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Residence Inn Dallas Plano/The Colony

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Residence Inn Dallas Plano\/The Colony
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95 Reviews from our TripAdvisor Community

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Showing 93: English reviews
Sandpoint, Idaho
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Spacious & clean rooms, comfortable bed, top notch friendly staff. Furniture OK but worn. Fold out sofas rarely are comfortable in any hotel. One of our kids slept on the sofa cushions & the other on the floor. Kitchen suites are very nice with full refrig & stove with oven. Pool clean. Breakfast is a typical fare but well attended... More 

Helpful?
Thank notaperp
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We are so glad that you enjoyed your stay at the Residence Inn. The team appreciates your kind words about the level of service they provide and their commitment to maintaining the condition and cleanliness of the hotel. Breakfast is one of our most popular amenities, which is why all Residence Inns will be changing their breakfast items to improve... More 

Atlanta, Georgia
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed in a 2 bedroom suite for a sisters weekend. Room was clean. Bed and bedding comfortable. Bathrooms were a little small. Breakfast was fine both mornings, no issues with selection or service. That was in spite of having multiple high school boys soccer teams staying there as well. Staff was extremely friendly. Great "Texas" hospitality. My only issue is... More 

Helpful?
Thank SDhiker
Conroe, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 8, 2016

This is a really nice property with their sister properties on site (Fairfield Inn and Courtyard). If the breakfast would have been serviced in a timely manner, I would have given this a 4 rating. We are early risers, otherwise, you would have nothing to choose from. This happened on both morning we were there, and I did address the... More 

Helpful?
Thank JoAnn1942
Bengaluru (Bangalore), India
Level Contributor
226 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed June 2, 2016 via mobile

Well this hotel has much to offer for anyone who is looking for an extended stay.Breakfast was good and they also have some evening socials which adds to your stay experience.The rooms are spacious and they have in house gym and swimming pool.Overall a good place to stay.

Helpful?
Thank Gaurav C
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We appreciate you writing to tell us about your recent stay with us. Our breakfast ambassadors do a great job of getting our guests started off, with a great breakfast. The evening reception during the week is another great Food & Beverage experience that we do know our guests appreciate. We have great plans to renovate our Fitness Center and... More 

Oklahoma City, Oklahoma
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 29, 2016

As someone who travels a good bit most breakfast bars look the same . Glad to write that the breakfast and happy hour in this location was very nice . The staff was very friendly and professional . The hotel is in great shape and very clean . But a rate of over $ 150.00 is a little high for... More 

Helpful?
Thank Terps007
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

We appreciate you informing us about your recent stay in The Colony, and that your experience for breakfast and the evening social was well received. Thank you for the comments about the professional staff and cleanliness of the hotel. The team strives every day, to ensure our guests have the best experience possible and add value to our competitive rates.... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 1, 2016 via mobile

Awesome breakfast with regular changes , awesome evening snacks n very nice room service too , surely will stay at same hotel next time I m in the town .. Quite near to legacy drive , 5 mins drive so ur office can be really near to this one . Good value for money

Helpful?
Thank Disha G
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Thank you so much fro telling us about your recent stay at The Residence Inn , and especially your kind words about our evening reception or what we call , "The Mix". We continue to strive to vary the options, so the food selections are different with every visit. We are convenient to Legacy drive and Headquarters to many corporate... More 

Texas
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed April 25, 2016 via mobile

Stayed at this property to attend an outdoor country in Frisco Texas. The staff was extremely friendly and helpful. Only negative thing that caused me to rank them other than excellent is that the breakfast was below par. Unfortunately they were out of a lot of things about an 1/2 hour before it ended. However I would still recommend staying... More 

Helpful?
Thank Grizzly386
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Grizzly, We are happy that you selected our hotel for your trip to the concert at Toyota Stadium. We did have a large crowd that particular morning attending the event and we were not as prepared, as we normally are. Thank you as well, for the kind words about the team here. They work hard to take care of every... More 

Santiago Metropolitan Region, Chile
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed April 23, 2016 via mobile

The staff in reception and kitchen was a very kind people, the girl in the recepción even helped me with a issue on my credit card. The hotel in general is old and they charge for clean service but the clean was only make up the bed and change towel, in four days nobody cleaned the floor in bathroom or... More 

Helpful?
Thank Alejandro C
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Alejandro, I apologize that you did not have the same experience that so many of our guest's have each day. In fact, we recently received Marriott's Silver Service award for remaining in the top 15%, for excellence in Guest Satisfaction. Guest room cleanliness were among the highest scores that we re received. I will certainly look into the situation and... More 

1 review
1 of 5 stars Reviewed April 14, 2016 via mobile

We booked a suite here months ago (through the hotels website not a third party) and arrived today after two days of travel to have them tell us they gave our hotel away. They then sent us away to another, worse hotel (both subjectively and objectively by trip advisor rating and hotel rating). This was despite being rewards members and... More 

Helpful?
Thank Kendall K
mike c, General Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Mr. K. I apologize that I was not aware of your situation. I would greatly appreciate an opportunity to discuss the situation with you. I apologize that for whatever reason we were not able to accommodate you and your family and you relocated to another hotel. Please feel free to reach out to me an your convenience. 214-469-2525 More 

charlotte
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed January 21, 2016 via mobile

Upon check in my dish washer was still loaded up with the previous residence dirty dishes. I asked twice to wash them without prevail. I ended up washing dishes after receiving dish washer packets from the front desk. In the room the vinyl was pealing from the furniture. At breakfest the bacon was swimming in grease. The wifi " which... More 

Helpful?
Thank slowspd
mike c, Manager at Residence Inn Dallas Plano/The Colony, responded to this review

Dear Slowspd, Thank you for taking the time to inform us about your recent stay. Your experience is not indicative of the level of service we demonstrate on a daily basis. We take these issue very seriously, and I can assure you of immediate and corrective action. Thankfully most of the items you mentioned are in the process of being... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Free Parking
  • Dry Cleaning
Official Description (provided by the hotel)
Experience the brand new Residence Inn by Marriott Dallas Plano/The Colony hotel where we have perfected the extended stay experience. This all-suite The Colony, Texas hotel is situated in the heart of The Colony, TX just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, and Nebraska Furniture Mart. Residence Inn by Marriott The Colony hotel is only minutes to Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco and Dallas, Texas. Pamper yourself with the space you need in our contemporary suites with fully equipped kitchen, living area and free high speed internet. Start your day right with a free hot, buffet breakfast. ... more   less 

Additional Information about Residence Inn Dallas Plano/The Colony

Address: 6600 Cascades Ct, The Colony, TX 75056-2616
Location: United States > Texas > The Colony
Price Range: $116 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Dallas Plano/The Colony 3*
Number of rooms: 102
Reservation Options:
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Also Known As:
Residence Inn Dallas Plano/The Colony Hotel The Colony
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