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Courtyard Houston The Woodlands

Traveler (19)
Dining (8)
Room & Suite (7)

About

#11 of 18 hotels in The Woodlands
Location
Cleanliness
Service
Value
Located just minutes north of Houston, our Courtyard by Marriott Houston The Woodlands is nestled in the heavily wooded community know as the Woodlands. We are located between Memorial Herman Hospital and the Woodlands Mall, just moments away from four of Texas' top rated golf courses. Start your morning with breakfast from The Bistro restaurant. When you need to unwind at the end of the day, take advantage of our heated indoor pool and hot tub.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Room service
Breakfast Available
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Hotel links
Visit hotel website
Offers & Announcements:2K Every day at Courtyard
Hotel deals
140Reviews
4Q+A
25Room tips
Traveler rating
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  • 59
  • 23
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Popular mentions
Hotel and room were good. Not great. Not many room amenities, no iron, no small lotion or shower gel (which other hotels usually have). Does have mini refrigerator. I liked their Starbucks and small kitchen, breakfast options but there is no large restaurant here. One front desk person was very nice, always greeting when arriving and leaving, other staff didn’t pay any attention to me at all (too busy talking/training). I stay at Marriott by choice but wouldn’t necessarily stay at this location again.
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Response from WoodlandsCY, General Manager at Courtyard Houston The Woodlands
Responded Jun 3, 2019
Thank you for choosing to stay with us in the Woodlands. I'm glad you liked our location. There are so many things to do in the Woodlands within walking distance of our hotel. It's great to hear that you enjoyed our Starbucks, and varied food options. We also have Market Square, Hughes Landing, and the Woodlands Mall all within a mile radius of us. There are several outdoor dining options, some overlooking Lake Woodlands. I'm pleased to see that the Front Desk person was friendly and attentive. We want our guests to feel this throughout the hotel and will use this as a teachable moment with the team. Our guests mean everything to us. I do hope we get to see you the next time you are in the Woodlands for another chance to impress you.
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We stayed overnight for a concert at the nearby venue and had a comfortable stay. If you come in late you will need your room key to enter the hotel which my wife found comforting. My only complaint and it really isn't much, is I wished they had a shuttle to the nearby venue on concert nights. I would've gladly paid $10//person to get shuttled back and forth to the event but maybe these days with the new car services that is just an obsolete idea. Anyway, we had a pleasant stay.
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Stayed at room #223, on business. This is a basic Courtyard, well located very close to the mall and with santdard amenities (cafeteria, nice indoor pool/gym, good parking lot and small convenience store). Pros: location, competitive rates, very attentive staff To improve: needs update (ie wallpaper was peeling, pillows, and look and feel in general)
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Great staff, but hotel is outdated. The bistro had a nice menu. The rooms were clean and the location was also great. There were a lot of options for things to do. Food and shopping or just hanging out.
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Response from WoodlandsCY, General Manager at Courtyard Houston The Woodlands
Responded Mar 25, 2019
Swayfox, Thank you for staying with us and taking the time to share your feedback. It's great to hear that the staff took such great care of you. I'm also glad to hear that our rooms were clean and that you enjoyed the bistro. Our location is very convenient for many things in The Woodlands. We hope to see you again the next time you are in the area.
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The hotel was great, service was nice, rooms were clean, but one thing has got this low of a review. On January 30th, 2019 I called this location and asked to speak to a booking agent. I am 19 years old and new that some hotels would not allow you to book if you are under 21. I asked politely if I could still book a hotel room being under the age of 21. (I was traveling 4 hours for a photography gig and major event in the area. So with the long distance this was very important to me.) The person on the phone informed me that all Marriott hotels policies were that you had to be 18 to book. I thought this was great and went ahead and booked. On February 22nd, the day of my arrival, I handed over my ID and the front desk lady looked back up to me and said "Please tell me you are 21." I was furious and more importantly worried about where I was going to stay. I had just drove four hours and the time was 9:30 PM and I needed a place to stay. Luckily, I had a friend of mine that was 21 rebook the hotel and was able to stay. In conclusion, I was very pleased and was very impressed with the customer service at the hotel. I was very very angry that I had made all of these arrangements just to get told I couldn't check in. I booked a $300+ stay at this hotel alone, which is a substantial amount of money, and I was already told that I could book over the phone when in reality, I could not.
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Response from Travel816968, General Manager at Courtyard Houston The Woodlands
Responded Mar 7, 2019
Mason J, I am very glad that our customer service impressed you. Our guests mean everything to us and we want you to feel at home when staying in The Woodlands. As one of our younger guests you are just as important to us, and as you begin your travel future you will choose a Brand and become loyal to that Brand. You took time to research and choose us. We want to choose you as well. Sometimes policies may be antiquated and need an update. Any time you walk into one of our Courtyards, or another of our many Marriott brands, we are very happy to see you. Please let me know the next time you are in the Woodlands so that we can have another chance to impress you. Sincerely, Tracy James Area Manager Courtyard Houston The Woodlands 281-292-3262
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PRICE RANGE
$105 - $249 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard houston the woodlands hotel the woodlands, courtyard the woodlands, the woodlands courtyard, the woodlands marriott
LOCATION
United StatesTexasThe Woodlands
NUMBER OF ROOMS
87
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