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Quality Inn & Suites

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Quality Inn & Suites
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110 Reviews from our TripAdvisor Community

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Showing 105: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

Booked a room here a month ago. Prepaid with a charge card. Called to ask a question about my reservation tonight. They had no record of my reservation. They said I could pay a 97$ cancellation fee or pay 95 dollars a night more. Seriously what kind of a scam is that. Will be calling my charge card first thing... More 

Helpful?
1 Thank Charnell F
Colorado Springs, Colorado
Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago

I was pleasantly surprised with the Quality Inn Murray-Salt Lake City South. My experiences with Quality Inn in the past have been less than good. But this hotel was very nice even though they were going through some remodeling. The room was very clean, the bed and bedding was wonderful, not the dingy looking bedspread that is typical in most... More 

Helpful?
Thank David C
Sacramento, California
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed August 14, 2016

Horrible experience. We told them we had a pet and asked for a first floor and when we got there they had reserved a room on the third floor for us. I asked for a first floor and told there weren't any clean, even though we arrived at 2:30 PM and they have a 3:00 PM check in. The front... More 

Helpful?
Thank douglasgibsonjr
1 review
3 of 5 stars Reviewed August 9, 2016 via mobile

Stayed here. Hair in the bath tub, rotten food in the fridge, the people up stairs were running back forth all night. Beds were comfy, Interior design was beautiful. This hotel would've been excellent if they were more clean.!

Helpful?
Thank Anonymous 11332
1 review
1 of 5 stars Reviewed August 8, 2016 via mobile

I checked out the hotel and left behind a pair of diamond earrings, which I hid on a night lamp. Yup! Don't know wth made me do that! Too far to turn around, so I called back to talked to a man named Mr. Khan, and begged him for help. No one check in the room at that time yet,... More 

Helpful?
Thank Charlie Z
Benson AZ
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 27, 2016 via mobile

Problems started with our reservation. Booked two night but after check in discovered they only had us for one. When we inquired we were told we could only get one night because they had just booked the next night for a tour group. Mistake or intentional, to accommodate the group, I don't know, but I do know that there wasn't... More 

Helpful?
Thank Kangnam76
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 27, 2016

After our flight was cancelled, our airline somehow chose this hotel to put us up for the night. I already wrote the airline to say shame on them for choosing such a dingy, dirty location. The hotel is in complete disarray. Yes, they are under renovation but I have no idea how they are going about the remodel. The areas... More 

Helpful?
Thank Grace827
Aberdeen, Idaho
Level Contributor
10 reviews
4 hotel reviews
4 of 5 stars Reviewed July 25, 2016

The pool and Jacuzzi were nice. I forgot a package of toys that wa my daughters in the room after we checked out. When I got home I called them and they sent it to me UPS. Which was very nice. The breakfast was better than average and enjoyable. The rooms were clean and quiet. They are doing some updating... More 

Helpful?
Thank John G
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed July 21, 2016 via mobile

We had made a reservation at this Quality Inn and arrived about 8:00 one evening after a very long day of driving. The receptionist, Donna, barely acknowledged us when we walked in. When she finally did, it was to inform us that they had overbooked and were moving us to another motel. We understand that these things happen and have... More 

Helpful?
Thank Bobbe W
Le Mars
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 25, 2016

The hotel was under some construction, which meant a lot of materials laying around, but our room, the pool, and breakfast area were all fine, and clean. The front desk staff was fine, and the location was convenient. We were able to change our reservation for the second night without difficulty and no additional fee.

Helpful?
Thank Ann P
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access

Additional Information about Quality Inn & Suites

Address: 440 W 5300 S, Murray, UT 84123-5600 (Formerly The Pavilion Inn)
Location: United States > Utah > Wasatch Range > Murray
Price Range: $56 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
The Pavilion Hotel
Quality Inn & Suites Murray, Utah
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