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About
#10 of 41 hotels in Waco
Location
4.6
Cleanliness
4.3
Service
4.3
Value
4.0
Daily Mandatory Charge will be added to the room rate and includes the Waco Tourism PID Fee and Texas Recovery Fee. This Hilton Hotel is situated on the banks of the Brazos River in the heart of Texas. Unwind at this Waco hotel close to a range of great attractions including Magnolia Market at the Silos and Baylor University. Relax in a spacious king or double bed guest room or choose an executive room and enjoy exclusive access to premium Brazos River views as well as continental breakfast and special in-room amenities. Connected to the Waco Convention Center via a covered walkway - this hotel in downtown Waco offers over ten thousand square feet of versatile meeting space for up to 200 guests. Host briefings in our boardroom and the grandest of Waco celebrations in the flexible ballroom. Hold a special event in one of two stunning outdoor venues and admire lush gardens featuring fountains with pebble brooks and wooden gazebos.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children's television networks
Free airport transportation
Electric vehicle charging station
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Wine / champagne
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Cable / satellite TV
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / closet
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Family
Languages Spoken
English, Spanish
Location
87Good for walkers
Grade: 87 out of 100
27Restaurantswithin 0.3 miles
7Attractionswithin 0.3 miles
Contact
113 South University Parks Drive, Waco, TX 76701-2241
Getting there
Rental CarsSee rental cars from $71/day
1184Reviews11Q+A100Room tips
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My husband and I just returned from a 3-night stay at the Hilton in Waco. The location was perfect. It is right beside the Brazos River trail and suspension bridge. Numerous restaurants across the street and walking distance to the Silos. Rooms are dated but clean. All of the positives didn't make up for how the staff treated us at breakfast. We were greeted by the breakfast hostess and told we had a complimentary breakfast, and we could help ourselves. We got in line for the breakfast buffet and hostess immediately pulled us out of line and said that was not the complimentary breakfast that we were eligible for. She took us to a different area and said we could only eat the items on the table in front of us. There were small boxes of cereal and yogurt cups along with small cartoons of milk for the cereal. Those were the only items on the table. She spoke to us in a very demeaning tone. She then told us if we wanted any hot items, she would be happy to bill our room $18 per person. My husband picked up a box of cereal and asked her for a bowl for his cereal and she told him that they do not supply bowls for the cereal that the carton is to be used as the bowl. We left and had an excellent breakfast a crossed the street. We did not return to the restaurant or bar during our stay. My husband was humiliated by the hostess in front of the other hotel guests. Needless to say we will never return. …
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Verify what is included in the complimentary breakfast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 3 days ago
Dear Carolyn140, First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback will certainly be reviewed. We appreciate your patience and hope you both will change your mind and give us another chance to regain your trust. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
Lovely stay in corner king room with view of Brazos River. Pool was great, lots of breeze and shade so we weren’t cooking in the hot summer temps. Breakfast was expensive and the only time the restaurant was open due to COVID but plenty of other places to eat within walking distance.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from General Manager, Guest Services / Front Office at Hilton Waco
Responded Aug 13, 2021
Laurie, thank you for reviewing Hilton Waco. It is lovely to read you enjoyed our relaxing property, including the pool and the amazing views from your room. Also, we are glad you appreciated having several restaurant options within walking distance. However, we regret the breakfast offered not meeting your expectations. We hope to see you soon on your next visit. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
To me, expensive but so very convenient. I will stay again because of the convenience—not the kinda funky issues with my room like the toilet that didn’t really flush all that well or the bathroom sink that took several minutes to drain. Not the towel rack pulling out of the wall or even the hot water knob that was wiggling loose. Nope, it is the convenience combined with how generally clean and safe it felt. Bonus, never encountered any weird smells or excessive noise and staff was very professional and kind to me.
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Date of stay: March 2023Trip type: Traveled on business
Room Tip: Book early, fills up fast.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 1 week ago
Dear Navigator25361812243, We appreciate you choosing our hotel and sharing your feedback. It is nice knowing you had a pleasant stay, with the exception of a few issues you had with your guestroom. We will share your feedback appropriately, and we are grateful for your understanding. It was our pleasure having you as our guest, and we hope we will see you here again. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room was very nice with a great bed. Quiet during the night but workers on another floor doing remodeling started banging hammers and running power tools about 830am on a morning I had planned to sleep in for awhile. Plenty of parking and easy to find just off of I-35.
