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Houston Marriott Sugar Land

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16090 City Walk, Sugar Land, TX 77479-6539
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (149)
Room & Suite (37)
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Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Houston Marriott Sugar Land
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 10 hotels in Sugar Land
Location
Cleanliness
Service
Value
Travelers' Choice
Finding an ideal family-friendly hotel in Sugar Land does not have to be difficult. Welcome to Houston Marriott Sugar Land, a nice option for travelers like you. Close to Constellation Field (2.3 mi), a popular Sugar Land landmark, Marriott Sugar Land is a great destination for tourists. Guest rooms offer a flat screen TV, and Houston Marriott Sugar Land makes getting online easy as paid internet access is available. You can also take advantage of some of the amenities offered by the hotel, including room service and a concierge. In addition, guests can enjoy a pool and a lounge during their visit. As an added convenience, there is parking available to guests. While visiting Sugar Land, you may want to try some lobster at one of the nearby restaurants, such as Churrascos, Perry's Steakhouse & Grille - Sugar Land, or Antonia's Italian Ristorante. Should time allow, Sugar Land Town Square and Selfie Statue are some popular attractions that are within walking distance. Houston Marriott Sugar Land looks forward to welcoming you on your visit to Sugar Land.
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Property amenities
Paid public parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Paid wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast buffet
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
Hotel links
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Popular mentions
Obiohacad wrote a review Jun 2021
Potomac, Maryland6 contributions10 helpful votes
Before we even left for Texas, we received an ema from the hotel I forming us that we would not receive any cleaning from the housekeeping staff due to COVID. This is in a state with no mask mandate. We checked in on Saturday morning as we flew in for a funeral. We noted as we walked to our room that the carpet in the hallways were not vacuumed and had tiny bits of litter on it. Unfortunately for us, Texas hotels have cancelled their room service and limited their restaurant service although this hotel's website still claims to have room service. The restaurant is called the "The Burning Pear". It was decent food but the seating had ripped patches in them. The desk chair in the room itself had similar worn and torn patches. The room was ok but the air conditioning did not work well. We were very disappointed with the service from the front desk. When we asked for robes, the front desk claimed that robes were unavailable in the hotel yet housekeeping sent us robes. We asked for an additional luggage rack and the front desk sent a bell person with a doily who informed us that luggage racks were 1/room. Housekeeping sent us an additional luggage rack thankfully. All in all, the stay was akin to being in a Bed and Breakfast and certainly did not meet with Marriott's international standards.
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Date of stay: June 2021Trip type: Traveled with family
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Response from Sandy Robnett, Owner at Houston Marriott Sugar Land
Responded Jun 7, 2021
Thank you for choosing Houston Marriott Sugar Land and for your comments. While I hate to hear that you were not completely pleased with your stay, I appreciate the feedback as this is how we improve. I have shared your comments with the appropriate team members. I hope you'll give us another chance when you're in the area.
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DLEX1234 wrote a review May 2021
SOUTH PADRE ISLAND3 contributions1 helpful vote
This hotel is listed as a “LUXURY’ hotel. Far from it! We checked in at 4pm and were told there was an issue with the water and would be around an hour before the water was turned back on. No problem, we’re going out and should be back in a couple of hours. After returning 3 hours later we were still without water. At 10:30 at night I called the front desk where no one ever answered. I called back on my cell phone and someone promptly answered. They had no idea when the water would be turned back on and were still working on it. I asked if there were other rooms with water we could use the restroom but they said all of the hotel was without water. The next morning we woke up to scalding hot water in the sink only but no water in the toilet or shower. I called the front desk and the woman that answered was not very helpful and said they were still working on the issue. From the moment we checked in till the moment we checked out we had no water except for the scalding hot water in the sink which was also stopped up. When I approached the clerk at the front desk I asked her what are we doing abut the bill She very rudely said she would give me a $50 discount and proceeded to give me my receipt. I was like “WHAT”? $50????? After everything we’ve been thru? She had the audacity to yell at me and say why I was being rude to her. I’m giving you a discount and YOURE being rude to me!!!! At that point I asked to speak to her manager. She was not only rude but obviously should not be a front desk clerk and yell at the guest. The manager came and she was very nice, very soft spoken and listened to my complaints and I listened to what was going on with the plumbing. She quickly said we shouldn’t have to pay after all the inconvenience. As much as we have enjoyed staying in the past at this Marriott in Sugar Land, this one is off our list. It IS NOT A LUXURY HOTEL BY ANY MEANS. ROOMS ARE PRETTY RUNNED DOWN ALREADY.
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Date of stay: May 2021
Rooms
Location
Service
Trip type: Traveled on business
Room Tip: Very run down already with incompetent staff
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Response from Jeff Fuller, General Manager at Houston Marriott Sugar Land
Responded May 21, 2021
Dlex1234-Please accept my apologies. We needed to turn our main water line off due to a pipe break from the deep freeze here in February. After doing so, we could not get enough pressure to flow cold water through our system. We finally fixed it, but it took much longer than our plumbers led us to believe. Additional apologies from any rudeness from our front desk agents. They were given conflicting information. Please consider us in the future, as this was an abnormality.
