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Comfort Suites at So. Broadway Mall

#18 of 37 Hotels in Tyler
Certificate of Excellence
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Comfort Suites at So. Broadway Mall
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109 Reviews from our TripAdvisor Community

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Showing 109: English reviews
Bessemer, Alabama
Level Contributor
130 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for one night & other than a strange smell in the room it was a nice stay. Room was really large but the bathroom was small. Nice desk area with plenty of places to plug your devices. The breakfast was lacking but they did have those fold over eggs & link sausage but it wasn't very appetizing. There... More 

Helpful?
Thank dixiehdrider
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service.... More 

Melbourne
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We always stay at this hotel when we visit Tyler. It is very clean and exceedingly well run. It is clear that the management takes extra care of all details that make for an excellent hotel. The rooms are well kept and the beds are very comfortable. The staff at the front desk are always helpful and efficient. I can... More 

Helpful?
Thank rapallex
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient... More 

Dallas, Texas
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

We booked this hotel for a couple of nights while visiting in Tyler. The first night the air was off from about 9PM until 230 in the morning and there was no television or internet. Uncomfortable to say the least during June and with children in our room that could not rest. We all had trouble sleeping. The next day... More 

Helpful?
Thank NaniC8
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations that you experienced a number of inconveniences regarding the working order of the appliances and electronics in your room. We will address the maintenance task right away for the benefit of our future guests, which... More 

Austin, Texas
Level Contributor
138 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed June 6, 2016 via mobile

Four of us stayed two nights. Clean and comfortable. More parking spaces would be helpful, but shortage largely due to a graduation party in one of the part rooms. Few breakfast options, but about average for inclusive breakfast with room. Other options nearby. Location convenient for our needs and to restaurants and shopping in the area. Good value.

Helpful?
Thank docwhiteaustin
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you very much for the compliment to our hotel which is clean and comfortable during your stay. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We are all looking forward to your next visit and hope it will be just as enjoyable More 

Fredericksburg, Texas
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 17, 2016 via mobile

We stayed one night at this motel and enjoyed our stay. The carpet and flooring has recently been replaced. The furniture in the sitting area looks nice and relatively new, however, we do not use the pull out bed, so I can not address that. The linens were bright white and soft and the beds were very comfortable. The breakfast... More 

Helpful?
Thank TexasMom333
Brandy F, Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Texasmom333, Thank you for all of your kind compliments. We are so happy to hear you enjoyed your stay with 100% satisfaction. It's so uplifting to recieve excellent reviews from our sweet guests. Confort Suites is looking forward to your next visit. Thank you, again! More 

2 reviews
5 of 5 stars Reviewed April 25, 2016

Pleasant stay. Very nice staff. easy in and easy out. Could do a bit better on the breakfast, but I'm kinda picky. Ive been to several locations and different hotels and the breakfast seems the same. nothing stands out.

Helpful?
Thank ERAclimatech
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

It means so much to us to hear your positive comments regarding our staff hospitality! I am sorry to hear that you did not thoroughly enjoy the breakfast options, and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. Your five star review means a lot to us, and we... More 

Huntsville, Texas
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 8, 2016 via mobile

Staff were attentive and helpful. Room was large, very clean and wonderfully furnished. Breakfast was what you expect for free hotel breakfast. It was served warm and the area was very clean. This property is in a great location. Within close walking distance to shopping and restaurants. Overall it was a great stay.

Helpful?
Thank Debby M
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for leaving your five star rating of our hotel.I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It is rewarding to hear... More 

Round Rock, Texas
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 2, 2016

The pool and spa were great. The room was clean and well appointed. The staff was friendly and helpful. The only issue I had was with the breakfast service, when the coffe or scrambed eggs ran out you had to find someone and ask for more.

Helpful?
Thank RoundRockBob
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. I am sorry to hear that you did not thoroughly enjoy the breakfast services and I want to let you know that we take your suggestions to heart and are reconsidering the available choices. On behalf of our entire staff, we thank you... More 

Arlington, United States
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 15, 2016

We were very pleased with everything at this hotel. Very clean and nice amenities. Breakfast was also great. I would definitely stay here again when in Tyler. All the fixtures looked very new and beds were comfortable.

Helpful?
Thank Richard A
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for sharing this heartfelt review of our hospitality and accommodations. We are glad that you found the majority of your experience to be satisfactory. I am so glad that you enjoyed the breakfast and the service. We are all looking forward to your next visit and hope it will be just as enjoyable. More 

Fort Worth, Texas
1 review
5 of 5 stars Reviewed February 15, 2016

We stayed one night at the hotel while visiting family in the area. We had the entire family at the hotel in the evening to swim in the pool and they let us use the breakfast area for dinner. They were very accommodating and we greatly appreciated that the staff was not bothered by the kids just being kids! The... More 

Helpful?
Thank Danielle H
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

I am so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We appreciate your acknowledgment of the efforts of our staff to make you feel at home and the opportunity to let them know that they're doing a great job! I am so glad that you enjoyed the breakfast and the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 East Rieck Road, Tyler, TX 75703
Location: United States > Texas > Tyler
Price Range: $85 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Hotel Style:
#8 Family Hotel in Tyler
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