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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Waco
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 40 in Waco
Location
4.6
Cleanliness
4.3
Service
4.3
Value
4.0
Daily Mandatory Charge will be added to the room rate and includes the Waco Tourism PID Fee and Texas Recovery Fee. This Hilton Hotel is situated on the banks of the Brazos River in the heart of Texas. Unwind at this Waco hotel close to a range of great attractions including the Warehouse Entertainment District and Baylor University. Relax in a spacious king or double bed guest room or choose an executive room and enjoy exclusive access to premium Brazos River views as well as continental breakfast and special in-room amenities. Connected to the Waco Convention Center via a covered walkway - this hotel in downtown Waco offers over ten thousand square feet of versatile meeting space for up to 200 guests. Host briefings in our boardroom and the grandest of Waco celebrations in the flexible ballroom. Hold a special event in one of two stunning outdoor venues and admire lush gardens featuring fountains with pebble brooks and wooden gazebos.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English
Location
Full view
85Good for walkers
Grade: 85 out of 100
29Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
113 South University Parks Drive, Waco, TX 76701-2241
Getting there
Rental CarsSee rental cars from $71/day
1165Reviews11Q+A100Room tips
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Most Recent
We arrived at the Hilton for our already late in the day 4 pm checkin and found a packed lobby full of angry people who could not get in their rooms.We joined them quickly.We were told they did not have enough maids to clean rooms and could not tell us when we could checkin. we were due at a formal dinner we were in charge of at 7 and had a 2 month old baby with us.In the lobby the other refugees were a reunion of a Baylor University sorority and baseball team there to play Baylor.Im talking at least 40 women and 40 baseball players and their staff just standing because there was no place to sit and fuming as we were too.We waited over an hour and nothing changed.We finally changed in the car like hobos and fed and changed the poor infant on the floor.Shame on this hotel for its obvious overbooking and lack of preplanning for such a busy time.Obviously we will never spend our money here again and do not recommend anyone else does either.Followup:we got the text our room was ready at 7:45 pm when we were in the middle of the event we were there for and had to handle chaotically thanks to Hilton Waco.…
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 2 weeks ago
We want to thank you for your recent stay and for taking the time to post your review. We apologize for the difficulties you experienced while you were our guest. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured we will take appropriate action to prevent such issues going forward. We hope you will give us a second chance to deliver the outstanding service you should always expect from our team. Justin Edwards, General Manager
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Hotel's Favorite
Lovely stay in corner king room with view of Brazos River. Pool was great, lots of breeze and shade so we weren’t cooking in the hot summer temps. Breakfast was expensive and the only time the restaurant was open due to COVID but plenty of other places to eat within walking distance.
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Date of stay: August 2021
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Response from General Manager, Guest Services / Front Office at Hilton Waco
Responded Aug 13, 2021
Laurie, thank you for reviewing Hilton Waco. It is lovely to read you enjoyed our relaxing property, including the pool and the amazing views from your room. Also, we are glad you appreciated having several restaurant options within walking distance. However, we regret the breakfast offered not meeting your expectations. We hope to see you soon on your next visit. Justin Edwards General Manager
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It is a good hotel, has the best accessibility, the rooms are clean and we rested really good on the bed. Thank you for your service. I recommend the service and the rooms, the employments worked really hard.
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Date of stay: April 2022
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 4 weeks ago
Diana, thank you for the feedback and especially for your praise of the Hilton Serenity bed and linens. We are happy you had a restful night's sleep and awakened refreshed and ready to explore the many attractions of our city. Our main goal is to provide clean, comfortable accommodations and friendly service to every guest, and we thank you again for letting us know we exceeded your expectations. We appreciate you letting others know how much you enjoyed your visit with us at Hilton Waco, and we look forward to your return. Justin Edwards General Manager
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I have been a regular at the Hilton Waco for the past 4 years. I thought it was time I shared why this is my Hotel of choice in Waco. I am a Diamond Honors member and the benefits of that program at this hotel are a big factor in my loyalty. The rooms are nice and clean and provide most all that I need. ( I do wish they would add microwave ovens.) I prefer to stay on the 11th floor even though the lounge is no longer open. I think it is quieter on the top floor and I prefer a glass shower door to the shower curtain option which is the norm on every other floor. I have been staying at the hotel long enough that I often find I am assigned a room on that floor without asking and I appreciate that consideration. I like the fact that they never fail to give me a voucher for breakfast and the breakfast fare is first rate (I highly recommend that omelets). Most of all I like the staff and the fact that they go the extra step to make sure I know they appreciate my business. The location of the hotel makes food options easy as there are a number of good restaurants right across the street. I also like the convenience of using the HH app to keep track of my stays and check in and out of my room.…
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Date of stay: March 2022Trip type: Traveled
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Room Tip: Sign up for HH program
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Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Mar 30, 2022
Baylor, thank you for being a valued Hilton Honor Diamond level member and for making Hilton Waco your home away from home. It is great to know that you thoroughly enjoyed our excellent breakfast, well-appointed accommodations, and convenient location. We also thank you for recognizing our staff as we endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. Thank you for choosing to stay with us, and we look forward to hosting you again. Justin Edwards General Manager
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With this being the premier Conference Center in Waco, I was expecting more from the Hilton brand. The rooms for lower brand Hilton properties are more modern and up to date. TOTALLY DISAPPOINTED WITH OUR STAY!
