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Comfort Inn & Suites Galveston Bay Refineries

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Traveler (25)
Room & Suite (14)
Dining (2)
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Overview
  • Excellent26%
  • Very good35%
  • Average20%
  • Poor8%
  • Terrible11%
Travelers talk about
“stayed here”(17 reviews)
“pre cruise stay”(5 reviews)
“free printing”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2 Star Hotel
All hotel details
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Rooms
Jul 2Jul 3
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (103)
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102 results
Traveler rating
27
33
21
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LanguageEnglish
27
33
21
9
12
Show reviews that mention
All reviewsstayed herepre cruise stayfree printingdecent placeloved the swimming poollaundry roomminute drivestaff was friendlygreat pre cruise hotelfront desk personnelcomfy bedcontinental breakfastupon checkcruise portwould stay againclean roomsgalveston
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1 - 5 of 102 reviews
Reviewed 1 week ago via mobile

We stayed at this hotel for two nights before leaving on a cruise out of Galveston. We were very comfortable and found the rooms to be clean and spacious. Breakfast was a huge plus for us and we enjoyed it both mornings. We did use...More

Thank Alaena H
Response from Nerissa M, Guest Relations Manager at Comfort Inn & Suites Galveston Bay RefineriesResponded 5 days ago

Dear Alaena H, We are all thrilled to learn that you enjoyed such a pleasant experience with us . Thank you for your kind comments a regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our...More

Reviewed May 16, 2018 via mobile

A Very Worn Down Hotel. We switched rooms twice right away because they had a very strong, musty odor. The lady at the front desk was very understanding. While the third room didn't smell, there were dings and dents everywhere, dirt on walls, mascara on...More

Thank Prax-Tammy
Response from Nerissa M, Guest Relations Manager at Comfort Inn & Suites Galveston Bay RefineriesResponded 4 weeks ago

Prax-Tammy, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. Know that your voice is important to us and that we are addressing the issues that you indicated in an effort to improve upon the guest experience...More

Reviewed April 3, 2018 via mobile

Receptionist at Check-in was friendly. The room at first glance was remodeled but there was a hole in the ceiling from water damage that took that down a notch. Some mold in the shower but not enough to change rooms. Kids were continually running up...More

Thank szetka
Response from Tina M, Guest Relations Manager at Comfort Inn & Suites Galveston Bay RefineriesResponded April 8, 2018

We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we certainly take this very seriously and have forwarded it to...More

Reviewed February 20, 2018

We were cruising out of Galveston on Sunday so we booked this hotel for Saturday night. I was a little leary due to some of the reviews I read. There was no need for worry. It was clean and updated beds. The carpet needed a...More

Thank klhskygirl
Response from Tina M, Guest Relations Manager at Comfort Inn & Suites Galveston Bay RefineriesResponded March 8, 2018

klhskygirl, Thank you for your high rating of our Comfort Inn & Suites Galveston Bay Refineries hotel and for taking the time to share your experience! We are so glad to hear from you and to learn that we were able to give you a...More

Reviewed December 22, 2017

We stayed for 2 nights, the rooms were neat and clean, view is not that good, but we didn't spend much time there, front desk personnel was friendly, loved the swimming pool, also Galveston Island and Kemmah is close from there.More

Thank KoreyLTaylor
Response from Tina M, Guest Relations Manager at Comfort Inn & Suites Galveston Bay RefineriesResponded March 8, 2018

Dear KoreyLTaylor, Your kind compliments mean so much to us, and we thank you for taking the time to share this review of Comfort Inn & Suites Galveston Bay Refineries Hotel. I am so glad that you found our hotel to be clean and convenient...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Self-Serve Laundry
Breakfast Available
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
$95 - $225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
$95 - $225 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveler (25)
Room & Suite (14)
Dining (2)
Pool & Beach (1)
Questions & Answers
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Scrappysue_10
March 25, 2018|
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Response from Bob K | Reviewed this property |
I drove but I'm sure it a piece of cake to order an Uber. If you pull up the application for the area you should be able to see who's available at that point in time.
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Votes
Room Tips
"Terrible customer service"
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"There is an elevator so it dosent really matter what room you get."
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"basic hotel to sleep and get complementary breakfast"
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"go elsewhere!"
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