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Extended Stay America - Waco - Woodway

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Extended Stay America - Waco - Woodway
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35 Reviews from our TripAdvisor Community

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Showing 35: English reviews
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I was traveling and needed a room. Hotwire.com got me a great deal ($51 including tax). Located close to highway, around corner from HEB and WALMART and ALDI Carpet needs a deep cleaning or to be removed and replaced. I was able to check in before 3PM which was great. Great room for getting some rest. FounD a good deal,... More 

Helpful?
Thank Yunieke1980
Cookeville
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel needs a complete overhaul. It is not very welcoming. The room was in need of several repairs and paint. Cost was excessive. Would not recommend it. Other hotels in the area and wished we had stayed at one of them.

Helpful?
Thank masuperior
Manager_11525, Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for your feedback regarding your recent stay at out hotel. I apologize that our rooms were not to your liking and I want you to know that we will be renovating our hotel interior at the beginning of next year. Again, I apologize that our hotel was not to your standards. We would love to have another chance... More 

Travelers are raving about these Woodway hotels

Dallas, TX
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed May 28, 2016 via mobile

We checked in for a two-night stay, but after being assigned a handicap room that was not requested, we asked to see another room. Both were non-smoking but the entire place smells of cigarettes and a few of the people were acting very odd. The beds were rumpled, the fridge was scratched up with black marks on the door, the... More 

Helpful?
1 Thank gregiker
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that you did not have a comfortable stay. To uphold our company's high standards, I will make sure we are thoroughly inspecting our rooms prior to guest arrivals as well as frequently walking our property to ensure your experience is not... More 

Flat Rock, Michigan
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 13, 2016

I stayed at this hotel for a week on business and it defiantly needs to be cleaned, carpets, walls everything, deep deep cleaning! Great because it had a kitchenette but next time I will find another hotel to stay in.

Helpful?
1 Thank RoyalArc
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for your recent review of your stay. I appreciate your comments about our fully equipped kitchens; however, I sincerely apologize that your experience was not to our company’s high standards. To prevent your experience from happening again, I will retrain our staff on our deep cleaning and preventative maintenance procedures. I really appreciate you bringing this to our... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 30, 2016 via mobile

I will like to start by saying that my stay here at the Extended Stay America Waco Woodway hotel has been a great great visit stay Adventure Time always look for while staying at a hotel the guest has been a guest here the staff were perfect Rodney treadmill treadmill general manager amazing ShannaMaria Nixon guest service relations amazing Michelle... More 

Helpful?
1 Thank Roddy32
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! I will be sure to share your comments with the entire team. It’s great to read that you enjoyed our convenient location... More 

Lake Charles, Louisiana
Level Contributor
138 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed April 29, 2016

Safe area. Front desk clerks and maids are friendly. Had to tape up vent in bathroom because otherwise it smelled like someone was smoking in my bathroom as the vent is connected to smoking rooms. Pet-friendly. Clean...just some stains on fridge but not bad. I am here for work and just extended for another 3 months and part of that... More 

Helpful?
1 Thank Ginger R
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

I want to thank you for taking the time to post a review of your stay. We appreciate you letting us know about the inconveniences you experienced. I will be sure to share your comments with our housekeeping staff. We are sorry for these issues, but are glad to read that you are having a positive stay overall. It’s great... More 

Angleton, Texas
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed January 16, 2016

The outside looks nice, and the lobby is fine, but the hallways, room and bathroom are run down and dirty. A fresh coat of paint would be a huge step in the right direction. There appeared to be pet hair stuck along the window and the base of the lamps. The window and window sill were filthy. The bath tub... More 

Helpful?
1 Thank Karen M
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

Thank you for your recent review of your stay. The conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will use your comments to coach our staff to ensure we are implementing deep cleaning and preventative maintenance procedures. We continually work to improve our hotel, so I really appreciate you... More 

Joshua, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 7, 2015

I booked a King room several months in advance for $80.74 each night, upon checking into the room it was a Queen. The manager said we got too good of a price on the King so we could just leave if we didn't like it. Upon checking out we found the manager had changed our rate to $100.00 for the... More 

Helpful?
2 Thank Martin D
Nashville, Tennessee
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed October 19, 2015

This is a very nasty, dirty, stinky smoking hotel. We booked a non-smoking double room. They don't have any non-smoking rooms. The place smelled like rotten fish, old cigar, and cigarette smoke. There is no continental breakfast as advertised. The place is filthy from top to bottom. Do Not Stay At This Hotel!!!

Helpful?
4 Thank Ron K
Manager_11525, General Manager at Extended Stay America - Waco - Woodway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. We do offer a grab-and-go breakfast and will make sure our breakfast is fully stocked for our guests. In response to your feedback, I will make sure we are clearly... More 

Kaufman, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 17, 2015

The hotel was dirty and stinky. You would think by the price it would be a decent place to stay.On the outside it looks nice. But the inside was horrible.Cleaning the room. It is little things like cleaning and taking care of the room that would have made the place fine. The room had no decor and was not as... More 

Helpful?
3 Thank kaumangirl
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Waco - Woodway

Address: 5903 Woodway Drive, Woodway, TX 76712
Location: United States > Texas > Woodway
Price Range: $71 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Waco - Woodway 2*
Number of rooms: 20
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