Despite a terrible storm (we did lose power) we had a wonderful stay! The tent is nice, bed is comfy, the food was AMAZING, staff was kind and accommodating, river access was great, and our view was beautiful from the yellow daisy tent. We will be back! **safe during covid in our opinion! Staff wears masks, tents spaced apart, food brought on disposable plates, tent very clean!
We had a wonderful time escaping life for a few days during the quarantine/covid crisis. It was a PERFECT trip away - peaceful, beautiful and relaxing. The staff at Collective Hill Country was accommodating, very friendly and took extra precautionary measures to keep us safe and comfortable. We took a beautiful hike that was really enjoyable and spent a lot of time on our private deck reading, watching nature and enjoying some of the most delicious food we've had in months. It was truly a treat and a wonderful time away!
My GF and I thought this would be a nice staycation in Hill Country. Instead, we had booked two nights in the nicest room and left at 9:30 PM on the second night to avoid sleeping there another evening. At 1/3 of the price point, I would understand the issues. At their price point, it is inexcusable. The positives were the views and being in a relatively remote part of the Hill Country. You're still close enough to Austin that it will light the horizon and there are enough other lights to prevent a perfect sky, but the sky is pretty good. We also enjoyed the on-property hike, which was a nice 2-3 mile walk. And a final good taste was that on our last night when we were enjoying the view from our terrace (which is a 20 yard walk from the tent) the staff member who dropped off our dinner brought it and a table to us so we could enjoy the view. The negatives were many, mostly related to service. Our biggest gripe was that everything was done through text and the staff would respond 50% of the time. If the request were simple, like 'what is the gate code' or 'no need to bring breakfast tomorrow because we will not be here', the response was quick. Any other request had poor communication. 'Can we have more ice and was the water supposed to be refilled' was never responded to but someone arrived fifteen minutes later to address both. The question 'was our room supposed to be made and new linens provided today' that was sent at the same time was not responded to nor was any attempt made to address. A request for an orange juice and a grapefruit juice with breakfast was met with the delivery a bottle of simply fresh OJ and one of apple juice as it was explained upon delivery that there was no grapefruit juice. Requests for wine glasses to have with wine we brought was met with annoyance when asked in person ('Do you need this NOW??') or we were nicely told they would be delivered the following morning (they were not) and when we texted five times throughout next day asking about them the texts were ignored or we were told a pair would be delivered. They never were. Other gripes: As another review mentioned, their wine selection is shockingly limited. Before our stay we were told they had a great selection. Once we were there we found they had only four wines, which were identified only by varietal as if you were at a honkey tonk. We thought this strange as it is the most expensive hotel in hill country, why not have a huge selection of Texas wines. There is a AC unit. But even in May when the weather was peaking in the 90s the tent was unusable until 9pm as the AC could not offset the temperature outside. From 11am-on, the inside tent temperature was in the 80s. I can't imagine what it would be like in July or August. This was not a huge issue for us as we were only there for one day and enjoyed the surrounding towns and hikes, but it could be an issue if you planned on staying in the room. Hot water for the shower lasted two minutes. Then there was two minutes of luke warm. Then freezing cold. The bedding choice was odd. The bed and pillows were quite comfortable and the blanket was nice. However, the blanket seemed to have been made more a log cabin in Quebec. Even with the tent cooled off into the mid 60's at night, if you got under that blanket you would sweat profusely. I am generally a warmer person so I would discount if just me. But this was also true for my gf who likes an ambient temperature in the 70s and sleeps with blankets. The paper cups in the room were never replaced or new ones provided, so we had run out by the end. Amazingly, the lids did not actually match the cups so they did not fit. Thus you could not take tea or coffee on hikes. Conceirge is basically just an 'order before' service, the person to tell what food you want ahead of time so the chef can have the ingredients. They will tell you things you can do (here are some places of interest, here are some companies that do horseback riding or wine tours) but they will not help with booking these for you like you may be accustomed to at similarly priced hotels. Bugs. This is to be expected as you are glamping. But if you have aracnophobia at all, this is not the place for you. I found out on this trip that my gf does not like daddy long legs and they were everywhere. On the ceiling, on the walls, in the bathroom, in the bed with you. If this would bother you, do not stay here Make sure to ask for anything you need ahead of time. They do not have milk around for smores if you do not ask ahead of time.…
My husband and I found this incredible place online. We were looking for a place to retreat to that was still safe during the COVID pandemic. It was everything and more! The views are phenomenal. We would highly recommend the Beebalm tent, as you have your own private view of the canyon. The staff was so prompt and friendly. The food was SO good. We both have tricky diets and they accommodated us! I highly recommend this beautiful retreat for anyone looking for a wonderful getaway!
We had planned this trip at the beginning of the year before any of us knew what would happen to the world. We were afraid, isolated, and unsure if our trip would still go on. After speaking to the lovely staff, they assured us we were in safe company, rooms would be disinfected prior to arrival, and absolutely zero human contact! They were more than hospitable to us, and the food was amazing! There’s a hiking trail and a nearby swimming area that was very easy to access. The tents are spacious and secure, even through a surprise hail storm one morning. Overall would definitely recommend staying at Collective Hill Retreats!! They even have a work from home tent stay discount going on for folks who need a change of scenery.