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Holiday Inn Express & Suites Orem/North Provo

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#3 of 10 Hotels in Orem
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Holiday Inn Express & Suites Orem\/North Provo
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189 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Orem/North Provo
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Showing 184: English reviews
Birmingham, Alabama
Reviewed July 19, 2016 via mobile

First, I've got to say as a Spire member with 35 years of travel, I love IHG hotels. Overall they treat me and my family extremely well. HI EX Orem is the exception. I've stayed at the hotel in June and had a complaint about the night shift clerk named "Stacey", who I thought to be an extreme jerk due...

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Helpful?
Thank jrob320
Management response:

Thank you for your honest feedback. We make every effort to instill the highest standards for guest satisfaction with our staff, and sincerely apologize for not being treated with the upmost respect. This issue has been addressed with the employee. We hope that this incident will not prevent you from giving us another chance to show you that how great...

Reviewed July 19, 2016 via mobile

This hotel is very convenient in that it is right off the 15 freeway. It is clean and the front desk staff very helpful and friendly. Breakfast started early enough to get going early. Overall the stay turned out very well. Food locations are within a mile out.

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Helpful?
Thank Javier C
Management response:

Thank you for choosing Holiday Inn Express - Orem. We appreciate your acknowledgement of our kind and friendly front desk staff.

Reviewed July 14, 2016

Nice front desk staff, clean spacious room, big TV, nice lobby and breakfast area and located right off the freeway. Only downside: Wi Fi is extremely SLOW and UNRELIABLE at all hours of the day or night- called front desk 3 times before giving up. They were understanding but not their fault HI's WI FI is sub-standard.

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Helpful?
Thank JackHikes
Management response:

Thank you for your comments. We have upgraded our Wi-Fi system since your last stay, so we can assure that you will not encounter this same frustration in the future.

Maidstone, England, United Kingdom
Reviewed July 9, 2016

There's not a lot to say about this hotel. It's what you'd expect of a Holiday Inn. Clean, clinical (but trying to be homey), very pleasant and helpful staff, and a no frills, serve yourself complimentary breakfast. The room was nice enough, and very clean. Although you could hear everything that was going on in the next room. Everything. Mercifully...

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Helpful?
Thank Cathy M
California
Reviewed June 30, 2016 via mobile

We stayed here for one night because it was convenient, and indeed it was. The staff was friendly, the room was great (albeit a bit crowded) and there wasn't a single problem. We used the pool and it was nice, and breakfast in the morning was typical but good. I'd stay here again without any concerns.

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Helpful?
Thank mrliterature
Mesquite, Nevada
Reviewed June 30, 2016

Halls and stairwells were dirty, obviously needed vacuumed. Bathroom in our room had hair behind the door and in the shower. We reported it to the hotel clerk and she said she would have it taken care of right away. We waited about 10 minutes and housekeeping showed up at our door with additional towels. She obviously didn't understand what...

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Helpful?
Thank Jeremy W
IHGService, Guest Relations Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Dear Jeremy W, Thank you for taking the time to share your recent experience at our hotel. While we are pleased with your fair individual ratings, particularly highlighting the quality of sleep you have had in our property, it is regrettable that the overall cleanliness of the room you have stayed at may have fallen below your expectations. Please allow...

Cronulla, Australia
Reviewed June 25, 2016

The room was clean as was the bathroom with a seperate shower from the bath which I loved The dining room was the smallest I have seen so get there early bed was comfortable There are takewawy food places nearby and an ATM across road We would stay here again price very reasonable

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1Thank sassafraf
Wecare84058, Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Thank you for taking the time to tell us about your recent stay

irvine ca
Reviewed June 24, 2016

Never go to a Holiday inn again. This place was terrible. First air conditioner was making loud noise. I pushed down on top of it and it stopped making noise. Then shower door was not working properly, would not open or close unless you pushed real hard. It was broken. TV goes in and out all day. Tiles on shower...

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Helpful?
Thank JOECHARB
Wecare84058, Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Thank you for taking the time to tell us about your recent stay

Newport, Tennessee
Reviewed June 3, 2016

Just a little difficult to get to in heavy traffic with the sun directly in my eyes but well worth the effort. Beautiful glass objects in the lobby. Room was large, clean, and comfortable. Friendly staff, very good value. If you have been on the road for several days as we had been and you could use a car wash,...

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Helpful?
Thank subsailor624
Wecare84058, Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Thank you for taking the time to tell us about your recent stay.

Alberta, Canada
Reviewed June 3, 2016 via mobile

I was traveling home and because I had such a good experience last time I'd try it again. Unfortunately I asked for a king room and wasn't told it would it be a handicapped accessible room. It just didn't work for me, still a clean room but the bathroom with no shower enclosure created a very wet uncomfortable environment and...

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Thank BagelAlberta_Canada
Wecare84058, Manager at Holiday Inn Express & Suites Orem/North Provo, responded to this review

Thank you for taking the time to tell us about your recent stay.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning

Additional Information about Holiday Inn Express & Suites Orem/North Provo

Address: 1290 W University Pkwy, Orem, UT 84058-2304
Location: United States > Utah > Wasatch Range > Orem
Price Range: $89 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Orem/North Provo 2.5*
Number of rooms: 122
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Also Known As:
Holiday Inn Express & Suites Orem/North Provo Hotel Orem
Holiday Inn Express And Suites Orem/North Provo
Holiday Inn Express & Suites Orem/North Provo Utah
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Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Orem/North Provo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The 3rd and 4th floors are quiet.”
 of 5 bubbles Railhistoryfan, Sep 20, 2016 | Read review
“During vacations months and holiday weekends, it can be noisy with young children.”
 of 5 bubbles 808_Ross_B, Aug 31, 2016 | Read review
“Go some place else.”
 of 5 bubbles JOECHARB, Jun 24, 2016 | Read review
“Get room away from elevator and stairs. Upper floor rooms”
 of 5 bubbles sondrayh, May 20, 2016 | Read review
“201 had a great view”
 of 5 bubbles TLG056, May 16, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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