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Extended Stay America - Houston - Sugar Land

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98 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Sugar Land
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Showing 98: English reviews
Sugar Land, Texas
Reviewed March 7, 2013

I rarely allocate time to write a review, let alone a review on a hotel. I'm a Consultant whose job entails staying at hotels about 75% of the year. This location is the first location where I have truly felt as if I was back home, and home for me is back in NYC. I was suppose to only have...

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Helpful?
Thank Rahim K
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write such an awesome review of your stay at our Sugarland location. Glad to hear that we are the first location where it actually felt like home. That the staff at this location made you feel at home and took the time to get to know you and was able to attend to...

Sugar Land, Texas
Reviewed February 28, 2013

I have traveled many places for business, and have stayed at many different hotels across the nation and world-wide. I must say that my stay at Extended Stay America in Sugar Land, TX has been the most pleasant and accommodating of any stay due to the excellence of customer service provided by Monique and by the rest of the hotel...

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Helpful?
Thank Michael R
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time out of your busy schedule to write such a great review of your stay. I am excited that your stay was the most pleasant and accommodating due mainly because of the customer service provided by Monique and the entire staff. Glad to hear that you enjoyed the fact that we have kitchenettes in our...

Reviewed February 19, 2013

I have stayed at multiple extended stays before and this one is by far the best! The staff here is amazing and you can tell they really do care about making the stay as good as possible. Monique at the front desk is the most amazing and sweet woman!!

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Helpful?
Thank Bkvgbutt
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your wonderful review of our ESA Sugar Land property. I was so very pleased to hear you thought our staff were "amazing"! We think so too. Thank you for your very nice comments about Monique. I will be sure to share this with her. We really appreciate your recommendation of our hotel. Thank you for sharing your...

Reviewed February 15, 2013

I love staying here. The prices are great. The rooms are huge and the staff is so friendly! I highly recommend this hotel for any extended stays. I am a regular customer. Flat screen TVs. Refrigerator and stove. Couch! Pool! For amazing price!

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Helpful?
Thank lldietz
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your great review of our property. I was so pleased to hear your wonderful comments about our "friendly staff". Also it was great to hear that you appreciated the low prices, kitchens and large rooms. We would like to thank you for your recommendation. Thank you again for sharing your experience with us. We look forward to...

Huntsville, Alabama
Reviewed February 15, 2013

I came for business to stay for a month at extended stay. The staff is very friendly and helpful.Thank you Nick and Monique for all of your help.The rooms are spacious and clean. You are not far from dining or shopping. I would recommend this place to anyone.

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Helpful?
Thank Rachel H
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you so much for the great survey of our property. I was very pleased to hear how helpful Monique was during your stay! I'm glad also that the kitchen worked out so well for you. We really appreciate your recommendation of this hotel. Thank you again for sharing your thoughts with us. We look forward to your return whenever...

Sugar Land, Texas
Reviewed February 13, 2013

I was here planned to stay for a week but extended it to three weeks,its really an extended stay bacause i extended my stay from 1 to 3 weeks.this place is cool and nice,this sweet lady Monique was extremely good,nice and helpfull she helps me in whatever i needed.the rooms have everything i needed more especially the kitchen stuffs bcos...

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Helpful?
Thank pacpinpeter
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you so much for the great survey of our property. I was very pleased to hear how helpful Monique was during your stay! I'm glad also that the kitchen worked out so well for you. We really appreciate your recommendation of this hotel. Thank you again for sharing your thoughts with us. We look forward to your return whenever...

Reviewed February 13, 2013

My stay @ the extended stay has been an amazing experience - Moinique has been outstanding with her great customer service skills. Right from day 1 she helped me with booking the room to making sure I got the best room. I would definetly recommend this place to anyone.

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Helpful?
Thank Popatlal007
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your great review of our property. I'm so pleased to hear your wonderful comments about Monique. I will be sure and share these with her. It was good to her that your stay was "Outstanding!!!". We really appreciate your recommendation of this hotel. Thank you again for sharing your experience with us. We look forward to welcoming...

Sugar Land, Texas
Reviewed January 22, 2013

I've been here for a few months as I relocated from Dallas and I have to say I've had a great experience. The staff is very helpful and very nice. Monique and Nick are very helpful and just great. The location is perfect also as it's not too far from restaurants and shopping areas.

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Helpful?
Thank IrmaPatricia
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you have had a "great experience" during your stay. I really appreciate your kind comments regarding the helpful staff and also your wonderful comment in regards to Nick and Monique. Your recommendation of this hotel is very important to us. Thank you again for...

Dallas, Texas, United States
Reviewed January 20, 2013

I was at this location for an extended period and Monique was extremely helpful in my stay. She was very helpful and professional when she helped me with whatever I needed.I will recommend this hotel to all my friends and Family. Thank You Monique.

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Helpful?
Thank Edgar T
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad to hear your wonderful comments about Monique taking care of you and being very helpful and professional. I certainly appreciate your recommendation to others about our hotel. Thank you again for your review. We look forward to seeing you again, should your travels bring you...

Hartsville, South Carolina
Reviewed January 13, 2013

Enjoyed my stay here. Originally scheduled for one week stay, actually stayed for three weeks.Large rooms enjoyed cooking breakfast lunch and dinner. Very friendly day/night staff. Very great business trip!

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Helpful?
Thank Jerry P
Saints01Houston, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. I'm glad that you said you appreciated your large room. I was also pleased to hear that you liked the full kitchen and enjoyed cooking your own breakfast. I was especially glad that you thought that both the day and night staff were very good. Thank you...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $70 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose rooms on the second floor. You are closer to the laundry room and snack machine. The whole hotel is quiet.”
 of 5 bubbles lasheenar, Oct 23, 2016 | Read review
“Avoid this hotel AT ALL COSTS!”
  • Hair in bed linen
  • Dilapidated Kitchen
  • Bed linen stain
 of 5 bubbles adamrV410OH, Oct 17, 2016 | Read review
“Ask to see the rooms first”
 of 5 bubbles Sorina724, Apr 28, 2016 | Read review
“Get a room away from the freeway”
 of 5 bubbles wgn, Oct 26, 2015 | Read review
“Hotel would not honor our reservation made with the hotel directly. Choose another hotel.”
 of 5 bubbles Sloopy54, Feb 20, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question