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Extended Stay America - Houston - NASA - Bay Area Blvd.

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Extended Stay America - Houston - NASA - Bay Area Blvd.
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66 Reviews from our TripAdvisor Community

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Showing 66: English reviews
Texas
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel has been remodeled and it's by no means 5 star but the employees (minus the grumpy house keeper) ARE! The room was clean and the AC worked great!!! We stayed here for a month waiting for our house to be completed and it wasn't so bad.

Helpful?
Thank JessicaTexas
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding the staff and apologize the property's renovated rooms were not quite what you were expecting. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great room for the price...check in was easy, had staff shortage for housekeeping but the manager on duty, Brett-from another location, helped us with everything we needed and needs to be given a raise for his participation in making things run smoothly; the room was comfortable, air conditioned, the building was under roof repair-(it was stated on the website prior... More 

Helpful?
Thank Janet B
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that you stay was well. Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

Dallas, Texas
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

Had a pleasant stay, the room I had was clean but had a faint smell of smoke for a non smoking. It was nice and quiet and the staff friendly. Don't count on any breakfast unless you consider coffee, muffins and instant oatmeal breakfast, no fruit or protein.

Helpful?
Thank Leila254
Manager_11525, Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed your clean room and our friendly staff during your visit. Still, I apologize if our grab-and-go breakfast did not meet your expectations. Your comments will be helpful as we continue to improve our guest experience. Thank you for choosing... More 

Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 11, 2016 via mobile

We got two rooms. One still had someone's dirty clothes in it. Obviously not cleaned well, if we discovered them, within 30 seconds of walking in the room. The staff was unapologetic and rolled eyes. Without saying so much of a word, just handed us another key. The other room is next to the trash room and has a bad... More 

Helpful?
Thank Brittany C
2 reviews
1 of 5 stars Reviewed March 19, 2016 via mobile

This is not the type of place you go to relax with your family. The entire staff looks like they hate their job. They only speak to you to reprimand. Spend the extra 15 to 20 a night and stay at a real hotel. Staff- looks like you are bothering them everything you ask for anything. Mind you, you ask... More 

Helpful?
Thank Afrika R
Houston, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 8, 2016 via mobile

Lobby staff act like they don't get payed to work there. The tall black guy with the dreads can't even talk in a professional manner and when you ask to fix something or for service they roll their eyes. The hotel is cheap and rooms are OK since it's an extended stay. But that stay needs to go

Helpful?
Thank 90skid17
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Bay Area Blvd., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The employee behavior you described is unacceptable, and I sincerely apologize for your experience. To prevent this from happening again, I will use your comments as a training tool to coach our staff to ensure that each guest receives professional customer service. I am... More 

Houston, Texas
1 review
1 of 5 stars Reviewed December 23, 2015

While staying at this hotel a package was delivered for me by FedEx. On inquiring about it i was told by the front desk staff there was no package delivered. i submit FedEx proof of delivery to the local hotel management but the front desk staff (Brittany) who received and signed for the package kept denying she received it. Hotel... More 

Helpful?
Thank visitor993
A TripAdvisor Member
4 of 5 stars Reviewed November 20, 2015 via mobile

I stayed here for two nights. The rooms were nice and large. Mostly clean other then a stain on the carpet by the bed. Enjoyed having a kitchenette in the room which was clean as well. I am fairly pleased with the overall outcome and would recommend this site to anyone, long or short term.

Helpful?
Thank A TripAdvisor Member
Dallas, Texas
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed October 4, 2015

I stayed here longer then I should have. It was close to the project I was working on, but turns out a longer drive to a better extended hotel is much better, and for the same price. This location was clean but old. Many pets at this site, tired of walking through poop to get to my truck. The room... More 

Helpful?
Thank floatmanjay
Houston, Texas
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 2, 2015

This hotel was ok. The breakfast snacks were few and far between...if ever. The hotel rooms are enclosed, so the noise in the hotel corridors echo and can be disturbing. You can also smell food that other guests are cooking...burnt and all. The room furniture is old, outdated but it worked. It was still clean. I did like that it... More 

Helpful?
1 Thank cat98037
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - NASA - Bay Area Blvd.

Address: 720 W Bay Area Blvd, Webster, TX 77598-4002 (Formerly Extended Stay Deluxe - Houston - NASA - Bay Area Blvd.)
Location: United States > Texas > Texas Gulf Coast > Webster
Price Range: $69 - $98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Bay Area Blvd. 2.5*
Number of rooms: 86
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Also Known As:
Extended Stay Deluxe Houston-Nasa-Bay Area Blvd Hotel Webster
Extended Stay America - Houston - NASA - Bay Area Blvd. Webster, TX
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