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Comfort Suites at So. Broadway Mall

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#16 of 38 Hotels in Tyler
Certificate of Excellence
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Comfort Suites at So. Broadway Mall
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120 Reviews from our TripAdvisor Community

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Showing 120: English reviews
Tyler, Texas
Reviewed 1 week ago

We were very impressed with the professional way that the General Manager responded to a billing error at the location. He took the time to research and satisfy a question in a very professional manner. His name was Bob Patel and he is a credit to the organization. We plan to have our family stay at that location again.

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Helpful?
Thank dbhyland2017
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for giving us your feedback. We are very pleased that our General Manager was able to resolve your billing error. You are always a pleasure to deal with and I wanted you to know how much we all appreciate your loyalty with our hotel and with the staff. We look forward to your families next return!

Hutchinson, Kansas
Reviewed 4 weeks ago

When I booked this room I expected appropriate, clean, okay, and affordable. When we checked in the outside and the lobby were clean and nice and the staff was friendly. They told us the hotel had recently been updated. But the real surprise was when we got to the room. Very nice large, clean room with a sitting area with...

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Helpful?
Thank mnortonhudson
KC M, Front Office Manager at Comfort Suites at So. Broadway Mall, responded to this review

We are so pleased to hear that your stay with us was exceptional! It is always nice to get such positive feedback and we thank you for sharing that with others who are thinking about their lodging needs in their future trips to Tyler. We look forward to your next visit. Sincerely, Kc Moffitt

Reviewed November 30, 2016 via mobile

The hotel is newly renovated and it really shows. The room was very cozy and comfortable. The bed was a dream. Very nice for the money. The staff was very friendly and courteous. Located at the back door of the Broadway Mall with restaurants within walking distance.

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Helpful?
Thank Belinda T
Management response:

Thank you for your kind review. We appreciate you. The entire staff looks forward to your next return.

DALLAS
Reviewed October 31, 2016

Our tandem bicycle club from Dallas rode to Tyler and spent the night here, and then rode back the next day. LaKeidra, the manger, was so helpful in our group reservation. And we were surprised when we got there that she had arranged for all of our bicycles to be stored in a conference room and we were able to...

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Helpful?
1Thank MELINDA M
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear MELINDA M, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. It means a...

waco, texas
Reviewed October 16, 2016

I enjoy staying here when I am in Tyler because it is "off the beaten path" but still very convenient to everywhere I need to go while in Tyler. Restaurants, shopping, athletic venues and hospitals are all nearby. My room was very comfortable, clean and quiet. Breakfast was complimentary and delicious.

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Helpful?
Thank 4familytravelers66
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear 4familytravelers66, Thank you so much for this lovely review you have of our hotel. We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations. We are also happy to hear that you found the location to be so...

Bryan, Texas
Reviewed August 4, 2016

We had a 3.5 hour drive to Tyler after a long day at our jobs and arrived at 8PM on a Friday night. We we walked in there was a group of young people in the lobby and the adults were at the counter checking in. We stood awkwardly off to the sign and the night hostess saw us and...

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Helpful?
Thank 05txblue
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We are deeply sorry to hear about your recent experience at our hotel.Our staff is always ready to welcome each and every guest at all times and serve them with the best hospitality.As we try to cater each guest needs or any particular group we do run into many Scenarios where unexpected delays do happen.We also understand that...

Dallas, Texas
Reviewed August 3, 2016

I stayed here for work purposes. The staff was pretty friendly. The continental breakfast was very minimal. The rooms are specious. They have an indoor pool, but you have to walk out of the hotel, and into another door to get to the indoor pool. The floors are VERY thin! You can always here people on other floors walking. My...

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Helpful?
Thank thollandam
Bob P, General Manager at Comfort Suites at So. Broadway Mall, responded to this review

Dear Guest, We Thank you for being our guest during your recent job related visit to Tyler. We appreciate the time you have taken to share your concerns regarding your experience at our hotel. I would like to Apologize on behalf of my entire staff for not being able to provide you with the Services you expected. I am also...

Center, Texas
Reviewed July 31, 2016

This place was great from the time I walked thru the front doors. The staff is so friendly and nice. Kasey at the front desk made check in a breeze. Out room was very roomy and nice. The pool and hot tub are inside and they r very relaxing. The breakfast in the morning was very well presented and vey...

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Helpful?
Thank Kandy0623
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties...

Port Arthur, Texas
Reviewed July 31, 2016

This place was very nice. We was tired from an day of shopping and having fun. The room was very big and nice. The staff was very friendly. Kacey the lady at the front desk was very and nice and made check in very easy. The breakfast was great food was prepared with great presentation and at a great temp....

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Helpful?
Thank Dale W
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We are excited to share this wonderful review...

Reviewed July 31, 2016 via mobile

I absolutely loved this hotel! Of all the comfort suites i have stayed in, this was the absolute best! Kc made our day EVERY DAY we stayed. The rooms are spacious .. And super clean! Breakfast is great and the location is wonderful! I will definately stay here again everytime I'm in tyler! Great job guys. Keep up the good...

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Helpful?
Thank 80s B
Brandy F, Guest Relations Manager at Comfort Suites at So. Broadway Mall, responded to this review

Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the breakfast and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Thank you again for your feedback and kind...

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service

Additional Information about Comfort Suites at So. Broadway Mall

Address: 303 E Rieck Rd, Tyler, TX 75703-3880
Location: United States > Texas > Tyler
Price Range: $80 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Comfort Suites at So. Broadway Mall 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Comfort Suites At So. Broadway Mall Hotel Tyler
Comfort Suites Tyler
Tyler Comfort Suites
Hotel Style:
#8 Family Hotel in Tyler
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Questions & Answers

Questions? Get answers from Comfort Suites at So. Broadway Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Stay on the 3rd floor, so you don't hear people walking above you.”
 of 5 bubbles thollandam, Aug 3, 2016 | Read review
“The beds are very nice and comfortable!!”
 of 5 bubbles DaleW6, Jul 31, 2016 | Read review
“Room was great size with sofa and chair area. I was on top floor and experienced no problems.”
 of 5 bubbles amybetha2016, Jan 15, 2016 | Read review
“We stayed on the second floor which seemed to have less night time traffic and noise than the first floor.”
 of 5 bubbles Bluecorduroys, Jan 13, 2016 | Read review
“Upper floor away from the elevator”
 of 5 bubbles filmbuffintexas, Dec 20, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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