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Room & Suite (67)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
- Regularly sanitized high-traffic areas
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Waco
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 37 hotels in Waco
Location
Cleanliness
Service
Value
Travelers' Choice
Unwind in the heart of Texas at the newly renovated, Hilton Waco hotel. Situated in the heart of downtown, on the banks of Brazos River, this Waco hotel is close to a range of attractions including Warehouse Entertainment District and Baylor University. Relax in a spacious guest room or choose an Executive Room and enjoy access to the Concierge Lounge boasting spectacular Brazos River views, continental breakfast, and evening hors d’oeuvres.
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Room & Suite (67)67
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Baggage storage
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English
Location
Full view
86Good for walkers
Grade: 86 out of 100
29Restaurantswithin 0.3 miles
6Attractionswithin 0.3 miles
Contact
113 S University Parks Dr, Waco, TX 76701-2241
Getting there
Rental CarsSee rental cars from $30/day
1,103Reviews10Q+A100Room tips
Reviews
Traveler rating
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- 158
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- 53
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Popular mentions
Traveled 10 hrs to dj and do makeup for a wedding. The brides family put the hotel on their card as part of payment. He made the mother of the bride travel to the hotel to come check us in although the card was already on file. As if the mother of the bride didn’t have enough to do the day before a wedding.
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Date of stay: December 2020Trip type: Traveled on business
Helpful
Response from G M, Agency / Consultant at Hilton Waco
Responded Dec 11, 2020
Thank you for writing a review. We apologize for the disappointing experience you had at the time of check-in. We will discuss your comments with our front desk team and see what went wrong and take the necessary steps o improve moving forward. We value you as our guest and hope you will give us another opportunity and stay with us again. Justin Edwards General Manager
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Hotel's Favorite
We always bring an air mattress with us when we travel because the beds in most hotels hurt our back. We didn't even get the air mattress out the bed was so comfortable. When we were checking in Alvin asked if we were there for any particular reason and when I said it was my birthday he gave us a room with a lovely view and several food recommendations. Everyone we spoke to at the hotel was very friendly. This was one of the best hotel experiences in the last few years.
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Date of stay: March 2020
Location
Service
Sleep Quality
Helpful
Response from 00gc, General Manager at Hilton Waco
Responded Mar 14, 2020
Thank you for choosing Hilton Waco and for celebrating your birthday with us. We are delighted to read you enjoyed the beautiful views from our well-appointed accommodations and that you were pleased with our courteous services. It will be our pleasure to share your kind compliments with Alvin and the rest of our team. Thank you once more for appreciating our efforts, and we look forward to welcoming you back soon. Justin Edwards General Manager
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We spent 2 night at this hotel - We could not have made it another night. The beds felt fine upon arrival, but after 2 nights, we were sore and stiff from these beds... Lumpy? and uncomfortable by morning. We were up on the 7th floor and the Street noise was constant until well after midnight. If you going to stay here, bring your earplugs. We will stay elsewhere when back in Waco on our next trip. The rooms were clean and the Staff was very nice and professional. The Hotel is within Walking distance of the Old Dr. Pepper Bottling complex that has been converted to many restaurants of many choices.
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Date of stay: September 2020
Value
Cleanliness
Service
Room Tip: Book a room as high as you can and on the West side of the building to possibly have a quieter...
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Helpful
Response from G M, Agency / Consultant at Hilton Waco
Responded Sep 14, 2020
Thank you for the review. We want our guests to have a comfortable stay and get a restful night’s sleep, so we are sorry that you found the beds uncomfortable and the issues you encountered due to street noise. Our front desk is available to help, and we wish we had the opportunity to address this issue as we would have been happy to take care of you better. We continually work to improve our accommodations, and we appreciate you sharing your comments. On a positive note, we are happy to read you liked our helpful staff as well as the convenient location. We hope you will give us a chance to welcome you back to experience our hotel the way it should have been on this visit, and we look forward to seeing you again soon. Justin Edwards General Manager
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+1
Don’t stay here if you are expecting a clean, new, and 4 star class hotel - IT IS NOT. This is an older run down hotel. Rust everywhere, bathrooms and A/C. Musty old humid smell, mold on ventilation in bathrooms. Next time in Waco, I’m finding a cleaner place.
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Date of stay: September 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from G M, Agency / Consultant at Hilton Waco
Responded Sep 8, 2020
Thank you for choosing our hotel for your recent visit. We are very sorry you were disappointed with the quality and condition of our accommodations. We regret the inconvenience caused and apologize for your less than satisfactory stay with us. Your feedback is important to us, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We hope you will consider staying with us on your next visit to our area. Justin Edwards General Manager
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This was not my first visit to this Hilton; however, it will be my last. I picked this hotel as I wanted a full service hotel. Other Hilton brands now serving food, but not the full service hotel. As a diamond member I recieved no perks. My belief is people stay loyal to the brand because the way a brand/business makes them feel. With that said, not feeling the appreciation. My next two visits scheduled, I think I'll try to Homewood Suites. My stay was not all bad, the staff is nice and helpful and the location is great.
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Date of stay: August 2020Trip type: Traveled with family
Helpful
Response from Heather Cardone, Agency / Consultant at Hilton Waco
Responded Aug 22, 2020
Thank you for being a loyal Hilton Honors Diamond member and for taking time to evaluate your stay. We regret your disappointment with some of our amenities not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We look forward to providing our full services again once it is safe for our guests. On a positive note, we are happy you liked our location and the service you received from our staff. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Justin Edwards General Manager
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PRICE RANGE
$164 - $405 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waco hotel waco, hilton hotel waco, waco hilton hotel
LOCATION
United StatesTexasWaco
NUMBER OF ROOMS
195
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Claim Your Listing Frequently Asked Questions about Hilton Waco
Which popular attractions are close to Hilton Waco?
Nearby attractions include Waco Suspension Bridge (0.1 miles), Spice Village (0.1 miles), and Design House Jewelry Studio (0.3 miles).
What are some of the property amenities at Hilton Waco?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Waco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Waco?
Conveniently located restaurants include Cricket's Grill & Draft House, Ninfa's Mexican Restaurant, and Schmaltz's Sandwich Shop.
Are there opportunities to exercise at Hilton Waco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Waco have an airport shuttle?
Yes, Hilton Waco offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Waco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Waco?
Many travelers enjoy visiting The Cottonland Castle (2.5 miles) and Restored 1929 Gulf Gas Station (1.1 miles).
Does Hilton Waco have any great views?
Yes, guests often enjoy the river view available here.