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Hilton Waco

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690 Reviews from our TripAdvisor Community

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Showing 686: English reviews
Waxahachie, United States
Reviewed March 19, 2016

I have been coming to this hotel for several years and getting corner executive suite. It is very clean but starting to show its age. I will continue to go because of its location. had issues with check in when an outside party was caught moving my room because they wanted that room instead even when i had booked a...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Brian W
Chris S, Manager at Hilton Waco, responded to this review

Brian, Thank you for taking the time to leave us a review. We are very glad that you continue to make the Hilton Waco one of your regular spots. I am sorry about the inconvenience you experienced; however, I'm confused about what you mean an outside party was caught moving your room. My staff knows that we are to never...

Heath, Texas
Reviewed March 18, 2016

Small room, no microwave, light in bathroom clicked on automatically so our sleep was disturbed every time someone got up. Breakfast overpriced but cafe available. Beds were good but a lot of work going on in the hotel so was torn up in places.

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Helpful?
2Thank prayse
Chris S, Manager at Hilton Waco, responded to this review

Thank for taking the time to leave a candid review. I am sorry that not everything was up to your standard. I hope that you will return to our location so we can have to opportunity to make it right and give you the experience your looking for. Sincerely, Chris Schilt Hilton Waco

Columbus. Ohio
Reviewed March 15, 2016

I'm a Hilton Honors member and have never seen a Hilton with housekeeping this poor. First, I found a wadded up brown bag under the desk. Then we left for dinner and took the stairs instead of the elevator. The hall carpeting leading to the stairs looked like it hadn't been vacuumed in quite a while. The stairwell was dirty...

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Helpful?
2Thank peebs777
Chris S, Manager at Hilton Waco, responded to this review

Dear valued Guest, I am sorry to hear that so many things went wrong during your stay. You are right, this is unacceptable. I appreciate you taking the time to let us know where improvement is much needed. I am passing this message along to the Housekeeping manager to ensure that this kind of situation does not continue to happen....

Edmonds, Washington
Reviewed March 15, 2016

I staye here for the Dr Pepper Collectors Convention. The staff were very nice and the breakfast that was included was great. Being right next to the convention center was nice due to the fact that we had some things going on there.

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Helpful?
Thank Elise S
Chris S, Manager at Hilton Waco, responded to this review

Thank you for taking the time to leave us a great review Elise. We have always enjoyed hosting the Dr. Pepper Collectors Convention here. I hope you will be attending again next year so we can continue to WOW you. Sincerely Chris Schilt Hilton Waco

Elmendorf, United States
Reviewed March 11, 2016

Greeted as entering Hotel, staff extremely friendly and helpful. Quick to get a room without reservation, room was clean and spacious, beds comfortable. Even though remodeling was going on it didn't interfere with our stay, it was very peaceful and relaxing. Will definitely stay here next time we are in Waco!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Cindy F
Chris S, Manager at Hilton Waco, responded to this review

Thank you for your excellent review Cindy! We appreciate the positive feedback you have given us. I am glad that our renovations did not affect your stay. We look forward to seeing you again! Sincerely Chris Schilt Hilton Waco

San Antonio, United States
Reviewed March 9, 2016

I was meeting my girlfriend in Waco for a quick weekend trip. Since we were meeting in Waco I was a little concerned at the possible accommodations available in the town but I was really surprised at how great this location was. It is well placed and near a lot of the sights and sounds that you can see in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Blair M
Chris S, Manager at Hilton Waco, responded to this review

Dear Blair, I am glad that you and your girlfriend enjoyed your weekend stay. We are very blessed to have the location we do, which is conveniently located close to some really great things. Baylor, Cameron Park and Zoo, the Brazos river, and new shops that are constantly popping up. We hope that you will return to our location next...

