Hospitality House
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About
4.5
#1 of 1 special hotel in TylerLocation
4.8
Cleanliness
4.4
Service
4.4
Value
4.5
Hospitality House is no longer a hotel. There is a 30-day minimum stay and long-term leases are available.
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HOTEL STYLE
Family
Location
528 S Saunders Ave, Tyler, TX 75702-8347
Getting there
25 Restaurants
within 0.75 miles
104Reviews4Q+A22Room tips
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Detailed Reviews
I came to Tyler the night before to repairs roofs at Broadstone Apartments in the morning. I asked Siri to find a hotel and Hospitality House came up. I called and while talking with Marggi, I told Barry to turn around we are staying there. I booked the room over the phone site unseen. When we checked in I told Marggi we had 2 ladders which we would take to the room. She offered the pool house and we accepted. They were locked and secured all still before we reached the room. The room was a small apartment complete with kitchen, dishes and silverware and a fridge. There were 2 bedrooms with an extra fold out bed. We went down and said we were going to X'LN Poolhall for a while and was the little italian resaurant good. We went to both to unwind and then came back. We stayed in #41 which had the nightly entertainment of watching the helicopter land on the roof next door along with the tv. We checked out at 8 am. Marggi you did good and I would recommend anyone to stay here. Next time I come, the first two drinks are on me.
Thanks Marggi,
Steve Magyar
Thanks Marggi,
Steve Magyar
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Date of stay: November 2020Trip type: Traveled on business
Location
Service
Sleep Quality
Room Tip:Â If you can not sleep choose a room on the hospital side.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, Guest Services / Front Office at Hospitality House
Responded Jan 13, 2021
Dear Steve, thank you very much for the nice review. We are glad you enjoyed your stay here in Tyler. We take our name, HOSPITALITY very seriously, we do our best to make sure your stay is comfortable and relaxing.... We locked your ladders up to give you peace of mind. Thanks for choosing HOSPITALITY HOUSE!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Most comfortable place to stay while my brother was having surgery! Only 3 minutes from the hospital. Kitchen complete with dishes, pots and pans, silverware, full size refrigerator, coffee pot. Clean shower, dinning room and living room combined and separate bedroom and a toll up bed was so handy! Wifi and TV and the neighboring rooms were so quiet! The washer and dryer made it super easy to clean clothes. A must see and stay to believe the awesome convenience.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, General Manager at Hospitality House
Responded Aug 3, 2021
Dear 772JudyL, Thank you so much for taking the time to write us a review. We are very happy to hear that you are highly satisfied with your experience with us. We continue to update our apartments with fresh paint and new flooring and eventually new furniture. We look forward to continuing our service for families who have loved ones in the hospital.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I was very impressed with the management team. The rooms were neat and clean, very well equipped, excellent heating during a VERY catastrophic week of the worst weather in Texas in a long time. The managers, Marggi and Lonnie, were very accommodating when I needed to keep extending our stay while my husband was in the hospital. I will be using the Hospitality House in the future, if there is room for us. One issue I had, small in comparison to the excellent service, I missed communicating with Marggi/Lonnie on one day during a particularly difficult day for my husband. I was under a lot of stress and forgot to call them to let them know I did not need my room anymore. I was charged for that night. Not a real big deal, but perhaps, in certain situations, a reminder to the tenant, by text, would be possible to alert the need to extend or turn in keys to avoid extra charges. The price is so reasonable that I am not unhappy, just surprised. Just a thought, going forward.
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Date of stay: February 2021
Rooms
Cleanliness
Service
Room Tip:Â Close to an outside door, lower floor worked for me.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, Guest Services / Front Office at Hospitality House
Responded Apr 5, 2021
Thank you for taking the time to write us a review. I am so sorry for the misunderstanding. I don't recognize you by your email address, or I would look into this. I am, however, taking your idea seriously, and will post a note on the back of the hotel apartment doors stating the need to turn the keys into the front desk on departure, before check out time, to prevent extra charges. Thank you for the great tip! Sincerely, Marggi and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AMAZING!!!! the house keepers are so sweet and genuinely take the time to make sure you are 100% satisfied. The receptionist was very helpful and reasoning. It’s so quite , and clean.. I’ll defiantly be back to stay again.
