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Fairfield Inn & Suites Dallas Plano/The Colony

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Fairfield Inn & Suites Dallas Plano\/The Colony
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89 Reviews from our TripAdvisor Community

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Showing 87: English reviews
East Lansing, Michigan
Reviewed 2 weeks ago

Other than its great location, there's nothing else I liked about this hotel. The staff were not friendly, they served the same breakfast for the 2 days that I stayed, and worse, when I came for breakfast around 8:45, the serving platters for hot food were empty! No more sausages & eggs! And there wasn't any staff around the kitchen....

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Helpful?
Thank Jennifer G
mike c, Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear Jennifer, Thank you for taking the time to share your experience with us. While the teams strives everyday, to provide every guest with the personalized service, that they deserve. It appears that we have fallen short of this, during your stay. We should have certainly maintained the breakfast items, up to the 9am closing time. I am concerned about...

Okemos, Michigan
Reviewed 2 weeks ago via mobile

Fairfield Inn Plano/The Colony is nicely situated near the 121 freeway which makes it convenient to go anywhere farther North of Dallas or to Dallas itself. Breakfast is served daily and wifi reception in the room is excellent. There are places to eat and shop within 10 to 20 minutes from the hotel depending on traffic.

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Helpful?
Thank Nomadic_Thoughts
Marion, Illinois
Reviewed 2 weeks ago via mobile

Recently spent three days here for a family visit and a nearby wedding. Room was clean, spacious, well appointed. It had a decent hot/cold breakfast buffet. My only complaint is how thin the walls are. We kept the fan blowing at night to sleep because it drowned out the elevator and hallway noise.

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Helpful?
Thank Erik L
Colorado Springs, CO
Reviewed 4 weeks ago

I really wanted to like this hotel more as I travel to the Dallas area a lot. First, this hotel is very hard to find. The walls are very thin. I could hear the people in an adjacent room talking. They also had their TV on all night long until 4am. Then from 4-5am they turned it on and off...

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Helpful?
Thank nowincolorado
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear NowinColorado, Thank you for taking the time to inform us about your recent stay, and for taking the opportunity to stay with us again in the future. Your positive comments about the cleanliness of the hotel, the great breakfast and the overall friendliness of the team, is what we strive for every day. It is only by receiving comments,...

Reviewed October 29, 2016

My husband and I stayed at the Fairfield Inn last week. All the staff we interacted with were friendly and very helpful. I really appreciate it when I thank someone for their service and their sincere reply is "my pleasure." The breakfast was perfect for our needs, with oatmeal, a variety of fresh baked goods, fruit and bacon. The room...

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Helpful?
Thank Kathleen F
Hopkinton, Massachusetts, United States
Reviewed October 2, 2016 via mobile

My girlfriend and I stayed here this weekend on a visit to Dallas. This hotel is one of three Marriott properties in a little cul de sac hotel complex. It appears that the staff rotate at all of them all the time, as we saw the same front desk people at two hotels during the weekend.(friends and family occupied both...

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Helpful?
Thank Dave M
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dave, Thank you for taking the time to inform us of you recent experience at the Fairfield Inn. The comments about the friendliness of the team here are especially important to us, as we strive for great service with every guest. While we do not offer powdered eggs, the Fairfield Inn brand is revamping the breakfast offerings, based on the...

Georgetown, Colorado
Reviewed August 30, 2016

Front desk staff at check-in were very friendly and helpful. Room was well-appointed and spacious (as was the bathroom). Loved the bath amenities - especially the Paul Mitchell Awapuhi shampoo. No tub, just a nice sliding-door shower. Breakfast was good; not amazing, but typical fare for this type of hotel. Stayed for a wedding and our rate was excellent. Very...

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Helpful?
Thank emki33
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear Emki33, We appreciate you taking the time to inform us about your stay. We are fortunate to have a great partner and neighbor, with the Chapel Ana Villa wedding venue. Thank you for recognizing the efforts of the front desk team and their dedication to making sure your experience is memorable. We are rolling out a new breakfast program...

