I would recommend this hotel to anyone who wants to enjoy a luxury trip without being uptight or uncomfortable. We were on a family trip with three kids, youngest being thirteen, oldest being 24. We rented the two bedroom suite, it had a full kitchen, laundry and dryer, fireplace in each room and a balcony from each of the rooms. Staff was super kind. They opened the lobby boutique after-hours so that my daughter and I could buy ski pants for our early morning activity. Rooms were clean and the hot spa/pool were available to enjoy. We engage in snow related activities but are not professional skiers, but we did speak to other guests who were enjoying their ski experience. Lastly, we had a rental vehicle which we valeted at the hotel and were not charged daily rates.
We just spent four wonderful nights at the Waldorf Astoria Park City. With COVID-19 being a factor in anyone’s travels, it was important to us that strict COVID-19 guidelines were in place. At the Waldorf, they couldn’t be faulted, as all precautions were adhered to. We were very pleased with an upgrade and personal note from Lindsey Rieker, the Reservations Supervisor, as well as snacks and beverages awaiting us in our suite. The evening s’mores was a highlight, even though the evenings were cold. Nothing better that sitting around the fire toasting the marshmallows. All the staff were very professional. When we had a minor issue with our suite, Terence Anderson, the Director of Operations met with us to ensure the issue had been adequately taken care-off. We certainly recommend this hotel to anyone visiting beautiful Park City, and look forward to re-visiting in the not too distant future.…
I can’t say enough about this property and the staff. I recently visited for New Year’s Eve for the weekend and from the moment we walked in the staff was very helpful. The hotel is awesome and located right at the base of one of the main mountains in Park City. With easy access to the lifts (right across the street) it’s a quick 5 minute ride up to the Village where you can dine, drink, shop or hit the slopes. The rooms are great and even during Covid all of the proper precautions and safety measure are being adhered to. We had an unforgettable weekend and it was the perfect way to ring in 2021. We will be back for sure and the staff all around should be commended.
I had the pleasure to stay at the hotel for a week during the New Year break and despite the covid restrictions, the hotel felt pretty much as a normal experience. Breakfast is served a la carte in the restaurant and there were never issues with getting a table in a timely fashion. The kitchen fulfilled out requests for changes or additions with ease. The ski valet services was truly outstanding. They take out the skis and place them by the gondola every day, bring you your warm boots and will even help with removing them! The hot tubs were always available and people were considerate in not spreading out to allow a few groups to sit and still distance. The pool is heated enough for children and athletes. S'mores kits are available at the receptions at ANY time and one can make them at one of the many fire pits in the hotel grounds. We took the shuttle several nights to get back and from the hotel with no issues, except one night when there were a series of car accidents between the Canyons and Park City and we could not even find an Uber ride for over an hour! The only issue was that we arrived late at night and our first suite was oddly shaped and not as nice big as expected. The reception staff noted my reply on the booking service and promptly moved us to a much bigger 1 bedroom suite with two bathrooms the next day. The suite was very nicely furnished and decorated, it was quiet with a very comfortable bed. ALL the staff was always available and very solicitous about our needs. Over all this was a wonderful stay and we plan to be back soon.…
Their shuttle service to Park City Mountain is a no-show, ended up waiting 1 hour today, called the Waldorf 10 times to send an alternative transportation and they still didn't, leaving me out in the cold 20 F outside trying to make it back to the hotel, I ended up having to get an Uber after realizing no one is coming. If you are not advanced level to ski Canyon and have to go to Park City Mountain instead for beginner-to-intermediate experience, the Waldorf is too far away from the latter and the unreliability of transportation would take away from the experience, let alone leave you stranded and frostbitten. I watched every other hotel pick up their guests three times while the Waldorf shuttle never showed up and the hotel remained tone-deaf to help at all, so all the other resorts must have their transportation system worked out, but not the case at the Waldorf. We are diamond HHonors members but after this, I would rather switch to a different loyalty program, not worth it.…
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