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Review collected in partnership with this hotel
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarggiW, Manager at Hospitality House
Responded Mar 5, 2020
Thank you Ms Railey for the nice FIVE STAR review. We are glad we were here for you when you needed us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is old, but they are doing a good job renovating. The room was very clean, the bed was comfortable, and it was great to have a little kitchenette. The hotel is very convenient to the hospitals and medical clinics, within easy walking distance. The room was well worth what we paid just for one night and we will be visiting again in the near future.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, General Manager at Hospitality House
Responded Nov 15, 2021
Thank you so much for taking the time out of your busy schedule to write a review. Our renovating is almost finished!! We have just the hallways left to paint and replace the carpet. Most of our Apartments have fresh paint and new flooring, and all will have new beds!! We have added 5 more Queen size bed options and 2 bunk rooms that will sleep up to 5 adults. All of this and we still have very competitive rates! We are looking forward to serving you again. Thanks again and stay safe!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had to stay at Hospitality House due to an unexpected family emergency. This is within walking distance from the UT Health Hospital in Tyler, Texas. The staff was super kind, and helpful. Great experience!
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I actually stay here frequently because of work. The rooms are clean and comfortable. They have updated some of the rooms to make it feel even more like home. Some units have mini kitchens. Even efficiencies have fridge and microwave. Its located close to two major hospitals. I can't say enough about the staff. They are so friendly and helpful. Stellar customer service. Their room rate is quite reasonable. Its a great deal!
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Review collected in partnership with this hotel
Date of stay: March 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from MarggiW, Manager at Hospitality House
Responded May 26, 2020
Thank you for the lovely review. Our goal is to make you feel comfortable and not have to pay an arm and a leg for it. (A little Hospital Humor)! We are continually updating our apartments a little at a time. We have 2 apartments left downstairs with carpet, all the rest have vinyl plank flooring. We have also added 2 Queen bedrooms to our line-up. Our rates did go up for the first time in years! Our single is still $46 a night. A double efficiency is $50 upstairs and $55 down. Our 1 bedrooms that sleep 3 people are $58 upstairs and $63 down. You can get the Queen bed for $2.00 more. All quoted prices include the tax. We are looking forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The manage was an unfriendly older woman .She didn’t have smile on her face during the whole process. It felt like I owed her. I didn’t feel well……..The room was clean , smelled fresh and I felt much better back in the room.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I moved into the area and my apt wasn't going to be ready for over a week. I was very happy I found the Hospitality House. It was clean, the efficiency bed was very comfortable, and I had a complete kitchen to be able to cook. The rates were great, and saved me a ton of money. Very safe area, across from the hospital. I only wish I had found it sooner, instead of paying for a hotel for 3 nights. Management could not have been nicer. I would highly recommend to anyone needing a place to stay for a week or more.
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Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, General Manager at Hospitality House
Responded May 31, 2021
Dear Audrey, Thank you so much taking the time to give us a review. I'm glad that you shared that you were a guest "in transition", awaiting your new home to move into; that you had no connection to the hospitals. Many people think that you have to have people in the hospital to take advantage of our wonderful hotel. We are very happy to hear that you felt safe and had everything you needed for a short or a long stay!! All the best to you in your new home!! Marggi and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I needed a place to rest my head close to the hospital where my husband has been for a week. Very close ..room was clean and smelled like new carpet ! Furniture old but I didn’t care I was comfy and happy ! I would definitely recommend and stay here again ! Front desk lady was so sweet !! Cheap and very peaceful !!
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marggi Wallace, General Manager at Hospitality House
Responded May 31, 2021
Thank you so much for your lovely review! We are in the beginning of our hotel update as I write this. We have freshly painted and put in new flooring in over 12 apartments already. New Furniture is part of our plan for the update also.... shipping times have been horrible! We can hardly wait to have it all finished. We are very happy to hear that you enjoyed your stay!! All the best to you and your husband!! Marggi and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good morning! Please take a look at our reviews, We come highly recommended and have excellent reviews. Our hotel was awarded the Certificate of Excellence by tripadvisor. We provide clean, affordable accommodations close to the hospitals, shopping and restaurants. Our pool however, has been closed.
You need to contact their office. The staff is very friendly and will tell u the availability and cost of a room.
Please call our front desk, our friendly staff will be able to help you! Thank you!
We are glad you enjoyed your stay and we appreciate you taking the time to let us know how we are doing. Thank you for choosing Hospitality House.
"Just ask for either first or second and check to see size of beds or if couch makes out to a bed."Read full review
LOCATION
United StatesTexasTyler
NUMBER OF ROOMS
1
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hospitality House
Which popular attractions are close to Hospitality House?
Nearby attractions include The Board Room - Tyler (0.4 miles), The Purple Finch (0.4 miles), and Rose City Comedy (0.7 miles).
What are some restaurants close to Hospitality House?
Conveniently located restaurants include Stanley's Famous Pit Bar-B-Q, Janie's Cakes, and The Foundry.
Is Hospitality House located near the city center?
Yes, it is 0.4 miles away from the center of Tyler.
Are there any historical sites close to Hospitality House?
Many travelers enjoy visiting The McClendon House (1.1 miles).