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Date of stay: March 2022
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Mar 24, 2022
We appreciate your loyalty and thank you for your feedback. We apologize for failing to deliver the service you have come to expect from our brand and assure you steps will be taken to correct the issues you mentioned. Thank you for sharing your concerns with us. We understand your frustration and appreciate your patience. Thank you again; we hope you will come back to see how we have improved. Justin Edwards General Manager
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This Hilton is in a nice location next to the Brazos River in downtown Waco. We have stayed there for many years once a year and it has always been clean, safe feeling, etc. This is a business trip but some of us only see each other once a year on this trip, so we stay on the executive floor with a lounge for socializing with those we only see here. One pays extra for the executive floor. Upon making our reservation, we were not informed the lounge was closed, so we only are told of this at check - in. So all of us paid extra for an amenity which was permanently closed - definitely should have been told this when making the reservation (did so directly with the property). We were not informed of the change nor offered a room at the regular rate. The hotel had always been a nice place to stay, but this really was a big oversight, and not offered an adjustment for something we had paid extra for for years. For those of you not affected by this, it is a very nice place to stay.…
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Date of stay: March 2022Trip type: Traveled
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Mar 14, 2022
Thank you for taking the time to review your recent stay at Hilton Waco. We are delighted to read you enjoy your stay every time your business brings you to our area. However, we are sorry regarding the lounge services on this visit and how much this affected your time with us. We would like to share that this information is listed on our website and regret that this was not communicated to you at the time of your reservations. We will share your concerns appropriately and are very grateful for your patience. We look forward to having you visit with us again and providing you with an exceptional visit you are familiar with. Justin Edwards General Manager
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This hotel is awful. The staff couldn't care about their guests any less. The rooms are super noisy. The hot water barely works in the morning. The breakfast food is absolutely gross. The only thing good about this hotel is that they had a free charger for my Tesla...but I definitely wont stay at this dump again.
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Date of stay: March 2022Trip type: Traveled
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Mar 9, 2022
Thank you for providing feedback regarding your recent stay with us. We are happy that the charging point for your Tesla was convenient. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comments will be shared with our leadership and used as an opportunity to improve our guest experience. On a positive note, we hope you will reconsider and stay with us again the next time you are in the area. Justin Edwards General Manager
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We were in town for Grand Lodge. Everyone was helpful. The young front desk help was especially helpful getting my boots to the shoe shine man because I left for the day before he arrived. Breakfast was good and the room was clean.
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Date of stay: January 2022Trip type: Traveled
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Jan 24, 2022
Thank you for the wonderful review about our complimentary breakfast while you were in town for the Grand Lodge, most especially the kind comments about our friendly and helpful front desk staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations. We will be sure to pass along your compliments to all our associates. It was a pleasure to host you, and we look forward to welcoming you back to Hilton Waco whenever you are in the area. Justin Edwards General Manager
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This hotel is very convenient to the Waco Convention Center, with good prices and everything we need. The staff members did a great job carrying on through the Covid crisis. I look forward to returning next year.
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Date of stay: January 2022
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Jan 13, 2022
Thank you for sharing your feedback with fellow travelers. We are delighted to know our location and connection to the Waco Convention Center by a covered walkway was perfect for your accommodation needs while attending your conference. We appreciate you pointing out the highlights of your stay at Hilton Waco, and we also appreciate you mentioning the excellent job done by our courteous associates. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more. Justin Edwards General Manager
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Everything was clean and staff was amazing , within walking distance to many places we wanted to see, Magnolia, Dr Pepper Museum, river, we walked everywhere we went, staff was very helpful with directions
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Date of stay: December 2021
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Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Dec 31, 2021
Thank you for being our guest at Hilton Waco. We are happy our location was convenient to what you wanted to do on this visit. We are also delighted you liked our well-kept property and courteous associates. Thank you for choosing to stay with us, we hope to have the opportunity to host you again during a future visit. Justin Edwards General Manager
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PRICE RANGE
$181 - $289 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waco hotel waco, hilton hotel waco, waco hilton hotel
LOCATION
United StatesTexasWaco
NUMBER OF ROOMS
195
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Claim Your Listing Frequently Asked Questions about Hilton Waco
Which popular attractions are close to Hilton Waco?
Nearby attractions include Spice Village (0.1 miles), Waco Suspension Bridge (0.1 miles), and Design House Jewelry Studio (0.3 miles).
What are some of the property amenities at Hilton Waco?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Waco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Waco?
Conveniently located restaurants include Ninfa's Mexican Restaurant, Cricket's Grill & Draft House, and Schmaltz's Sandwich Shop.
Are there opportunities to exercise at Hilton Waco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Waco have airport transportation?
Yes, Hilton Waco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Waco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Waco?
Many travelers enjoy visiting The Cottonland Castle (2.5 miles) and Restored 1929 Gulf Gas Station (1.1 miles).
Does Hilton Waco have any great views?
Yes, guests often enjoy the river view available here.