My husband surprised me for our anniversary by waking me up and giving me an hour to pack to go Amangiri. We flew private into the local airport which made the trip seamless. The service is impeccable like all other Aman resorts. They made the trip super special and even found an amazing voice and guitar player for our anniversary dinner - highly recommend him Spencer. We stayed in the camps which are super secluded and loved it. The sunsets are breathtaking, so manu activities to do, and flawless star gazing. The one issue we had was the pools of the resort and even our private plunge pool were too chilly for the weather. They were all set at 88 degrees , but with the cold weather 100 degree would be a minimum. We asked for the temperature to be changed, but they never did.
Amangiri is one of those places you want to visit once every year! This was our second trip there and it lived up to the reputation. We had a few glitches early on in our stay but their approach and drive to satisfy their guests more then made up for those glitches. The hospitality industry is no different in challenges it faces with staffing and restrictions during covid-19 ,Yet they managed to create an environment where one can forget for a short period of time that we are in the midst of a pandemic . Mr Manpreet the second in command , Christine assistant Mgr , Harvie our daily breakfast and lunch server made us feel very spacial! There are many others who I’m sure I’m forgetting to mention so my apologies but rest assured we will return to Amangiri.
This is going to be short. You can read about all the activities, etc, online and all I can say otherwise: Our stay couldn’t have been any better. Service was what you’d expect from an Aman, staff was absolutely fantastic. Every single meal was excellent. The location is so unique, you’ve to see it to understand it. Great spa, nice pool area. Rooms and views are spectacular. Very kids friendly (without it being “a kids place” by any means, which is important to us, if that’s what we wanted we’d go to the Atlantis or so). Christine, Valerie, Harvie (just to name a few, I wish I’d remember all the names, but you can add any other staff name to the list) could not have been any more welcoming and helpful. Ok, not so short after all, and I could go and on. But in short: You’ve to experience it. And it’s an experience for sure. We’ll certainly be back! And if you’re debating a visit: Go for it, you’ll love it!…
Staff at the resort commented that Amangiri was unintentionally built for a pandemic and I have to agree! The remote location with plenty of opportunity to really social distance from everyone was the exact reason why we chose to stay here! Right when you enter the 600 acre resort, you know you are in for a very memorable visit as you make a 10 minute drive through the jaw dropping property. Upon arrival at the resort, we were greeted by 6 staff members! It was admittedly overwhelming for me, considering we were hiking in Kanab earlier that morning and not looking very presentable. We stayed in the Desert Suite, which was very spacious and clean. Pictures on the website felt accurate, but the room was way more amazing in person. I absolutely loved the dual shower and view of the desert landscape from the bathroom window. As we stayed during COVID, I also appreciated the travel sized bottles of hand sanitizer, gloves and masks. Note: If you want a room in a "quieter" section, I would recommend the Desert Suite. The comparable Mesa Suite is on the opposite wing, closer to the spa and pool and faces the mesa. I actually preferred the desert view as it is more expansive and you can catch beautiful sunrise/sunsets and even the hot air balloon. Included activities are listed in the room, varying each night. During our stay, there were two complimentary hikes at 10A and 3P, which I highly recommend both. We also saw the Navajo drum and hoop dance and met the Navajo weaver (next to the front desk), both were very interesting. Other activities listed (we did not attend) included a s'mores event, a Navajo flautist and star gazing. Service all around was excellent. The front desk flawlessly coordinated activities and personal requests as expected. Staff in the dining room were very mindful to point out dietary restrictions that were noted prior to arrival and even recalled our preferences throughout our stay (e.g., remembering we preferred sparkling over still water). Activities staff (Abby and a guy I forgot his name) who guided us on on-property hikes were excellent as well. Following several negative reviews relating to their food, I admittedly had low expectations. Overall, I found the food to be very good to excellent. The only major issue I could see was consistency. Breakfast was the most consistent (you have to order the cast iron pancake!!), but dinner could use a little refinement. As we stayed for 5 nights, we were able to order the same dish multiple times and we noticed they weren't always prepared in a consistent manner. I didn't think this negatively impacted my stay, but I could see where guests would be negatively impacted, especially if they only staying for 1-2 nights. One thing that really made our stay memorable were just the little touches. Every night, we received little gifts on our bed inspired by Native American culture. As I noted on the form prior to arrival that we were celebrating our anniversary, the kitchen staff surprised us with a chocolate cake on the first night we arrived and housekeeping decorated our room with candles and flower petals. Our biggest concern was COVID safety precautions as we stayed during the nationwide surge in cases. Upon arrival, a quick wellness temperature check was performed and all the staff (and nearly all guests) were wearing masks appropriately. There's options to eat in room or outside overlooking the pool with heaters and blankets available (it was quite chilly in the evening when we stayed in November). Tables inside the dining room were spaced apart at least 6 feet. Hand sanitizers were also placed in strategic locations. We saw one staff using a special sanitizing machine while cleaning their vehicles. I had some concerns the menus provided weren't sanitized between guests and the main door near reception was often closed (forcing multiple people to touch the same handle). For the most part, we felt safe and comfortable throughout our stay. Due to the remote location, I would recommend at least 3 nights stay as anything less would definitely feel rushed. Even staying for 5 nights felt like it was definitely not enough time as there's so many things to see/do inside and outside of the resort.…
This review is only about the horrendous service. I recently booked a $5000+ per night suite here through FHR. The reservation was CONFIRMED through FHR & the hotel. Well, I get an email from the hotel that the suite I booked is not actually available, and that it was a "glitch", but we can offer you a "tented pavilion for only $500 more a night that is a 20 minute walk from the main hotel!" Wait, what? You guys make a mistake and want me to pay more per night for it? And on top of it, it's a 2bed tent pavilion not even at the main resort. This reservation was only for two people; it was a special occasion and we had been waiting to come here for years. The hotel completely would not take ownership or accommodate us in any way, other than "offering" for us to pay more per night to downgrade to an inferior "tent." For the amount of money we were spending a night, I am SHOCKED at how Amangiri handled this. Shame on you.…
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