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Best Western Mainland Inn & Suites

189 reviews
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Traveler (20)
Room & Suite (9)
Dining (1)
Overview
  • Excellent34%
  • Very good26%
  • Average17%
  • Poor15%
  • Terrible8%
Travelers talk about
“best westerns”(4 reviews)
“room was clean”(11 reviews)
“musty odor”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Family Rooms
2.5 Star Hotel
All hotel details
Offers from Best Western Mainland Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (189)Write a Review
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LanguageEnglish
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16
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All reviewsbest westernsroom was cleanmusty odorthe toilet seatcruise terminalbreakfast areachecking ingreat place to staystaff was friendlyeggs and sausagecalled the front desklet them knowcleaning staffpre cruiseone night staygalvestonrace
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1 - 5 of 186 reviews
Reviewed 3 weeks ago

We came a little early for Christmas and decided to stay att this hotel. We wanted to go visit the light show at the only race way. The staff was very sweet and accommodating even working during holiday. The breakfast attendant, Lois, made my whole...More

Review collected in partnership with Best Western
Thank bettyf852
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded 1 week ago

Dear Betty, Thank you for your kind words. We are pleased to know that we were able to make your stay memorable. Thank you for your compliment on Ms. Lois. She loves making everyone's morning and reciving comments such as these. Hope you had a...More

Hotel's Favorite
Reviewed August 21, 2017

I found the rooms quiet and comfortable. the recommendations for local dining was excellent and close. The desk attendant took care of my needs personally. Service was excellent and departing was fast and courteous.

Review collected in partnership with Best Western
Thank johnjQ8614VM
Reviewed December 12, 2017

Not happy with stay, it’s important to have clean fresh Hotel at all times. The hotel has smells in room and is not in Best working way for a guest... up grades need to happen.... I don’t like staying somewhere I have to clean like...More

Review collected in partnership with Best Western
Thank HealthStay
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded 4 weeks ago

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed December 9, 2017

Mold or mildew odor in room so bad my family was coughing and sneezing. Carpet was wet by ac unit. Blankets were missing on the beds and when i asked for blankets night staff said they had no extra Blankets!More

Review collected in partnership with Best Western
Thank christophersJ3802QS
Response from Best Western M, General Manager at Best Western Mainland Inn & SuitesResponded December 11, 2017

We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and...More

Reviewed November 26, 2017

We Will not stay here again.Worse hotel visit in many years.The room was not clean at all.the bathroom was dirty.the tub had rust in it.Kids were running around upstairs for hours both nights.did not res well.More

Review collected in partnership with Best Western
Thank Sherman J
Response from Devyn S, General Manager at Best Western Mainland Inn & SuitesResponded November 28, 2017

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Center with Gym / Workout Room
Free Parking
Hotel Amenities
Breakfast included
Free Parking
Self-Serve Laundry
Meeting Rooms
Business Center with Internet Access
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
$90 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$90 - $143 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (20)
Room & Suite (9)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (13)
Bathroom (6)
Questions & Answers
Ask a question
Sandra R
September 7, 2017|
AnswerShow all 3 answers
Response from DCochranAustin_Texas | Reviewed this property |
Call ahead to make sure it is open.
0
Votes
a_robertmiller
December 14, 2015|
Answer
Response from a_robertmiller |
M i c r o s o f t O u t l o o k T e c h Su p p o r t +1800-713-8022 US/Canada, M i c r o s o f t O u t l o o k T e c h Su p p o r t m i c r o s o f t o u t l o o k t e c h s u p p o r t m i c r o s o f t t e c h s... More
0
Votes
Donnadoo47
October 7, 2015|
AnswerShow all 3 answers
Response from Best Western M | Property representative |
We only welcome Service Animals.
0
Votes
Room Tips
"Quiet stay for one night with friends while visiting Galveston"
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"Keep away from the elevators and try to book on the top floor"
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"Do not take adjoining room because you can hear everything."
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"Not sure since we had to have 3 rooms to get one that was ready."
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