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Fairfield Inn & Suites Dallas Plano / The Colony

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5909 Stone Creek Drive, The Colony, TX 75056
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Fairfield Inn & Suites Dallas Plano \/ The Colony
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67 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
106 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed for 5 nights on business in Plano. They run a free transportation to and from Plano offices within a 5 mile radius so this was a good service offering. It is a good budget hotel which delivers value for money. Staff were great and helpful. Had a nice quiet room on 4th floor room 403. Good size room to... More 

Helpful?
Thank Woodstag
mike c, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Woodstag, Thank you for taking the time to post your experience at the Fairfield Inn & Suites, in The Colony. The weekday shuttle service is a great amenity that we offer our guests, and we are glad you were able to utilize it. While we understand you r comment about the silverware, it is a brand standard for breakfast, however... More 

San Mateo, California, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Great hotel and fabulous staff. Clean, neat and quiet place. Want to make a special call out to Devenia and Donell (not sure I spelled their names right) who went out of their way to make my stay enjoyable from ensuring I had the right room, to suggesting a place for dinner, to arranging for a shuttle. Only downside to... More 

Helpful?
Thank Marty J
mike c, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dear Marty, We appreciate you informing us about your stay , and especially for pointing out Devonia. She is a real superstar on the team, and like every guest she encounters, you were made to feel special. We completely understand you comment about restaurants in close proximity, and can assure you that we are identifying and partnering with several restaurants... More 

Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed November 11, 2015 via mobile

We arrived late at night and really tired. Our rooms were ready, and all paperwork was completed. The lobby was very upscale, and extremely inviting. My room was immaculate, I check with a blue light! The decor in my room was outstanding. My impression of this hotel is unique, I contend that management, is totally involved, in all aspects, of... More 

Helpful?
Thank johnwesleyharden
mike c, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Mr. Harden, I can’t thank you enough for your kind words about the hotel and the team, here that strives every day to make each guest feel as welcome as you did. The team in housekeeping works so hard to make sure that they pass the “bluelight” test. Your comments about breakfast is something that we recognize and are working... More 

Houma, Louisiana
Level Contributor
62 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 5, 2015 via mobile

First time at this location. We came in late, around 8 p.m. We were greeted on arrival. They had us checked in so quickly, also scored an upgrade to an executive king suite, the only cost was we had to give up our double queen room we had reserved, bummer...NOT! Beautiful room, so comfortable and very clean. We used the... More 

Helpful?
Thank Mardeb72
MCicutto, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

We are so glad that you enjoyed your stay with us, and especially appreciate your comments on the speed of the front desk team entire team here at Fairfield Inn. They strive for every day to be a special one for our guests, and the upgrade they were able to provide, is one we are glad to be able to... More 

Springfield, Missouri
Level Contributor
136 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed July 22, 2015

Just off a crazy-busy Dallas area expressway, the Fairfield Inn and Suites in the Colony is a peaceful oasis. Probably the most remarkable element of the complex is one of the nicest wedding chapels I've ever seen. The Inn was clean and bright. The breakfast bar features Texas-shaped waffles. All-in-all, a fine place to stay.

Helpful?
Thank Dave11974
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Dave , We appreciate you taking the time to tell us about how excellent your stay was with our hotel and our partners at the wedding chapel across the street. They do a wonderful job at taking care of guests on their special day and we are fortunate to have them as a neighbor. I am glad you enjoyed our... More 

Conway, Arkansas
Level Contributor
25 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 7, 2015

The area that this hotel is located in is great. Awesome access to shopping, restaurants, and hot spots plus right off the interstate. Nice front desk staff. This hotel however disappointed me in many ways. First, there is no microwave or refrigerator in the rooms. I had to request for at least a refrigerator to be put in my room.... More 

Helpful?
Thank Shae 9
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Shae, Thank you for talking the time to complete the survey and inform us about your recent experience with us. We appreciate your kind words about the staff and the cleanliness of the hotel. While not every room is equipped with a microwave and refrigerator, we anticipate adding those items during our renovation; it is by receiving comments such as... More 

Illinois
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed July 5, 2015 via mobile

We stayed at the Fairfield Inn for a family reunion. The staff were the very best to work with. The rooms are very nice and clean. Bathrooms are spacious...huge showers. Nice pool area. We were able to get a hospitality room near the pool. There are several rooms for meeting facilities etc.

Helpful?
1 Thank BAB-BAB
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Bab- Bab Thank you for writing to inform us of your recent stay and for your kind words about the cleanliness of the hotel, our wonderful pool and the friendliness of the staff. We are so glad that you enjoyed your stay with us, and especially appreciate your comments on the entire team here at Fairfield Inn. They strive for... More 

Georgetown, Texas
Level Contributor
71 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 27, 2015

Neat, Clean and very easily reached. This motel is adjacent to a Marriott and also a wedding event center. Both within walking distance. The rooms are nice and the beds are very good. The bath is rather generic but adequate. Parking is handy and the staff is courteous and friendly. Good value.

Helpful?
Thank Ron C
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for your kind words about the team here at the Fairfield Inn & Suites. They strive every day to have our guests feel as comfortable as possible during their stay. The Anna Villa Chapel next door is an excellent venue for weddings, and we are proud to partner with them for so many weddings. We appreciate you staying... More 

Coto de Caza, California
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed April 8, 2015

Stayed here for 2 night in April. The hotel was new and is part of a new Marriott complex in the Colony. The only disappointing thing with this stay was that this new hotel was new and appointed like an older Fairfield Inn. The room was a basic small room with only a desk, 4 drawers and a bathroom. Some... More 

Helpful?
1 Thank Rob H
MCicutto, General Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Mr. Rob H, Thank you for taking the time to advise us of your recent trip to the Colony. We are flattered that you think our Fairfield Inn & Suites is clean and kept up like a brand new hotel. While we are in the process of building a new Courtyard across the street, the Fairfield Inn & Suites was... More 

Temecula, CA
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed March 3, 2015

As a Marriott Gold Elite member, I've stayed in a lot of Marriott properties and this was about the worst experience. I booked a room on an upper floor and received a ground floor room. When I inquired concerning my upper floor room the front desk advised they'd have to change me out the next day. The room reeked of... More 

Helpful?
3 Thank teamsc10190
MCicutto, Manager at Fairfield Inn & Suites Dallas Plano / The Colony, responded to this review

Thank you for taking the time to write about your stay.I apologize that your stay,listed as "April of 2014, when you traveled on business", was not up to Marriott Standards. If the dates of you stay were in March of 2015, I would certainly appreciate some more details of your experience, so that we can be sure of immediate corrective... More 

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