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Sarah M wrote a review May 2021
Corpus Christi, Texas1 contribution
Check in was slow and inefficient. The rooms were outdated and not the cleanest. The air conditioner did not cool the room well. With the thermostat at 60 degrees the room maybe cooled to a muggy 75. Will stay at another hotel if I need to stay in the area again in the future.
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Jeff Fuller, General Manager at Houston Marriott Sugar Land
Responded May 18, 2021
Dear Sarah, please accept my apologies during your recent stay with us. We are quickly ramping up our physical property with a new chiller, cooling tower, and desk chairs in our guest rooms, in an effort to slowly modernize and keep our hotel cooler. Please give us another opportunity to show off our wonderful hotel and awesome location. Warm regards,
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laura0524 wrote a review Apr 2021
New Braunfels, Texas24 contributions6 helpful votes
This hotel offers one thing promising. Location. The service is good and friendly but the hotel itself is a little dated. Smells a bit funky and I would not recommend walking barefoot on the carpet. Your feet tend to stick. The AC seems to not cool the room and it feels very musky with no circulation.
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Date of stay: April 2021
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Response from Sandy Robnett, Owner at Houston Marriott Sugar Land
Responded May 1, 2021
Dear Laura - thank you for choosing Marriott Houston Sugar Land for your stay. I'm sorry our hotel fell short of your expectations because we work really hard to ensure our guests have a great stay. I hope you'll give us another chance if you're ever in the area in the future.
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Jericho58 wrote a review Mar 2021
Port Lavaca, Texas11 contributions7 helpful votes
I don’t think I’ve ever written a bad review on Trip Advisor, and almost feel bad doing so as I love everything about Sugar Land, Texas! Now here comes the big BUT-I have never been more disappointed in anything “Sugar Land” as I was of our visit last night to celebrate my granddaughters 8th birthday with a very special girls night out. My daughter in law made the reservation, and I was very excited about it as we have stayed in several other Marriotts since the Covid situation began. No problem. Sugar Land was a whole different story, and I don’t understand why. We are in Texas and things have been very doable during past year. Not at this Marriott. No room service, very poor front desk/check-in, no bellman or anyone to assist you to your room, no ice or anything extra, no coffee in the room, not even a phone option to call anyone on site. Hmmmmm, I’m sure the line would stay busy if they had one. I don’t understand why the Marriott couldn’t send someone to your door with room service if it’s ok for Door Dash to deliver something to you. And why isn’t the bar or any other food options available downstairs? We could and would follow the guidelines like in any other restaurant we have visited. I just don’t get it or the logic involved to make such poor decisions. Unless you are giving your guests a huge discount to stay there with the current lack of amenities it just makes no sense. I have seen on other comments that there is a new manager at this location. I wish them well and hope they can get this hotel back up to par. We have lived in SL for over 30 years and have attended many lovely functions at the SL Marriott. I look forward to doing so again. Please accept these comments as corrective criticism and best of luck to you all. We have enjoyed staying at Marriott hotels all over the US and look forward to doing so again.
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Date of stay: March 2021Trip type: Traveled with family
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Response from Jeff Fuller, General Manager at Houston Marriott Sugar Land
Responded Mar 28, 2021
Dear Jericho58- Please accept my genuine apologies in reference to your disappointment during your stay with us last night in honor of your granddaughter's 8th birthday. The majority of full service hotels are not delivering food to guest rooms to avoid the overall handling of food. Many hotels, including our Sugar Land property does not have food outlets open yet. That will change on Monday, April 5th, when we will open The Burning Pear for breakfast and evening appetizers in our lounge. We are hopeful room service will be open again soon. Your comments about our phone service and ice are inexcusable. I will use your comments as a teachable moment. Occupancy is consistently picking up, and the hiring of additional staff is happening weekly. Please consider coming back to us soon. Sincerely,
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PRICE RANGE
$113 - $215 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sugar land marriott town square hotel sugar land, marriott sugar land
LOCATION
United StatesTexasTexas Gulf CoastSugar Land
NUMBER OF ROOMS
300
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Frequently Asked Questions about Houston Marriott Sugar Land
Which popular attractions are close to Houston Marriott Sugar Land?
Nearby attractions include Sugar Land Town Square (0.05 miles), Flying Saucer (0.1 miles), and Pinot's Palette (0.07 miles).
What are some of the property amenities at Houston Marriott Sugar Land?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Houston Marriott Sugar Land?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at Houston Marriott Sugar Land?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Houston Marriott Sugar Land?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Houston Marriott Sugar Land?
Conveniently located restaurants include Japaneiro's Sushi Bistro & Latin Grill, Jupiter Pizza & Waffle Co., and Perry's Steakhouse & Grille - Sugar Land.
Are there opportunities to exercise at Houston Marriott Sugar Land?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Houston Marriott Sugar Land?
Yes, dry cleaning and laundry service are offered to guests.
Does Houston Marriott Sugar Land offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Houston Marriott Sugar Land?
Many travelers enjoy visiting George Ranch Historical Park (8.1 miles).
Is Houston Marriott Sugar Land accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.