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We booked a suite here months ago (through the hotels website not a third party) and arrived today after two days of travel to have them tell us they gave our hotel away. They then sent us away to another, worse hotel (both subjectively and...More
Thank Kendall K
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded April 29, 2016
I apologize that I was not aware of your situation. I would greatly appreciate an opportunity to discuss the situation with you. I apologize that for whatever reason we were not able to accommodate you and your family and you relocated to another...More
Upon check in my dish washer was still loaded up with the previous residence dirty dishes. I asked twice to wash them without prevail. I ended up washing dishes after receiving dish washer packets from the front desk. In the room the vinyl was pealing...More
Response from mike c, Manager at Residence Inn Dallas Plano/The ColonyResponded January 22, 2016
Thank you for taking the time to inform us about your recent stay. Your experience is not indicative of the level of service we demonstrate on a daily basis. We take these issue very seriously, and I can assure you of immediate and...More
I understand that this is a new Residence Inn and it shows it's newness well. The place is extremely clean and well maintained with one of the most friendly staff's I have encountered. The room is typical of a Residence Inn and I love the...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded January 18, 2016
Dear Blue Marlin Dave,
Thank you so much for taking the time to tell us about your stay. We really appreciate the kind words about the cleanliness, upkeep and friendliness of the team her. While the hotel is 7 years old, we take great pride...More
This is our 3rd or 4th stay at this property. We like the suite set up since we are here for the holidays with dogs for and extended stay. If you like to hit the downstairs breakfast, there is always some different to offer for...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded January 5, 2016
Happy New Year, and thank you for your kind words. The team is so glad that we have become your home away from home during your Holiday visits to The Colony.
The breakfast ambassadors do a great job of getting our house guests started off...More
I attended a conference next door@ cascades when I stayed here. At check -in I forgot my authorization slip needed for my rate & Rey was a delight to work with @ the front desk. My room was well manicured, bed comfy. I held a...More
Response from mike c, General Manager at Residence Inn Dallas Plano/The ColonyResponded November 12, 2015
Dear Happy Home Stager,
Thank you so much for your review posting about your experience at our hotel. With our profession, attention to detail is very important and the fact that you pointed out how the room looked “manicured” says a lot about the hardworking...More
$99 - $201 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Residence Inn Dallas Plano/The Colony Hotel The Colony