San Angelo, United States
Reviewed March 8, 2016

The staff and facility was excellent. The staff was very helpful and friendly with any questions we had and were able to attend to our needs in a timely manner. The rooms were clean and well cared for. It was like Mom tending to you when you were young and needed something.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Pat G
Chris S, Manager at Hilton Waco, responded to this review

Dear Pat, I thank you so much for your touching review. I am so glad that you enjoyed your stay so much it reminded you of home. You kind words about our staff in particular is very much appreciated. I hope you will return to our location so that we can continue to WOW you. Sincerely, Chris Schilt Hilton Waco

Waco, TX, United States
Reviewed March 7, 2016

I am a teacher who sponsored a group of students to a contest. The hotel staff was exceptional in helping us. The rooms were clean and comfortable. The executive floor well stocked with excellent breakfast and snacks.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jane C
Chris S, Manager at Hilton Waco, responded to this review

Thank you, Jane, for leaving us a great review. I am very excited to see that you enjoyed all aspects of your stay. We enjoyed having your group stay with us and look forward to your return. Sincerely, Chris Schilt Hilton Waco

california
Reviewed March 6, 2016

It is clean, has a bar and restaurant and all the other amenities. The rooms are small and just like any other Hilton. Service is good particularly on the hotel side. The restaurant is not bad at all but the bar is small and the selection level is poor. Indigo and Hampton Inn South (no bar or restaurant)are better hotels.

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Helpful?
2Thank hcconsultant
Chris S, Manager at Hilton Waco, responded to this review

Dear Guest, Thank you for the candid review you have submitted. It is helpful to know the good and the bad so that we can improve our services to better accommodate our valued guests. Even though you enjoyed your stay with us, I am sorry that not everything was up to your standards. I hope you will return to our...

Highland Village, Texas
Reviewed February 29, 2016

This hotel is close to Baylor and Magnolia Silos. It is quieter than a lot of Waco hotels because it is not right on I-35. We had breakfast at the buffet and had delicious omelets and waffles made by the chef for us. The orange juice was so good!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kahley123
Chris S, Manager at Hilton Waco, responded to this review

Thank you for taking the time to give us such a kind review. There are many great places that are so close to locations like the Silos and Baylor as well as the Brazos river and historical suspension bridge. I do hope you will return to our location so that we may give you another great experience and wonderful breakfast,...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Brazos Grille at the Hilton Waco
Brazos Grille at the Hilton Waco
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton Waco is located in the heart of downtown Waco, on the banks of Brazos River. We are connected to the Waco Convention Center via a covered walkway. Our hotel offers over 10,000 sq. ft. of versatile meeting space for up to 200 guests. All of our guest rooms have Hilton Sweet Dreams bed and Serenity linen packages, separate sitting areas, flat screen LCD color TV's, working desk and office chair. Complimentary wireless internet access is available throughout the property as well as a 24-hour business center. Workout in the modern fitness center or take a plunge in the outdoor pool. We also have our on-site restaurant, Brazos Grill featuring succulent steaks and innovative Italian cuisine. Our Waco hotel’s Starbucks® Coffee kiosk offers freshly brewed coffee and the Lobby Bar offers evening drinks and bar snacks. ... more   less 

Additional Information about Hilton Waco

Address: 113 South University Parks Drive, Waco, TX 76701-2241
Location: United States > Texas > Waco
Price Range: $146 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Waco 3.5*
Number of rooms: 195
Reservation Options:
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Also Known As:
Hilton Waco Hotel Waco
Hilton Hotel Waco
Waco Hilton Hotel
Hotel Style:
#7 Family Hotel in Waco
#7 Business Hotel in Waco
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Waco staff and other travelers.
6 questions
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Questions? Get answers from Hilton Waco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“the rooms over looking the river are nice too!”
R780HSdonnad, 3 weeks ago | Read review
“I believe the west side would be nicer to view the Brazos River.”
518jd, 4 weeks ago | Read review
“Pay a little extra to get a Brazos River view, beautiful.”
324MikeS, 4 weeks ago | Read review
“Go elsewhere.”
SueCliff52, Feb 8, 2017 | Read review
“We had room 1104 and it looked out over the river.”
calsand, Feb 5, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question