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Date of stay: March 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 1 week ago
Dear vaughanm1976, Thank you for taking the time to share that your stay at Hilton Waco on the banks of the Brazos River was pleasant overall. That said, we regret the issues you faced due to the ongoing remodel and the inconvenience this caused. We will share your feedback appropriately, and we are grateful for your understanding. We appreciate your fantastic feedback and look forward to having you as our guest again. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Waco has not been updated any in the past 10 years. It is an older property with basic, older furnishings. Rooms are average size and bathrooms are extremely tiny. The shower was warm but not hot. Check in was very slow with only one person working the desk at peak check in time (Saturday afternoon). The property is in a good location for a walk to shops and cafes.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 4 weeks ago
Dear hellogoodbye_7, Thank you for being our guest and for the feedback. While we are glad you liked our ideal location, we regret not meeting your expectations with the size of the assigned room. In the future, please know our front desk is always available to make you as comfortable as possible. We have also taken note of your additional comments regarding the updating and have shared them appropriately as we are continually striving for ways to improve. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
All in all decent visit, would stay again. The lobby is absolutely beautiful and updated, the guest rooms however…EXTREMELY dated and in need of major renovation. I did not have any issues with my room but several of my employees complained of mold and ants. So many ants to the point my employee had to get a new room. My other issue…the restaurant food was actually pretty decent BUT the service was the absolute WORST! One young lady (server) stayed on a personal video call the entire time our party was in the dining room and she was bringing out food (which we waited over an hour for). Instead of having the awareness to leave her phone down in the corner, she was more concerned about keeping her personal video call connected. Super unprofessional. Additionally, both nights our group dined in, we had to ask for several items over and over, and specific dietary requests were ignored. I have a colleague who does not eat pork, yet the dish still came out and she was told after the fact the dishes are premade and the pork couldn’t be removed. Unacceptable. All in all…not a horrible stay, but next time I’m in town, it will not necessarily be my first choice.…
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 4 weeks ago
Dear TxDiva719, Thank you for reviewing your recent stay. While we are glad your overall time with us was pleasant, please accept our apologies for the service issues you encountered while here. We have shared your comments with the appropriate team to ensure this is not repeated. We have also taken note of your additional comments regarding the updating of our accommodations and have shared them appropriately as we are continually striving for ways to improve. We appreciate your patience and hope you will give us another opportunity to provide you with a seamless stay. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was fine and I have stayed here before. I was upgraded to a large corner Room. While the room comfortable it could be cleaner and is really dated and needs a renovation BADLY. It looks old and tired. I’m surprised that Hilton allows this. Front Desk staff could be a lot more helpful and pleasant.
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Date of stay: February 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded 5 weeks ago
Dear 139jimw, Thank you for returning to our hotel and sharing your valuable feedback. While we appreciate knowing your overall stay was satisfactory and that you found your room comfortable, we apologize for not meeting all of your expectations. There are processes in place to make sure every room is cleaned to the highest standard, and we will work harder to adhere to our procedures. In addition, we will share your notes with the appropriate individuals for future modernization plans for our hotel. Furthermore, please accept our apologies for any issues you experienced at our front desk. We know a first impression is important, and your comments will be shared with our team to better serve our guests in the future. We thank you for staying with us and encourage you to come back again for a warmer welcome and a more desirable stay! Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very nice Hilton hotel. It’s a good value for the money my room was clean and everything was in good condition and worked perfectly. Lots of toiletries. Food was good in the restaurant and catering. Nice meeting rooms I would recommend this hotel for meetings. It’s right on the river and even side rooms. All have a view of the river. Corner Rooms are really nice.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Jan 27, 2023
Dear 418bobh, We are pleased to know how much you enjoyed your stay at Hilton Waco and especially the beautiful views of the Indian Hills Park and the Brazos River in the Brazos Grille while dining. We are also glad you were pleased with our clean, comfortable accommodations. Thank you for recommending us to the future guest, and we look forward to welcoming you back for another great stay very soon. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
STEVEN M wrote a review Jan 2023
I had booked a on night stay for 12/22 at the Hilton Waco, using some reward points that I had to book an approx $125 room. Due to an unexpected gas leak issue, the hotel was closed to guests on that day (and the next day as well). I had to go to another hotel (and pay there). I understand issues that come up that the hotel cannot control, but they should have been able to control taking payments for rooms that they could not provide. I have made numerous calls to the hotel to resolve this - they have been less than helpful to re-imburse the travel service so that I can get my points refunded. It has been 3 weeks and I suspect that Hilton will just keep these funds - for providing nothing. It is inexcusable for a large hotel chain to react to this issue like a government run operation.…
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Date of stay: December 2022Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Jan 12, 2023
Dear G8982TGstevenm, Thank you for your feedback. We are so sorry for not being able to accommodate you and for the delay you are experiencing in getting your refund. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were in Waco for a high school basketball tournament and Hilton was the host hotel. The staff was friendly and professional and very helpful. The property was beautifully maintained and the hotel was exceptionally clean and comfortable. The location was perfect!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Guest Service Manager, Guest Services / Front Office at Hilton Waco
Responded Jan 6, 2023
Dear grammy1436, We are glad your high school basketball tournament brought you to Hilton Waco. Thank you for mentioning you liked our beautiful hotel and that our devoted associates took great care of you. We will certainly share your compliments with them. It was a pleasure hosting you and we look forward to welcoming you again soon. Justin Edwards General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$161 - $245 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton waco hotel waco, hilton hotel waco, waco hilton hotel
LOCATION
United StatesTexasWaco
NUMBER OF ROOMS
195
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Claim Your ListingHILTON WACO $124 ($̶1̶7̶1̶) - Updated 2023 Prices & Hotel Reviews - TX
Frequently Asked Questions about Hilton Waco
Which popular attractions are close to Hilton Waco?
Nearby attractions include Spice Village (0.1 miles), Waco Suspension Bridge (0.1 miles), and Design House Jewelry Studio (0.3 miles).
What are some of the property amenities at Hilton Waco?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hilton Waco?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hilton Waco?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
What are some restaurants close to Hilton Waco?
Conveniently located restaurants include Ninfa's Mexican Restaurant, Cricket's Grill & Draft House, and Schmaltz's Sandwich Shop.
Are there opportunities to exercise at Hilton Waco?
Yes, guests have access to a pool and a fitness center during their stay.
Does Hilton Waco have airport transportation?
Yes, Hilton Waco offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Waco?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Waco offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Waco?
The staff speaks multiple languages, including English and Spanish.