Dallas, Texas
Reviewed August 30, 2016

This place is beyond fantastic! Each time I spoke to the front desk staff they were so helpful and pleasant-- I felt like I was staying at a $300/night hotel. We had two rooms that connected (a queen/queen room and a king room) and the king room was quite a bit smaller than the queen/queen room. The rooms were super...

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Helpful?
Thank C N
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear CN, Thank you so much for your kind words. We are so happy that you had a great stay and were able to experience the level of service that the Fairfield Inn team works so hard to maintain. Hearing your remarks about the cleanliness, breakfast and pleasant front desk clerks, really motivates them to continue to provide excellent hospitality....

Smyrna, Delaware
Reviewed August 17, 2016

The hotel has good parking, a nice lobby, very helpful and friendly front desk staff. The room is very basic, we had a double queen. I should have looked at the room description more carefully, as the bathroom only had a shower. We have a little one, so baths for us were needed. The front desk clerk said they have...

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Helpful?
2Thank Vaison
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear Vaison, Thank you for taking time to tell us about your stay. We appreciate your comments, and are glad that you enjoyed your stay. We do have an amazing front desk team and they like nothing more than to hear they assisted in making your stay more enjoyable. While we do have a limited number of rooms with baths,...

Los Angeles, California
Reviewed August 15, 2016

I stayed here at a recent location as it was recommended by our company travel agent. I was highly impressed with the front-desk staff and their willingness to help and consistently friendly demeanor. The room was smaller than I'm generally used to for a king size bed, but the rooms are clean, well-maintained, and fully functional. It's location and price...

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Helpful?
Thank Matt H
mike c, General Manager at Fairfield Inn & Suites Dallas Plano/The Colony, responded to this review

Dear Matt H. We appreciate you sharing your experience, during your stay. Your positive comments about the front desk team, and their friendliness. They strive every day to ensure that our guests receive the same hospitality as you did. The housekeepers do an excellent job of keeping the hotel clean and receive some of the highest scores for overall cleanliness....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Fairfield Inn & Suites Dallas Plano/The Colony, Texas hotel offers the relaxing and inspiring experience you are looking for. Ideally located in the heart of The Colony, TX & just 2 miles to Legacy Park home to Frito-Lay, JC Penney, Stonebriar Mall, The Shops at Legacy & EDS HQ in Plano, Fairfield Inn & Suites by Marriott The Colony hotel is only minutes to Toyota Headquarters Pizza Hut Park, Dr. Pepper Stars Center, Five Star Park, The Tribute Golf Club and the cities of Plano, Frisco, Carrollton and Dallas, Texas. Fairfield Inn & Suites by Marriott Dallas Plano/The Colony hotel provides thoughtful amenities like comfortable bedding, 32" flat screen TV, free local calls and free wireless high speed internet. Recharge in our outdoor pool and Fitness Center. Revive daily with our complimentary deluxe continental buffet at this Plano/The Colony hotel. ... more   less 

Additional Information about Fairfield Inn & Suites Dallas Plano/The Colony

Address: 5909 Stone Creek Dr, The Colony, TX 75056-2615
Location: United States > Texas > The Colony
Price Range: $99 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Dallas Plano/The Colony 2.5*
Number of rooms: 104
Reservation Options:
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Also Known As:
Fairfield Inn & Suites Dallas Plano / The Colony Hotel The Colony
Fairfield Inn And Suites Dallas Plano / The Colony
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Questions & Answers

Questions? Get answers from Fairfield Inn & Suites Dallas Plano/The Colony staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Just hope you get quiet neighbors!”
  • bathroom
  • chair
  • shower
  • bed
  • desk
 of 5 bubbles nowincolorado, 4 weeks ago | Read review
“If traveling with young children, request a room that has a bathtub and a fridge.”
 of 5 bubbles Vaison, Aug 17, 2016 | Read review
“High-floor away from busy elevators”
  • View of room
  • Desk & TV
 of 5 bubbles MattH470, Aug 15, 2016 | Read review
“Our room faced the road; but was still extremely quiet.”
 of 5 bubbles Helen6503, Apr 13, 2016 | Read review
“For the most quiet room, stay away from rooms close to elevator or that face the freeway.”
 of 5 bubbles MartyJ413, Jan 17, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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