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Holiday Inn Express Hotel & Suites Terrell

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300 Tanger Drive, Terrell, TX 75160
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1 room 1 adult
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Holiday Inn Express Hotel & Suites Terrell
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104 Reviews from our TripAdvisor Community

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Livingston, Texas
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed December 9, 2015

We can't say enough nice things about the staff and the facility there! We've been treated like important customers twice and we feel appreciated ... like favorites even!!! The Breakfast is great! The Room was Comfortable! The level of clean was fantastic! This Hostelry is TOPS!

Helpful?
Thank Elpistolero
Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good afternoon Elpistolero, I am so happy that you enjoyed your stay at our hotel here in Terrell! We love getting feedback, and comments like yours let us know that we are doing a great job! I will pass the compliments on to my staff and we hope to see you on your next trip, Cheyenne Arentz General Manager More 

Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 2, 2015 via mobile

Excellent facility.... Spotless rooms, staff very pleasant... Would definitely stay here again. Rooms very quiet, back off the highway.... Only down side was they were out of milk at breakfast and the juice machine was out of order...... Slept like a rock....

Helpful?
Thank Lynn F
Cheyenne A, General Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Good afternoon Lynn F, Thank you so much for completing a review of our facility for us! We realize how precious your time is, so we appreciate it immensely. I am so sorry that our breakfast bar was not up to par when you visited. Occasionally we do have unexpected rises in occupancy and have to make due for a... More 

Spring, Texas
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed October 22, 2015

We were in town briefly for a family wedding, and really wanted to check in early so our toddler could get her nap. The hotel was very busy with Texas/OU Weekend and 2 weddings, but the front desk was more than helpful and made sure we received the first available room...much earlier than regular check in time!

Helpful?
Thank Katehunni
Brian M, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

We are all very happy to hear we were able to accommodate your family for an early check-in! I can only imagine what a toddler in need of a nap could be like; all the better we were able to help you in to a room. I also appreciate your understanding in the matter of an active weekend at a... More 

Terrell, Texas
1 review
5 of 5 stars Reviewed October 1, 2015

I was here with the wife and it was a nice room, clean and not noisy at all. Really enjoyed the stay, will come again. The only draw back for me was it was pretty pricey... If you get a chance to stay here, go for it...

Helpful?
Thank Dennis J
Brian M, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Firstly, thank you for taking the time to write a review of your recent stay! We are all very pleased you had such an enjoyable stay. When a guest will recommend that if someone has a chance to stay here, they should? That is an excellent indicator we are achieving our goals of total guest satisfaction. Thank you again, and... More 

Fort Worth
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed September 27, 2015

Stopped in after making a phone reservation. Staff was friendly and helpful. This was my first stay at this location. I found it to be clean and comfortable. I would probably stay again. They do recognize my IHG status but forgot to add the welcome points.

Helpful?
Thank Tag G
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Dear Tag G, Thank you for taking the time to relay your comments regarding our property during your recent stay. I am happy that you have regarded our staff friendly and helpful and found our hotel and rooms clean and comfortable. Comments such as yours only fuel us more, to keep working towards providing a excellent service to our guests.... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 31, 2015 via mobile

Clean room, good location. Front desk staff very friendly. Breakfast was average but very friendly staff. Lots of hot coffee and cinnamon rolls. Hot tub and pool closed for repairs. Rates cheaper than I have stayed in a long time. Suites are very large.

Helpful?
Thank Kathy A
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Dear Kathy A, Thank you for posting a review about your recent stay with us. We are pleased that you found both our front desk and restaurant staff highly commendable. Your kind comments will certainly encourage our team members to work even harder to consistently delight our guests. Thank you for noting our good location and cleanliness of the rooms.... More 

Thomson
Level Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 17, 2015

This is a very new facility and well kept. Everyone on staff was helpful and personable. It was near a Tanger Outlet Mall and many dining opportunities. Though it was just off I-20, it was far enough removed that we heard no noise. After driving through Dallas, we were relieved to be here!!

Helpful?
Thank Nan T
Brian M, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Glad to have you! Thank you for taking the time to write a review for our property. We are all very glad you found our hotel to be a pleasant place to stay, and that you were able to take advantage of our convenient location. After getting through DFW's traffic at night, or bracing for the trip in the morning,... More 

Cleburne
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 11, 2015

Beautiful facility. Very restful atmosphere. Very nice staff. Indoor pool was great to avoid the sun and rain last time we were there. Breakfast was very good (except the sausage - pretty sure it was not pork !) We will stay there again.

Helpful?
Thank Clark L
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Enjoying all of the amenities we offer across the board is fantastic! Thank you for sharing your experiences here. I do apologize for any...inconsistencies you may have encountered in the breakfast area, and I assure you that your feedback will be addressed. I hope you stay with us again soon so that we can prove our commitment to your satisfaction. More 

Tampa, Florida
Level Contributor
104 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
3 of 5 stars Reviewed July 11, 2015

Returning to the area meant returning to what was a great lodging experience last time - the Holiday Inn Express in Terrell. Still very pleasant and helpful staff (thanks for the good recommendation for dinner), but the rooms are feeling a little worn. Needs repainting, etc. But everything was clean, room well stocked, and a solid - if not quite... More 

Helpful?
1 Thank Bill H
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Return visitors are an excellent benchmark for how we as a hotel are continuing our commitment to guest comfort. I appreciate you taking the time to give us a review of your comparisons to prior visits, and the whole staff will be glad to see our service is holding up to the standards of our guests. The brick and mortar... More 

Springfield, Missouri
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 10, 2015

Stayed here once before this trip and it was ok. This time - first room I got had no working A/C. I was promptly given another room - no hassles. That room was ok...but the cleaning crew had been sloppy. Carpet not vacuumed, trash on floor of bathroom behind door, nasty stains on sofa. The linens were clean and the... More 

Helpful?
1 Thank jaspurcat
Alicia R, Manager at Holiday Inn Express Hotel & Suites Terrell, responded to this review

Firstly, thank you for taking the time to write a review of your recent stay! Guest feedback is always welcome. We are happy that the end result was a pleasant experience, but we do want to apologize for the issues you encountered. While we do appreciate your praise of our quick responses, I assure you we will endeavour to make... More 

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