Needing accommodations for 3 months, the manager gave me a rate of $65 per night. I stayed for two weeks, checked out for two days to see my brother in MO with terminal cancer. Drove 15 hours back to hotel and Dillon, at the front desk, refused to honor the $65 rate but insisted on $77 even though there was a note by my reservation with the $65 rate. I stayed at another hotel that night and spoke with the Manager, Mr. Fisher, the next day. He honored the $65 rate. Then I went back to MO for my brothers funeral. I called to make a reservation on July 29 for July 30 and Dillion answered the call. I was astounded when I saw $77 on the reservation E Mail receipt. I spoke with Mr. Fisher two days later and he offered the rate again. But, as I explained to him, I can maybe accept the first lack of front desk competence but I believe the second time was intentional. In 20 years of traveling with company with world wide locations, I have never experienced this attitude at any hotel. And, by the way, Dillon is still employed at the Hampton. The hotel itself was old and outdated with sporadic room service. All other front desk service workers were cordial and helpful. Internet was problematic.…
As a Hilton Diamond member, I spend a lot of time traveling. I really wanted to give this property at least give a 4 star as the staff members were awesome. But the material condition falls below of what I expect and used to. Awesome staff. Both night and morning crews were superb. Quick check in, flawless checkout, outstanding attitude, and customer interaction skills. Breakfast staff (only saw one) was also equally capable. Offerings never ran out. Great customer interaction skill also. Room. It did not feel the same as the other Hampton Inns stayed in. I was just at the Portland property and it was a night and day difference, Some of the furnishings were showing its age. The carpet seemed a little old. No USB power plugs. Corners and edges of the room looked dusty. Bathroom. The shower head was almost immovable. It was also a rather low quality plastic finish. There was no bathroom rubber mat to prevent accidental slips (maybe it is not required in Texas?). The porcelain sink basin, seemed like it was painted over and the paint was peeling off. Other items. As Diamond member, the arrival gift selection was out of stock. The elevator only had 1 control panel. Maybe it is just an older property. I'm just used to having controls on the left and right side. Overall, I will probably not return. I never thought I will say this on a Hilton property. The crew was fantastic. But they can only do so much if management is faltering.…
I love this chain. I do not like nor will I ever use this facility again. The checkin staff was disinterested and provided no followup. The checkout staff was ok but provided no followup. The internet did not function. The tv only had half of its published channels. The otheres wojld just flicker in and off.
Arrived late and wasn’t greeted overly well, no biggie though. From the elevator ride up to walking in the room, it’s apparent this place needs a deep cleaning. Check out the elevator threshold on your way up...yuck. Rooms have fresh paint, but feel musty. I don’t trust the cleanliness here. Otherwise, fairly standard Hampton inn.
Hotel managers need to give housekeeping more time for each room. The room was fine, linens were fantastic, and carpet well vacuumed, but the bathroom needed some scrubbing. The baseboards and door frame were dirty. The tub was extremely slippery with no bath mat or decals. Not sure why the bathroom floor was so slanted. The tile also needs attention as grout is missing between many tiles. The breakfast was very nice. We particularly liked the mini waffles, allowing us to split a waffle more easily. The real star of the buffet is the smoothies! The rest of the offerings were the standard breakfast buffet.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing