Absolutely Horrible. Bathroom had not been cleaned, no bathroom towels, and NO HOT WATER. We did not receive any compensation for this awful stay despite alerting the staff to the problems. Stay elsewhere. We will the next time.
Not much to choose from in the area....Room was clean. Bed was comfortable. Had to flip a switch to allow water heater to warm water (this was not posted). Overall, ok. Location is the best part of this accommodation.
Despite having great potential due to its location and proximity to Terlingua & Big Bend, this was a terrible overall experience. Bad value, customer service was awful and its evident the owner has not invested much in the hotel. Would never recommend this hotel to anyone.
We expected a simple Hotel room, but the room is fare away from the rate we paid for! Light covers are missing or damaged, the toilet tilts when in use, the Hotel is offering no breakfast. This hotel is definitely only a money machine and the owner don’t cares about his customers
Uninviting inside and out. Clean but only the basics so way overpriced...one feels taken advantage of. Bar and restaurant uninviting as well, no breakfast offered and junk all over the place . Owner seems not to care. At half price it could be considered barely good.
"Instruct hotel to turn air conditioning/heat several hours before you arrive."
"Try the Chisos Mountain Lodge instead!"
"Insist on a room with working AC and ceiling fan."
"I don't think there are any."