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Comfort Suites at So. Broadway Mall

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#16 of 38 Hotels in Tyler
Certificate of Excellence
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Comfort Suites at So. Broadway Mall
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115 Reviews from our TripAdvisor Community

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Showing 115: English reviews
Bryan, Texas
Level Contributor
68 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed August 4, 2016

We had a 3.5 hour drive to Tyler after a long day at our jobs and arrived at 8PM on a Friday night. We we walked in there was a group of young people in the lobby and the adults were at the counter checking in. We stood awkwardly off to the sign and the night hostess saw us and... More 

Helpful?
Thank 05txblue
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We are deeply sorry to hear about your recent experience at our hotel.Our staff is always ready to welcome each and every guest at all times and serve them with the best hospitality.As we try to cater each guest needs or any particular group we do run into many Scenarios where unexpected delays do happen.We also understand that... More 

Dallas, Texas
Level Contributor
91 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 3, 2016

I stayed here for work purposes. The staff was pretty friendly. The continental breakfast was very minimal. The rooms are specious. They have an indoor pool, but you have to walk out of the hotel, and into another door to get to the indoor pool. The floors are VERY thin! You can always here people on other floors walking. My... More 

Helpful?
Thank thollandam
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We Thank you for being our guest during your recent job related visit to Tyler. We appreciate the time you have taken to share your concerns regarding your experience at our hotel. I would like to Apologize on behalf of my entire staff for not being able to provide you with the Services you expected. I am also... More 

Center, Texas
Level Contributor
6 reviews
5 of 5 stars Reviewed July 31, 2016

This place was great from the time I walked thru the front doors. The staff is so friendly and nice. Kasey at the front desk made check in a breeze. Out room was very roomy and nice. The pool and hot tub are inside and they r very relaxing. The breakfast in the morning was very well presented and vey... More 

Helpful?
Thank Kandy0623
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties... More 

Port Arthur, Texas
1 review
5 of 5 stars Reviewed July 31, 2016

This place was very nice. We was tired from an day of shopping and having fun. The room was very big and nice. The staff was very friendly. Kacey the lady at the front desk was very and nice and made check in very easy. The breakfast was great food was prepared with great presentation and at a great temp.... More 

Helpful?
Thank Dale W
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We are excited to share this wonderful review... More 

1 review
5 of 5 stars Reviewed July 31, 2016 via mobile

I absolutely loved this hotel! Of all the comfort suites i have stayed in, this was the absolute best! Kc made our day EVERY DAY we stayed. The rooms are spacious .. And super clean! Breakfast is great and the location is wonderful! I will definately stay here again everytime I'm in tyler! Great job guys. Keep up the good... More 

Helpful?
Thank 80s B
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the breakfast and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Thank you again for your feedback and kind... More 

1 review
5 of 5 stars Reviewed July 28, 2016

Was needing to secure rooms for athletes coming to our football camp, the Sales Manager and front desk staff were so help. Went above and beyond the rooms trying to obtain a location for us to relax afterwards. Hope we can partner with them again next year.

Helpful?
Thank Erica B
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to share this five star experience with our management, staff, and future guests.Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We will happily share your comments with our staff and we look forward to seeing you soon! More 

Bessemer, Alabama
Level Contributor
132 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed July 3, 2016 via mobile

We stayed for one night & other than a strange smell in the room it was a nice stay. Room was really large but the bathroom was small. Nice desk area with plenty of places to plug your devices. The breakfast was lacking but they did have those fold over eggs & link sausage but it wasn't very appetizing. There... More 

Helpful?
Thank dixiehdrider
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service.... More 

Melbourne
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 26, 2016

We always stay at this hotel when we visit Tyler. It is very clean and exceedingly well run. It is clear that the management takes extra care of all details that make for an excellent hotel. The rooms are well kept and the beds are very comfortable. The staff at the front desk are always helpful and efficient. I can... More 

Helpful?
Thank rapallex
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient... More 

Dallas, Texas
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 25, 2016 via mobile

We booked this hotel for a couple of nights while visiting in Tyler. The first night the air was off from about 9PM until 230 in the morning and there was no television or internet. Uncomfortable to say the least during June and with children in our room that could not rest. We all had trouble sleeping. The next day... More 

Helpful?
Thank NaniC8
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations that you experienced a number of inconveniences regarding the working order of the appliances and electronics in your room. We will address the maintenance task right away for the benefit of our future guests, which... More 

Austin, Texas
Level Contributor
158 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed June 6, 2016 via mobile

Four of us stayed two nights. Clean and comfortable. More parking spaces would be helpful, but shortage largely due to a graduation party in one of the part rooms. Few breakfast options, but about average for inclusive breakfast with room. Other options nearby. Location convenient for our needs and to restaurants and shopping in the area. Good value.

Helpful?
Thank docwhiteaustin
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you very much for the compliment to our hotel which is clean and comfortable during your stay. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We are all looking forward to your next visit and hope it will be just as enjoyable More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 E Rieck Rd, Tyler, TX 75703-3880
Location: United States > Texas > Tyler
Price Range: $87 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Hotel Style:
#8 Family Hotel in Tyler
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