I spent a night in Park City, decided to stay the Chateaux and it was one of the best hotels I’ve been to lately. Check in was super easy and the room was way above what I thought we’d get for what we paid. Shuttle service to Main Street was as easy as calling the front desk. I highly recommend anyone visiting park city stay here!
Amazing experience. Exceptional customer service. We have been treated like kings. Our room is out of this world. High vaulted ceiling, with a beautiful view of the surrounding area. Heated pool and the jacuzzi is a dream. We have especially been taken care of by the manager Sarah and Phil from security. We can't wait to come back.
The service was unbelievable, got suggested to try some of the best food I've had in a while! Getting to main street was so easy with the shuttle. Michael assisted me the whole time and really made the stay worth it. Really an unbelievable experience and I know I'll be back.
It's our second time staying at The Chateaux. The first time was not as bad as the second one but it was a very short stay so I can't give a full review. During our first stay I lost my hat in the hotel and when I sent an email to ask if they have it they told me that they will call me back. They never did and when I eventually called them a few days later, they said they never found the hat. A courtesy call or message to inform me would suffice. Whereas in St Regis where my husband left his watch at the spa, the staff went high and low to reach to him (and they found the watch). The second time we were here we stayed for 8 nights in Feb 2021. I cannot say anything memorable during our stay there from Day 1 sadly. The housekeeping was unsatisfactory throughout our whole stay. Dining table was never wiped, pillow cushions were still on the floor from the time we left to the time we got back to the room, food and bread crumbs on the rug which were not hoovered for days and not a single water bottle to replenish everyday. We then had to ask them to make sure we have enough water in the room. I had to write them an email asking for a better housekeeping on Day 4. They tried but still not to the a satisfactory standard I was hoping for in any hotels; basic cleanliness. Due to COVID they were no buffet but they fixed the breakfast menus for you and bring them to your table. It's not the same everyday but you'll get the same menu every other day. Which is fine but I was hoping that they would at least make their guests some toast as an everyday or optional menu (like the have for oat porridge). I asked if they can make me a toast of bread as I don't fancy anything else. They were unable to do it (even though they have breads it the kitchen). On the last few days, they ran out of space that there was a long queue for everyone before they can be seated. A few days before we left The Chateaux we ordered two glasses of wine for dinner. It was served in a glass covered with a cling wrap and paper. We only drank one of them and left the other one untouched and had put it aside. The next day the wine was gone and we called to ask where they had put it. The housekeeping told that they found the glass in their staffroom and they will return it back to us. We then heard a knock on the door and came our missing wine. I was not pleased as I do not know where it's been so I declined the wine and called the reception. Unfortunately the reception was not helpful but the housekeeping called to apologize and gave us a bottle of wine to makeup for it. We do however love the location. it's right opposite to the ski in/ski out and the opposite restaurant Goldener Hirsch is one of the best restaurants we have been to. We would just walk there for dinner every night. If you don't mind the service, the Chateaux has all the basic facilities you'd need and the location is amazing. But we will not be staying with them after our second experience sadly. The price we paid is too high for the service they offer.…
Great location, beautiful hotel but disappointing service. Examples below: 1. After 25 minutes wait for a simple Gluten Free meal and after confirming with the person who took the to-go order my meal was prepared with wheat flour all over. The chef apparently missed the clear note on the order. 2. When departing the hotel I left behind my phone charger with a nice 10 foot cord. I called the same day for them to recover it and mail it to me. I was told they would look for it with the employees in charge of cleaning the room and call me back. I called again two days later and was told they didn’t find it. Not even a courtesy call back? Very disappointing.