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The Woodlands Waterway Marriott Hotel & Convention Center

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1601 Lake Robbins Dr, The Woodlands, TX 77380-1162
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (232)
360
Panoramas (16)
Room & Suite (272)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 11/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Woodlands Waterway Marriott Hotel & Convention Center
Updated 11/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#8 of 15 hotels in The Woodlands
Location
Cleanliness
Service
Value
GreenLeaders GreenPartner
Enjoy our newly renovated and pet-friendly accommodations in a superior setting at The Woodlands Waterway Marriott Hotel & Convention Center. Set on the Waterway near shops at The Woodlands Mall, restaurants and the Cynthia Woods Mitchell Pavilion, our hotel in The Woodlands, Texas offers an ideal location for leisure and business travel.
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Full view
Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Parking garage
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Refrigerator
Flatscreen TV
On-demand movies
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
River View
Green
Hotel links
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705Reviews2Q+A100Room tips
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Popular mentions
bebeeshell wrote a review Sep 2020
Lake Charles, Louisiana1 contribution
Worst night stay in a hotel. My biggest fear came to life tonight. We were almost asleep when someone uses their key card and opens our room door. (We did have the bar flipped so they couldn’t get in) We screamed and they shut the door. We called down stairs 4 times before anyone would answer the phone. I give her our names and she said hang on I will have to call you back. After 10 minutes I call her back again and she tells me she’s with another guest and she’ll have to still call me back. Mind you this is now after midnight! She finally calls me back about waiting 37 minutes. My husband has finally went back to sleep at this point so it wakes him back up. And all she can tell me is she mixed up our names and checked someone else in our rooms we were already in. Worst customer service! She offered to give us free breakfast but we already have reservations for breakfast so she wave our $20 parking fee! We will never stay here again!!!!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Christie Hughes, General Manager at The Woodlands Waterway Marriott Hotel & Convention Center
Responded Sep 26, 2020
Thank you for staying at The Woodlands Waterway Marriott. Providing the highest level of hospitality is our number one priority and we sincerely apologize for the situation that occurred during your stay. I agree this should never happen and we will be following up with the appropriate hotel team member to ensure something like this does not occur in the future. I understand you have spoken with our Manager on Duty this morning, however if you would like to discuss further, please contact the hotel.
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SeekingSpeakingValue wrote a review Sep 2020
Buda /Kyle TEXAS172 contributions30 helpful votes
(The survey with this form errs in asking if there is PAID parking onsite. It's absolutely FREE. ) Oh, how special we were made to feel as we stayed at The Woodlands Waterway Marriott as an element of our 49th wedding anniversary celebration. (We're taking a number of trips with our Marriott Titanium Elite status.) Matt and Ling Ling (and others, I think) worked to find an available suite for an upgrade. With covid protocol, this was difficult. They made it happen. Ling Ling was so excited about our suite she was jumping with joy. Our 2-room suite was amazing with a balcony overlooking the water and looking out over green trees. This is just what I dreamed of. I was disappointed that the room did not have a makeup mirror. I asked for a makeup mirror and it was graciously provided. We asked for and received extra Keurig coffee pods (before we read that extras were supposed to be purchased downstairs.) Afternoon coffee was a special treat. From the balcony we reminisced of other trips through the years. We marveled that our marriage is older than The Woodlands. We planned the trip to The Woodlands to dine at our favorite restaurant, Peli Peli, during Restaurant Weeks. It was simple to book Lyft and get dropped off right at the door on a hot afternoon. It was only when we made a trip to Katy that we needed to access our vehicle parked in the FREE garage that was accessed through a beautiful walkway over the busy street. WHAT a pleasant surprise when we saw that Churrasco's, the other restaurant we planned to visit (because we love their fried plantains), was right next door. When we departed with our Titanium Elite 4pm checkout, we ran into a bit of a snag. The walkway to the garage was locked at 2pm. Fortunately, a lovely staff person (maybe Marsha ?) saw what was happening as we were leaving with luggage in hand. She served as our personal guide through the back passageways to get us to the point on ground level where we could cross the busy street. She, too, has been married 49 years! To say she went out of her way to assist us would be an understatement.
