

Helpful?
Thank Lisa H
Orangevale, California
Level Contributor
328 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 135 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We have stayed here many times over the years visiting our kids who live in Provo and this time was by far the biggest disappointment. The hotel recently underwent a make over but we couldn't see it. Halls, carpets, walls were dirty and needed to be vacuumed. Our key never seemed to work on the outside door and the housekeepers... More 

Helpful?
Thank NorCal-traveler08
Minnesota
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed July 18, 2016

I'd guess than any good reviews from this hotel came from employees or family members. The carpet is beyond filthy both inside the rooms and in the common areas. The website shows pictures making the rooms appear to look updated but it's only the entertainment center that holds the tv. I will never stay in a Fairfield Inn again. I... More 

Helpful?
Thank travelers46
Trevor D, Manager at Fairfield Inn Provo, responded to this review

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Fairfield Inn Provo. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the condition of the carpets. We... More 

San Antonio, Texas
Level Contributor
4 reviews
4 of 5 stars Reviewed July 13, 2016

Fourth of July weekend trip to Provo. Hotel is older facility but has been refurbished recently. Our room was in excellent condition. Bed reasonably comfortable. Bathroom clean; sink, shower, toilet all worked properly, in good repair. No cracked tiles, mold, or gaps in caulking. Usual toiletries furnished. Extra towels and washcloths (thank you!). Free parking on site, but it filled... More 

Helpful?
Thank Matt C
Trevor D, Manager at Fairfield Inn Provo, responded to this review

Thank you very much! Our parking lot can get cramped on busy nights, I'm glad it didn't impact your stay too much! More 

Level Contributor
205 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed July 1, 2016 via mobile

The hotel rooms are fine with good comfortable beds, a good standard of cleanliness. I imagine some of the poorer reviews stem from bathrooms maybe needing an update but again - clean and white soft towels. The major plus point was the service which was a great help and so friendly and welcoming. A hotel relies on its reputation and... More 

Helpful?
Thank teresa W
Trevor D, Manager at Fairfield Inn Provo, responded to this review

Thank you for your feedback. I will share your information with our staff to help them in ensuring that every guest that stays with us has an exceptional experience. If your travels bring you back this way again, I hope you choose to stay with us again. Bests~ More 

Los Angeles, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed June 27, 2016 via mobile

While passing through Utah I stayed one night at this Gem of a place. The room was just great. From the exceptional guest services I received upon check-in from a very charming Front Desk Clerk by the name of Nick who really knew the meaning of Guest Services with his outstanding hospitality. The fresh baked cookies were a nice touch.... More 

Helpful?
1 Thank rubee2013
Trevor D, Manager at Fairfield Inn Provo, responded to this review

Thank you for your feedback. I will share this information to keep motivating our team. We strive to give each guest an exceptional experience while they stay. If your travels bring you back this way, I hope you choose to stay with us again. Thank you More 

Tucson, Arizona
Level Contributor
177 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
2 of 5 stars Reviewed May 24, 2016 via mobile

Our room was really just ok. The walls and ceilings were painted with a high-gloss paint and had no artwork or decorations. The hotel can really use some renovations as it's looking a bit worn. The evening we checked in there was some litter, including an old sock, by the hotel entrance. When we checked out at 8:00 the following... More 

Helpful?
Thank Skelt440
Trevor D, Manager at Fairfield Inn Provo, responded to this review

I'm really sorry your stay was not up to Marriott standards. Our breakfast area is on the small side, and on super busy days (like we had when you were here) it can unfortunately get pretty crowded. We will definitely be taking care of the other issues you mentioned. Things like a sock should never be around a hotel! Thank... More 

1 review
4 of 5 stars Reviewed April 20, 2016

Our stay was very good. Front end staff was extremely competent and friendly, and concerned about our stay being memorable for sure. The room was as we requested... and it was a quiet stay. Breakfast was more than one would require and coffee was excellent!

Helpful?
Thank Eddie H
Trevor D, Manager at Fairfield Inn Provo, responded to this review

I'm glad to hear that you had an enjoyable stay with us. We do take great pride in making sure that each guest that stays with us has a great experience. I will pass along your feedback to other staff members. Thank you for staying with us and if your future travels bring you back this way, I hope you... More 

Calgary, Canada
Level Contributor
310 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed April 5, 2016

At the end of a long day on the road, the Fairfield was convenient to access and had rooms available. For the rooms, some pluses (access, clean, good shower) and some minuses (stuffy, could not find a way to regulate heat). However, big negative for us was the noise from the other rooms.

Helpful?
Thank JD419
Trevor D, Manager at Fairfield Inn Provo, responded to this review

Thank you for your review! I'm really sorry you were disturbed by noises from other guests. I know how frustrating that can be when you're trying to relax. I've talked to our staff about the heating issue and stuffiness you encountered, and it will be taken care of. We hope to see you again! More 

Eagle, Idaho, United States
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 23, 2016 via mobile

We stayed here twice on a recent road trip. The hotel was full both times, and yet it was very quiet and we had a great rest. The staff are extremely helpful and friendly. Chad made our check in easy and Shawntel left a welcome note for us on our return stay. They provide a hot breakfast including waffles, eggs,... More 

Helpful?
Thank Jeri D
Trevor D, General Manager at Fairfield Inn Provo, responded to this review

Thank you very much for your kind review! I am really happy your stay was enjoyable. I will pass along your response to Chad and Shawntel, we really appreciate comments like that. We hope to see you again! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located off I-15 for easy access, we are ideal for weddings and family reunions, business groups & athletic teams. Only 5 minutes away from Brigham Young University and Utah Valley University. Seven Peaks year round ice arena and summer water park are only 2 miles away. Want some outdoor fun? Sundance Resort is just a 13 mile drive up Provo Canyon. You'll also enjoy seeing Bridal Veil Falls and the Provo River. Who wants to shop? We're across the street from Provo Towne Centre Mall. We are only 5 miles away from most area athletic events and conferences. Complimentary WiFi high-speed Internet throughout the hotel. Always fresh and clean rooms, exceptionally comfortable beds. We offer daily a complimentary deluxe hot breakfast that includes: freshly brewed coffee, hot waffles, cereals, fresh fruit, and much more. At the Fairfield Inn in Provo, you're our #1 priority. We promise you'll be satisfied or we'll make it right. That's our commitment to you. Ask us about The Fairfield 100% Guarantee.™ ... more   less 

Additional Information about Fairfield Inn Provo

Address: 1515 S University Ave, Provo, UT 84601-5962
Location: United States > Utah > Wasatch Range > Provo
Price Range: $111 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn Provo 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Fairfield Provo
Provo Fairfield Inn
Fairfield Inn Provo Utah
Hotel Style:
#4 Family Hotel in Provo
#6 Business Hotel in Provo
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