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Residence Inn Dallas Plano/The Colony

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6600 Cascades Court, The Colony, TX 75056
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1 room 1 adult
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Residence Inn Dallas Plano\/The Colony
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85 Reviews from our TripAdvisor Community

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charlotte
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Upon check in my dish washer was still loaded up with the previous residence dirty dishes. I asked twice to wash them without prevail. I ended up washing dishes after receiving dish washer packets from the front desk. In the room the vinyl was pealing from the furniture. At breakfest the bacon was swimming in grease. The wifi " which... More 

Helpful?
Thank slowspd
mike c, Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Slowspd, Thank you for taking the time to inform us about your recent stay. Your experience is not indicative of the level of service we demonstrate on a daily basis. We take these issue very seriously, and I can assure you of immediate and corrective action. Thankfully most of the items you mentioned are in the process of being... More 

Naples, Florida
Level Contributor
394 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 238 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I understand that this is a new Residence Inn and it shows it's newness well. The place is extremely clean and well maintained with one of the most friendly staff's I have encountered. The room is typical of a Residence Inn and I love the layout. As a business traveler it is nice to have the extra room to stretch... More 

Helpful?
Thank BlueMarlinDave
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Blue Marlin Dave, Thank you so much for taking the time to tell us about your stay. We really appreciate the kind words about the cleanliness, upkeep and friendliness of the team her. While the hotel is 7 years old, we take great pride in keeping it in great condition. You are exactly right in the need for close... More 

Springfield, Illinois
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed December 31, 2015

This is our 3rd or 4th stay at this property. We like the suite set up since we are here for the holidays with dogs for and extended stay. If you like to hit the downstairs breakfast, there is always some different to offer for a hot dish along the standard breads, cereals and waffles. The staff is very accommodating... More 

Helpful?
Thank Tighedog
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Happy New Year, and thank you for your kind words. The team is so glad that we have become your home away from home during your Holiday visits to The Colony. The breakfast ambassadors do a great job of getting our house guests started off with a warm breakfast and we are delighted that you were able to join us.... More 

Orlando, Florida
Level Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 11, 2015 via mobile

I attended a conference next door@ cascades when I stayed here. At check -in I forgot my authorization slip needed for my rate & Rey was a delight to work with @ the front desk. My room was well manicured, bed comfy. I held a brainstorming session in the room with 3 other folks. It was nice to have the... More 

Helpful?
Thank HappyHomeStager
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Happy Home Stager, Thank you so much for your review posting about your experience at our hotel. With our profession, attention to detail is very important and the fact that you pointed out how the room looked “manicured” says a lot about the hardworking ladies in housekeeping. Rey is our Resident superstar, and I am so glad he was... More 

Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed November 7, 2015

This hotel has a friendly staff and very clean, large, and comfortable rooms. The kitchen and bathroom were spotless and very up-to-date. Would not hesitate to stay here again. The only possible improvement I might suggest is an expansion of their sundries and snack area. (Nothing available within walking distance).

Helpful?
Thank Patty M
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Patty, We greatly appreciate you taking a moment to inform us about your experience at our hotel. Your comments about the team here and their friendliness and the details about the spacious rooms. We especially thank you for the comments about the market/gift shop. We have been working hard to plan the improvements that will be made with our renovation... More 

Washington, D.C.
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed October 22, 2015

Giving it a 4 because it is better than a 3 (average). It's hotel style, not an outdoor entrance like some Residence Inns. 4 stories, pool, whirlpool, well-maintained grounds and pool area. Evening snacks and beer and wine, very nice, and hot breakfast, sausages, bacon?, muffins, toast/breads, scrambled eggs, waffles, juices and coffee and tea and fruit mix. Also have... More 

Helpful?
Thank Joanna3333
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Joanna, Thank you for taking the time to detail your experience at the Residence Inn in The Colony. Your specific observations are very valuable for us to improve our levels of service that, as you mentioned , Rey was able to provide. We are certainly making changes to our Business Service Center, in the upcoming months. We would appreciate the... More 

Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 14, 2015 via mobile

I enjoyed my stay here. It is pretty centrally located for the area I needed to visit. The amenities at the hotel are nice and the rooms are comfortable and well maintained. The staff was always very nice and smiling and welcoming. Would definitely stay here again.

Helpful?
Thank Scott H
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Scott, We appreciate you posting your comments on TripAdvisor about your recent stay, and your positive comments about the team here at the Residence Inn. They work very hard to make sure each guest feels welcomed, in their home away from home. We look forward to having you as our guest again. More 

Houston, Texas
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed October 12, 2015

This is the best Residence Inn I have ever stayed at. The property is 7 years old, but honestly it looked less than a year old. The management team and staff have done a phenomenal job with this property.

Helpful?
Thank DrFood
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dr. Food We thank you so much for taking the time to post your experience at the “best Residence Inn “ you have ever visited. The team works very to maintain the hotel sand keep it looking as new as possible, until our renovation, this time next year. We certainly hope you are bale to visit us again soon and... More 

Bellevue, Washington
1 review
4 of 5 stars Reviewed October 9, 2015

The hotel rooms are nice and clean. The kitchen has just enough stuff so that you can cook. The hotel staff and the cleaning staff are quite nice and helpful. The breakfast options are not elaborate but quite good. The pool is nice.

Helpful?
Thank Yoges08
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much for taking the time to acknowledge the team with your recent review "The hotel staff and the cleaning staff are quite nice and helpful. The breakfast options are not elaborate but quite good. The pool is nice." They work very hard to ensure that every guest receives the same experience that you did. We hope to... More 

Philadelphia, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed September 30, 2015

We were attending a local Wedding and had many family members stay at this Hotel. The Rooms were spacious and spotless. The Staff was over the top in terms of meeting our needs and requests. The complimentary breakfast each morning far exceeded our expectations. The Pool and Hot Tub were awesome. We felt like we were the only people at... More 

Helpful?
Thank RealtorB
MCicutto, Manager at Residence Inn Dallas Plano/The Colony, responded to this review

RealtorB Thank you for taking the time to tell us about your great experience at the Fairfield Inn during your trip to Texas, for the wedding. The team here works hard to provide our guests with the best service and amenities. While the hotel was fully committed that evening, we are happy to know that you were able to feel... More 

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