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Date of stay: September 2020
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myesperi wrote a review Aug 2020
Austin, Texas28 contributions2 helpful votes
It was a decent stay hotel. The downside there was no bellman personnel. Several restaurants within walking distance. I had a room overlooking the river. It was a nice relaxing view. We visited the Koi pond across the hotel. We also enjoyed walking along the river and taking in nature. They did make us aware that there would not be daily housekeeping due to the pandemic measures.
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Date of stay: August 2020
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Room Tip: Ask for a water view
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seotechi1973 wrote a review Jul 2020
Houston, Texas2 contributions
I personally will never say in Marriott again I pulled my bookings from any future ones that I have either from conference room from the sales department or from any hotel stays. The manager is rude and compassionate it is downright cold and mean. The time of need all she wants to do is say no. That's his choice and my choices not to stay with them or book anymore conference rooms with them. And I have the right to voicemail your opinion so I will. This is my opinion based on facts.
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Date of stay: July 2020Trip type: Traveled solo
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Response from Christie Hughes, General Manager at The Woodlands Waterway Marriott Hotel & Convention Center
Responded Jul 21, 2020
As we pride ourselves on delivering a memorable hotel experience when calling the hotel and during your travels, we have unfortunately fallen short of our goal during your recent experience. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.
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caitlin l wrote a review Jul 2020
1 contribution2 helpful votes
Me and my friends decided to take a stay in the hotel. We decided to walk the hotel and look around. A white male in his 40s(looks like manager? or worker) kept following us and making me and my sisters feel very uncomfortable and like we were being followed or watched. Then we got up once to get ice and he came to our door three times and would not stop knocking. He also called the room. He accused us of being loud when we were just sleeping. I felt very uneasy by him and some pedophile vibes from this much older man picking on a group of young girls. Very annoying to be woken up three times for faulty accusations. We also moved to go to our other room in the night and got called on. We were completely silent and not being loud at ALL. this was overall a very horrid stay and I don’t recommend. VERY PEDO VIBES.
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Date of stay: July 2020Trip type: Traveled with friends
2 Helpful votes
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Response from Christie Hughes, General Manager at The Woodlands Waterway Marriott Hotel & Convention Center
Responded Jul 21, 2020
We would like to assure all TripAdvisor readers that the safety and well being of our guests is our number one priority. It is disheartening for us to hear of a guest experience such as this. The hotel experienced several phone calls during the night about this room for different guests and spoke to several more the next morning. Although we are confident in the abilities of our associates, we encourage any guest that feels that an issue has been inadequately resolved to reach out to our General Manager or a member of our Executive Team.
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PRICE RANGE
$206 - $401 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
woodlands waterway marriott hotel the woodlands, marriott woodlands waterway, marriott the woodlands, the woodlands marriott
LOCATION
United StatesTexasThe Woodlands
NUMBER OF ROOMS
345
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Frequently Asked Questions about The Woodlands Waterway Marriott Hotel & Convention Center
Which popular attractions are close to The Woodlands Waterway Marriott Hotel & Convention Center?
Nearby attractions include The Gooses Acre Irish Pub (0.09 miles), Cinemark 17 And XD (0.06 miles), and Baker St. Pub & Grill- The Woodlands (0.03 miles).
What are some of the property amenities at The Woodlands Waterway Marriott Hotel & Convention Center?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
What food & drink options are available at The Woodlands Waterway Marriott Hotel & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Woodlands Waterway Marriott Hotel & Convention Center?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to The Woodlands Waterway Marriott Hotel & Convention Center?
Conveniently located restaurants include Fleming's Prime Steakhouse & Wine Bar, Grimaldi's Pizzeria, and The Cheesecake Factory.
Are there opportunities to exercise at The Woodlands Waterway Marriott Hotel & Convention Center?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Woodlands Waterway Marriott Hotel & Convention Center located near the city center?
Yes, it is 0.3 miles away from the center of The Woodlands.
Are any cleaning services offered at The Woodlands Waterway Marriott Hotel & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Does The Woodlands Waterway Marriott Hotel & Convention Center offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does The Woodlands Waterway Marriott Hotel & Convention Center have any great views?
Yes, guests often enjoy the river view available here.
Is The Woodlands Waterway Marriott Hotel & Convention Center accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.