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The Woodlands Waterway Marriott Hotel & Convention Center

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1601 Lake Robbins Drive, The Woodlands, TX 77380
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462 Reviews from our TripAdvisor Community

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Showing 450: English reviews
Belton, Texas
Level Contributor
140 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed yesterday NEW

The saddest thing in the world is to a property with tremendous "bones" or potential, wasted by poor management. I am a Marriott Platinum member and you don't reach that level without staying at a LOT of Marriott properties and this is the worst run 4 or 5 star property I have ever seen. We were at a convention that... More 

Helpful?
Thank Straightenup
Port Neches
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Absolutely gorgeous hotel!! As you enter the Marriott the decor is beautiful. Staff is wonderful, easy and quick Ck in. The room is beautiful, very very clean as well as bathroom!! The bed is so comfortable!! We had drinks outside that evening very quite and relaxing!! The pool is little, a lot of families with little ones durning the evening.... More 

Helpful?
Thank tarms
Houston, Texas
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel option next to Woodlands Pavilion. Stayed here for a convention. Room was clean and well arranged including a desk. Bedding was great and very comfortable. Robes and slippers was a nice touch. Lots of options nearby for dining. Had room service for breakfast 2 days and dinner for 1, it was all excellent and on time. The... More 

Helpful?
Thank SDDC11
Colleen T, Hotel Executive Administrative Assistant at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

Dear Guest: Please accept my sincere thank you and appreciation for your comment regarding your recent stay at our hotel. When a guest takes time to write a note saying that we have accomplished our goal of making them happy, it means we’ve made our number one goal to give the best service and provide great comfort to our guests.... More 

Houston, Texas
1 review
2 of 5 stars Reviewed 1 week ago

Room service took 1 hour and 18 minutes and was ice cold when it arrived. Valet parking is stated as $15.00 on hotels.com (it is $27.00), still not too dis-pleased. Went to the lobby and bought $34.00 worth of chips,cookies and sodas for my children and as they were walking toward the elevator one of the employees told my daughter... More 

Helpful?
Thank desmondolivier
Fred D, Owner at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

Good Afternoon, Thank You for providing feedback on your recent visit. I apologize for the service failures you experienced and we have shared your feedback with the appropriate Managers. Please contact my office directly on your next visit and I will oversee your reservation personally. We pride ourselves on great service and I am sorry we did not deliver for... More 

MEXICO
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is nice and well located for the woodlands shopping center. Beds are great as in most Marriott Hotels. The pool temperature is usually freezing, so not a pool to be used for kids swimming very often. The usual daily rate equals or exceeds a 5 stars Chateau in Europe... so, I would say it is way too expensive... More 

Helpful?
Thank CarlosJavierViajero
Colleen T, Hotel Executive Admin at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

Dear Carlos: We are in receipt of your survey response, and want to thank you for the kind remarks about our hotel. We do our best to please our guests and we are proud of our staff as well as our product. We were a little surprised about your comment regarding our pool water temperature, as this is a first... More 

Beaumont, Texas
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was very clean and comfortable. Had a business meeting here and the lobby bar seemed to hold everyone after. Really didn't have to wait long for a beverage. Absolutely love how close the convention center is to the lobby. All the hotel staff is very friendly. Only con: The bathroom could use some updating but still very clean.

Helpful?
Thank Jonathan W
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

I stay here for a week once a year, and this hotel is great in every way. The only downside is the price. It is close to $300 a night, but the hotel certainly gives you a lot for your buck. Great rooms, great service and good amenities.

Helpful?
Thank F5976PY
Baton Rouge, Louisiana
Level Contributor
51 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Start to finish this stat was an extremely pleasant experience. Every staff member was friendly and attentive, making you feel welcome and at home. The location is walking distance to many restaurants, pubs, and shopping. Even have late night options. The hotel bar has great energy and is a natural gathering spot. The room was a well appointed quiet get... More 

Helpful?
Thank Karen P
Colleen T, Hotel Executive Administrative Assistant at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

Please accept my sincere thanks for your note regarding your recent stay at our hotel. The Woodlands location is a unique and beautiful location, with more business and hotels being built every day to accommodate the number of visitors we receive. We value our location, our clientele and our exceptional team at our property. We take your comments very seriously... More 

Wyoming
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed June 15, 2016 via mobile

My main stay hotel chain is Marriott. This one is one of the best! Their staff is friendly and accommodating. The service staff cleans like no other!! They are wonderful! I also love the views, and the convenient location. Wonderful stay! Thank you everyone!

Helpful?
Thank shunsaker83111
Colleen T, Hotel Executive Administrator at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

June 20, 2016 Dear Guest: Please accept my sincere thank you and appreciation for your comments regarding your recent stay at our hotel. When a guest takes time to write a note saying that we have accomplished our goal of making them happy, it makes us very proud, as a hotel, and as an important part of the Marriott Family... More 

Chicago, Illinois
Level Contributor
435 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 stars Reviewed June 11, 2016 via mobile

My first stay at this Marriott - I found the property to be in impeccable condition, and the service to be top notch - especially at the front desk. Very comfortable for working and sleeping. Nice views of the waterway and The Woodlands Area. I would definitely recommend this hotel.

Helpful?
Thank Love2Travel26x2
Colleen T, Hotel Executive Administrator at The Woodlands Waterway Marriott Hotel & Convention Center, responded to this review

Please accept my sincere thanks for your note regarding your recent stay at our hotel. The Woodlands location is a unique and beautiful location, with more business and hotels being built every day to accommodate the number of visitors we receive. We value our location, our clientele and our exceptional team at our property. We take your comments very seriously... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Internet
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about The Woodlands Waterway Marriott Hotel & Convention Center

Address: 1601 Lake Robbins Drive, The Woodlands, TX 77380
Location: United States > Texas > The Woodlands
Price Range: $182 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Woodlands Waterway Marriott Hotel & Convention Center 4*
Number of rooms: 345
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Marriott, Hotels.com, Priceline, Hotwire, Odigeo and Jetsetter so you can book your The Woodlands Waterway Marriott Hotel & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Woodlands Waterway Marriott Hotel The Woodlands
Marriott Woodlands Waterway
Marriott The Woodlands
The Woodlands Marriott
Hotel Style:
#5 Romantic Hotel in The Woodlands
#6 Business Hotel in The Woodlands
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