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BEST WESTERN PLUS University Inn & Suites

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BEST WESTERN PLUS University Inn & Suites
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181 Reviews from our TripAdvisor Community

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Showing 180: English reviews
wichita falls, United States
1 review
4 of 5 stars Reviewed 3 days ago NEW

Staff was very friendly and attentive. Room was clean but a bit muggy.Location was very close to dining , attractions , and college campus. Would like attendant fixing the breakfast to have on gloves.

Review collected in partnership with Best Western

Helpful?
Thank Betty A
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the kind remarks we do love our location!! We have SO many great places to shop, eat and visit nearby and all in walking distance. Also I appreciate the comments about the staff, I am fortunate to have such a great team here at the Best Western Plus. I will pass on the information to the housekeeping... More 

Albertville, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

Staff was great, very personable. Addressed any issues immediately. Rooms were clean. Wifi had a strong signal, but was a little slow. Had an issue with the door locks not recognizing the key cards, apparently is was a hotel wide issue.

Review collected in partnership with Best Western

Helpful?
Thank Justin A S
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the great positive comments, we really do appreciate it. I do apologize about the key issues, yes we are in the process of replacing the locks and sensors but unfortunately the locks are going out faster than we can get them replaced. We do hope you will stay with us again while passing through or visiting Wichita... More 

1 review
3 of 5 stars Reviewed 1 week ago via mobile

The lady at the front desk was wonderful! She was friendly and fast. Our room was average. We stay in hotels a lot and I am very picky about bed sheets. Upon inspecting the beds I noticed that one bed had been made but obviously the sheets were never changed. There were stains on the sheets, flakes of something under... More 

Helpful?
Thank Melissa G
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Melissa, The housekeeper that did this room is no longer with us, she was trained the proper way and chose to do it a lazy way. I assure you that we will always change linen after each stay and we take great pride in cleanliness and the well being of our guest. I hope you will try us again when... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Robin and Mandy saved our weekend. I had paid for a reservation in full back in March at a competing hotel down the street. The day before getting on the road to drive to Wichita Falls, I called this hotel just to make sure all was in order and someone had cancelled my reservation for no apparent reason. Robin and... More 

Review collected in partnership with Best Western

Helpful?
Thank Mike C
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Awe thank you so much, it is such a crazy busy weekend and I am thankful we had the rooms open up! We look forward to your return trip next year and please if you are ever in Wichita Falls stop by and see us!! Robin More 

BENTON, United States
1 review
2 of 5 stars Reviewed 4 weeks ago

Nice hotel, nice front desk staff. Horrible room, horrible housekeeping. Room air felt sticky. We live in a more humid climate, and this was unacceptable. Housekeeping only took away soiled towels, no new towels or mat, no bed made and no trash emptied. Our sheets had holes in them. We were there for a large cycling event, so rooms were... More 

Review collected in partnership with Best Western

Helpful?
Thank Michael C
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

After reviewing the comment I did check on why this happened and I am sorry. The housekeeper explained and thus should not have happened, we do replace the towels we take it was an honest over sight on her part. As for the humidity and the AC, it was very hot and humid that day and again I apologize if... More 

Lubbock, Texas
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 23, 2016

Nice clean hotel, Room was nice, coffee pot was in good working order. I have stayed there several times, front desk was very good to me, called after I got to my room and asked if all was ok and if they could anything. Good recommendation on a nice place to eat. Parkway Grill on Southwest Drive. Next morning breakfast... More 

Helpful?
Thank SalesDaddy
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you so much for the kind words, we are continuously working to better our breakfast and hopefully we will get it at 100%. I am glad you were called after arrival and the desk gave you some good recommendations as well. We do love our guests and we hope everyone has a great stay always! Thank you again and... More 

Lake Dallas, TX, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 6, 2016

When I come to Wichita Falls this is the only hotel I stay at, because of the professional people and friendly. They make you feel at home. Would not have it any other way. Best place in Wichita Falls to stay.

Review collected in partnership with Best Western

Helpful?
1 Thank Patricia M
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you for the kind and thoughtful words. We are continuously working at the hotel to make all our guests feel at home. In a world of negative it is nice to know that when you stay with us you will feel at home! Robin More 

Amarillo, United States
1 review
3 of 5 stars Reviewed July 25, 2016

I have not had a bad experience here until this stay. The room had cleanliness issues and a staff member was not pleasant at all. Being that this was a one time bad stay, I will probably stay again but if the next experience is not satisfactory I will find other accommodations for future trips.

Review collected in partnership with Best Western

Helpful?
Thank Deanna M
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

I am so sorry and I do hope we can make it up to you. Unfortunately we have had a few changes going on in Housekeeping and hopefully we have it resolved. Please try us again and contact me personally and I will take care of your next visit to Wichita Falls! Robin More 

Pinehurst, Texas
Level Contributor
231 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 stars Reviewed July 19, 2016

I hadn't stayed on this side of WF ever and was a bit skeptical given it was close to the college, but TA indicated it was a descent hotel so way we went. What TI didn't indicated was how great this location was. First thing is that the handicapped parking was close and near the door. Second...the staff was extremely... More 

Helpful?
Thank TOM A
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

We are so glad you decided to get off of 287 a bit, our location is great and I am thankful you noticed. We have such a great variety of restaurants and shopping all within walking distance. I am not sure about you but when we drive a long way the last thing we want to do is drive some... More 

Dallas, United States
1 review
4 of 5 stars Reviewed July 18, 2016

We stayed in 6 BW Hotels in the last 14 days. This was the best. We would stay there again if the opportunity presented itself. The Steakhouse across the street had excellent food. The breakfast was good and plentiful.

Review collected in partnership with Best Western

Helpful?
Thank Jim S
Robin D, General Manager at BEST WESTERN PLUS University Inn & Suites, responded to this review

Thank you SO much, we love to read words like this and I love sharing the great news to the team. We are working hard each day to improve all areas at all times. I hope you will stay with us again when you visit Wichita Falls, TX in the future. I will also share the kind words with Ford... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Breakfast Available

Additional Information about BEST WESTERN PLUS University Inn & Suites

Address: 4540 Maplewood Ave, Wichita Falls, TX 76308-4608
Location: United States > Texas > Wichita Falls
Price Range: $88 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS University Inn & Suites 2.5*
Number of rooms: 1
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Also Known As:
Wichita Falls Ramada
Hotel Style:
#2 Green Hotel in Wichita Falls
#3 Romantic Hotel in Wichita Falls
#7 Family Hotel in Wichita Falls
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