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Super 8 Universal City

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Super 8 Universal City
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286 Reviews from our TripAdvisor Community

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Showing 277: English reviews
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Reviewed yesterday NEWvia mobile

Horrible horrible horrible!! To start off the hotel is clearly home to quite a few sketchy characters, upon arrival the room seemed descent, once night hit it was a whole different story. The side of the room had a fairly large hole in the wall where roaches came out of, and I don't mean like the tiny roaches that happen...

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Helpful?
Thank Adrianna S
Gibsonburg, Ohio
Reviewed 2 days ago NEW

I had to fly down to San Antonio for a family emergency. The one important factor was internet to keep track expenses and to book a flight back home. As I spent most of my stay at the medical college hospital when I returned to the room I had no WiFi until my last night there which still was a...

Review collected in partnership with Super 8
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Thank U7520ELpaule
Gore, Oklahoma
Reviewed 2 days ago NEW

Review collected in partnership with Super 8
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Thank B5244JVpamelaw
Odessa tx
Reviewed 1 week ago NEW

I've stayed her previously and it was nice. Now it's nasty. Bathroom light burnt out on me while I was getting ready and the towel rack was hanging off. Super dusty and the sheets were wrinkled and the pillows were dingy. I had to get them to change my sheets cause there were crumbs in my sheets. Not clean

Review collected in partnership with Super 8
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Helpful?
Thank 164whitneyt
Management response:

Thank you for taking the time to write a review of our hotel. I'm sorry to see you received service that was less than satisfactory during your stay. I have taken note of your comments regarding the stay and your experience with the room you received. These will be passed on to the right departments for review. Again many thanks...

Springdale, Arkansas
Reviewed 1 week ago

We wanted a cheap place to stay knew not to expect much for the price. This hotel is dated and has exterior access. I would spend $10-20 more and find another place.

Review collected in partnership with Super 8
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Helpful?
Thank Swinford M
Management response:

Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. Your feedback is great importance to us, Again thank you for staying with us.

Huntsville
Reviewed 1 week ago

Review collected in partnership with Super 8
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Thank 808jsl022
Management response:

Oklahoma City, Oklahoma
Reviewed 1 week ago

Review collected in partnership with Super 8
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Thank sanil p
Management response:

Odessa, Texas
Reviewed 1 week ago

Each time we stay it gets a little worse this time we seen several roaches in our room an it could have been a little cleaner the sheets look like they weren't changed an the pillows had big stains it use to be decent but I don't know what's happening

Review collected in partnership with Super 8
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Helpful?
Thank 303nechellea
Management response:

Thank you for your comments, and we will address your comments with our housekeeping staff. We apologize that your room was not properly cleaned by staff, this is not up to our standards. We hope that when you visit the area that you will give our hotel another try.

Walldorf, Germany
Reviewed 2 weeks ago

Rooms were marked non smoking but tenants below smoked in the bathroom as a result my daughter became very ill. Too loud too much partying if I hadn't prepaid I would have checked out early. The housekeepers were very polite and kept the room clean. The breakfast area was dirty.

Review collected in partnership with Super 8
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Helpful?
Thank Irene T
Management response:

We're happy that you chose to stay with us, We're sorry about the smoke smell in a guest room and a room which is a non-smoking room we will rectify the situation, thank you for alerting us. We do hope that you will join us again the next time you are in the area and give us the chance to...

San Antonio, Texas
Reviewed 3 weeks ago

Review collected in partnership with Super 8
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Helpful?
Thank Saxxon01
Management response:

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Pool
About the property
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry

Additional Information about Super 8 Universal City

Address: 200 Palisades Dr, Universal City, TX 78148-3151
Location: United States > Texas > Universal City
Price Range: $46 - $146 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Super 8 Universal City 2*
Number of rooms: 120
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Also Known As:
Super Eight Universal City
Universal City Super 8
Universal City Super Eight
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Questions & Answers

Questions? Get answers from Super 8 Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“middle of the sting of rooms is best”
 of 5 bubbles RSullivent, Oct 14, 2015 | Read review
“I always choose Buiding 7, Queen Non Smoking. This time did ground floor was good.”
 of 5 bubbles C3099FBmichaelc, Oct 11, 2015 | Read review
“ask for building 300 or 400 if you don't want to walk a mile (or drive) to breakfast!”
 of 5 bubbles Zhgma, May 25, 2015 | Read review
“Ground floor or closer to office is better (low room numbers, I think)”
 of 5 bubbles 298barrettd, Feb 23, 2015 | Read review
“Check you room before you pay, so you can't complain later. Don't plan on using the Wi-Fi unless you stay at or very near the front desk”
 of 5 bubbles flowp, Sep 1, 2014 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question