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Comfort Inn & Suites Galveston Bay Refineries

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320 Highway 146 North, Texas City, TX 77590 (Formerly Comfort Inn & Suites Texas City)
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Comfort Inn & Suites Galveston Bay Refineries
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73 Reviews from our TripAdvisor Community

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Showing 72: English reviews
1 review
3 of 5 stars Reviewed 6 days ago NEW

Staff was very courteous and helpful. No complaints there by any means. Only problem was with my room the first night. There was a very sour odor in the room. I'm not sure what the origin was but when I notified the front desk they promptly moved me to a room that was good.

Helpful?
Thank Dale G
gemsj, General Manager at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We stayed here the night before heading to the cruise ship and enjoyed our stay. The hotel was clean and the staff were very friendly. The check in and check out process was seamless and the breakfast was enjoyable.

Helpful?
Thank Brandi L
Kemp, Texas
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Check in was quick, asked for room close to pool and got that. Room was clean, beds were ok. Most of the staff were nice. It is obvious that the owners are very frugal, front desk help has most of the breakfast duty, therefore if people are checking out or the phone is ringing, the breakfast gets last priority. No... More 

Helpful?
Thank Tona C
Jody P, General Manager at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
56 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel the night before our spring break cruise. All the of the hotels in Galveston were outrageously expensive being spring break. The hotel is a pretty new hotel and is close enough to Galveston to make it an easy drive to the port. Rooms were clean. Its a good place to stay for the value.

Helpful?
Thank knighttd
Jody P, General Manager at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Level Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed June 18, 2016

After the loss of both my grandmother and grandfather, my mom & her sisters decided to begin an annual reunion vacation in the Galveston area. Unfortunately, this year we chose this property as a cheaper alternative to some of the pricier options that we have used in the past. Well the old adage has proved true once again - "you... More 

Helpful?
Thank Fanci411
Jody P, General Manager at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Travelers are raving about these Texas City hotels

Mazatlan, Mexico
Level Contributor
91 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed May 28, 2016 via mobile

Just passing through Texas City we chose the Comfort Inn. Not a great neighborhood and was concerned about the security of our vehicle but no problems. The room was very clean and comfortable. King size bed offered a great nights sleep. We enjoy the spacious bathroom and counter space. Not anything close to walk to for food or a nightcap.

Helpful?
Thank 1espresso
comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see... More 

Little Rock, Arkansas
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 5, 2016

We stayed here 2 nights before our cruise left out on Sunday it was a nice clean hotel, they had a nice pool and hot tub we spent some time in. My only complaint would be that there were no towels for the pool stocked and the night time check in person was sitting behind the desk playing on her... More 

Helpful?
Thank Brenda R
comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your comments. I’m pleased you had a good experience with us although I regret that we couldn’t completely satisfy you. I’m glad we could take care of things for you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible... More 

Parkland, Florida
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 1, 2016

A little below standards for most of the Comfort Suites I have stayed at. The room was clean. Didn't have any view, no surprise it was Texas City. Breakfast had variety. The television reception in the room stunk. No HD poor picture and limited channels. No business computer for guests.

Helpful?
Thank Andrea P
comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your comments. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We’re also always working to get better. I hope you will give us another chance and see... More 

Rowlett, Texas, USA
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed February 2, 2016 via mobile

We stayed here while in town for my aunt's memorial service. It was very clean. The person behind the desk was personable and helpful. The breakfast buffet was very nice and the staff kept everything well-stocked. Bed was comfy as were the pillows. Lots of people stay there when going on a cruise. I would definitely stay there again.

Helpful?
Thank Donna F
comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your kind comments about our hotel here in Texas City. I’m very sorry for your loss. I’m so pleased that you would stay with us again, and I hope you have the opportunity to do that soon under nicer circumstances. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve... More 

Phoenix, Arizona
Level Contributor
86 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed January 20, 2016 via mobile

Met some family at this hotel as we prepared to go to Galveston for a cruise. Overall, the beds are comfortable and the room is clean, but the staff was unresponsive to our needs and the breakfast was inadequate. I had a little boy who was having to sleep on the floor and they would not provide a cot or... More 

Helpful?
Thank Superevangelist
comfortinnandsuitesg, Webmaster at Comfort Inn & Suites Galveston Bay Refineries, responded to this review

Dear Guest, Thanks for your comments. I’m terribly sorry that we failed to meet your expectations in some ways and that no cot was available in time to meet your needs. We take real pride in this hotel and believe that pride shows in everything we do. I’m disappointed that we could not satisfy you, and I hope you will... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Inn & Suites Galveston Bay Refineries

Address: 320 Highway 146 North, Texas City, TX 77590 (Formerly Comfort Inn & Suites Texas City)
Location: United States > Texas > Texas Gulf Coast > Texas City
Price Range: $94 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn & Suites Galveston Bay Refineries 2.5*
Number of rooms: 67
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Also Known As:
Texas City Comfort Inn
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