The rooms are nice and roomy. The staff was friendly. The restaurant and bar... well, the locals say don't go there especially during the summer. The server told us that they were out of a lot of things, and they don't restock until fall since they don't do too much business during the summer. The operant question then is: "why stay open if you don't plan to serve your clientele?" The "French Dip Sandwiches" which four of us had were a couple of strips of dried out beef (looked more like jerky) on dried out rolls, served with a beef bouillon to soak the sandwich. Nice salad but the sandwich was something to forget.
I spent one night in a condo in Brian Head. That was a totally unacceptable place, and so I checked into the Best Western for the remaining 5 nights of my stay there. What a contrast. The Best Western was superb. The room was large, quiet and well appointed. The front desk staff and the cleaning personnel were pleasant to deal with and they went out of their way to make sure that my stay was comfortable and stress free. I am not sure how long this hotel has been open, but it appeared to be recent construction. If there was any concern, it would be in the restaurant. The menu appeared to be abbreviated due to the fact that the hotel was just coming out of the COVID-19 lock downs. But I am sure that will improve during the winter.
Was a beautiful hotel in a great location. So peaceful and clean. Fresh air great free breakfast. Kind of small pool but didn't go for that haha. Bring snacks as nothing is close by after hours or even open.
We stayed at this hotel nine years ago. We came back all these years later because of how amazing it was nine years ago. Well, no longer! That has all changed. The staff was disinterested and discourteous. That includes at the desk, where we had to hunt someone down to check us in thirty minutes after arrival; the restaurant/bar, where we finally left because no one would serve us; and the spa, where the masseur simply didn't show up on time (how is it we showed up on time and we live 600 miles away?). And don't even bother saying "good morning" to the housekeeping staff: they won't respond! Our room was clean enough and nearly everything was in perfect working condition. The same can NOT be said for the shared hotel elements such as the elevator, carpet, fixtures, ceilings, and pool area, never mind that garbage simply isn't picked up regularly in common area spots. What a joke of a hotel they have become!…
The property and room was lovely. That's the only positive I have. Check in was a long wait and I was not given the info which wing my room was in or anything about breakfast. Pool looked dirty, Bar closed early ,firepits barely on past dusk. You'd think they'd be on for dark. Breakfast was a joke. They offered potato chips in the warmer! Why? They did have sausage and cereal but no eggs!? This is a premiere calibur offering???? Ridiculous!
It was so hot when I came into Cedar City UT and the prices, well demand must support it, the prices I mean. Anyway with a drive off the beaten path up to Brian Head. A pretty drive, Cooler temps and a beautiful property. Room very nice. Check in process could be improved with a map or info. Never did find the ice machine, found the pool this morning. I did find the lounge for food and beverage. I would definitely go back.
I loved the rustic atmosphere, the views, cleanliness and friendly employees. Breakfast was cooked well. The restaurant had friendly staff as well and a great steak. The only thing I would change is the size of the pillows.
If you come to Brian Head, this is the place to stay. We normally stay at other category hotels like Hilton or Marriott, but since the options at Brian Head are slime, we decided to give the Best Western a shot. It has that "lodge" feel that you'd expect of a ski lodge with high ceilings, wood beams, and timber walls. The rooms were spacious and the beds were clean and comfortable with a gazillion TV channels to watch. There is a heated indoor pool and outside hot tub to soak up in after a long day skiiing. It also has a spa (we didn't use it though), workout room, and a mini arcade with about 8 video games and a claw machine. We didn't know it, but there is really zero nightlive in Brian Head and two restaurants in town closed at 6 PM, so we were very happy that the hotel had a bar-n-grille on site. The food was decent with typical pub fare, sandwhiches, burgers, salads, etc. I wish there were a few healthier options, but overall the food was good at a decent price (not overly expensive like most ski resorts). My son actually commented that the burger was the best he has ever had. We did go out to the local pizza shop in town one night, and it was pretty bad, we should have just stayed at the hotel. The location was superb, it was a super quick 1-2 min drive (or shuttle ride) to the ski resort and when we were there we had plenty of parking. When we come back to Brian Head, we will for sure stay here again and recommend it anyone coming to the area for a few days of skiing.…
Being up in the mountains, you would expect some maintenance issues. Bur a plate glass window that had fallen out of a first-floor window laying on the sidewalk for an entire weekend is not acceptable. Very dangerous for pedestrians, especially with snow and ice on the sidewalk. Reported to the front desk and they said they already knew about it. This is not fixed until two days later on a Monday. However, the hotel staff was exceptional. All appeared to be understaffed and overworked but had great attitudes.
Most emineties are broke and the walls are thin as paper. Too many better options in the area. Indoor hot tub, broke. Waterfall that is part of the pool, broke. No one seems to care about fixing these items.