Traveled 10 hrs to dj and do makeup for a wedding. The brides family put the hotel on their card as part of payment. He made the mother of the bride travel to the hotel to come check us in although the card was already on file. As if the mother of the bride didn’t have enough to do the day before a wedding.
We always bring an air mattress with us when we travel because the beds in most hotels hurt our back. We didn't even get the air mattress out the bed was so comfortable. When we were checking in Alvin asked if we were there for any particular reason and when I said it was my birthday he gave us a room with a lovely view and several food recommendations. Everyone we spoke to at the hotel was very friendly. This was one of the best hotel experiences in the last few years.
We spent 2 night at this hotel - We could not have made it another night. The beds felt fine upon arrival, but after 2 nights, we were sore and stiff from these beds... Lumpy? and uncomfortable by morning. We were up on the 7th floor and the Street noise was constant until well after midnight. If you going to stay here, bring your earplugs. We will stay elsewhere when back in Waco on our next trip. The rooms were clean and the Staff was very nice and professional. The Hotel is within Walking distance of the Old Dr. Pepper Bottling complex that has been converted to many restaurants of many choices.
Don’t stay here if you are expecting a clean, new, and 4 star class hotel - IT IS NOT. This is an older run down hotel. Rust everywhere, bathrooms and A/C. Musty old humid smell, mold on ventilation in bathrooms. Next time in Waco, I’m finding a cleaner place.
This was not my first visit to this Hilton; however, it will be my last. I picked this hotel as I wanted a full service hotel. Other Hilton brands now serving food, but not the full service hotel. As a diamond member I recieved no perks. My belief is people stay loyal to the brand because the way a brand/business makes them feel. With that said, not feeling the appreciation. My next two visits scheduled, I think I'll try to Homewood Suites. My stay was not all bad, the staff is nice and helpful and the location is great.
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