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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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90 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Sugar Land
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Showing 90: English reviews
Level Contributor
4 reviews
5 of 5 stars Reviewed January 22, 2014

I moved across country and stayed at the Comfort Inn and Suites (Texas must be known for big bugs - had the same issue in South Carolina). While exploring the area and wanted to change hotels, I found this great hotel (Extended Stay America - Sugar Land TX) to call home. The staff was EXCELLENT from the moment that I... More 

Helpful?
Thank Tuhlia
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am very happy to read your feedback regarding our excellent staff and the cleanliness of your room. As well, it’s great to hear that you were able to take advantage of our convenient location. Thank you for providing us with your comments. We hope... More 

Lake Jackson, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 19, 2014

First, ask specific driving instructions because the location is difficult to get to. I called the night before our reservation to confirm & make sure they had a King size bed available since my husband & I are not small people. I was told by the person on the phone, that they had a "special priceline only room" & the... More 

Helpful?
2 Thank GeralynkR
Manager_11525, Owner at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that our staff and the cleanliness of your room did not meet your needs. I met with our housekeeping staff to address these issues and your comments will be very useful as we work toward better serving our guests. I am sorry that you were misinformed about the... More 

Travelers are raving about these Sugar Land hotels

Plano, Texas
Level Contributor
179 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
2 of 5 stars Reviewed December 30, 2013

It was a Thanksgiving weekend visit with family for us and our son. Based on the price, pictures and some reviews, it seemed like a good nearby choice. When we arrived, we actually tried to check in at the wrong hotel - the Extended Stay Stafford is just a mile or so up the freeway. Based on our stay, that... More 

Helpful?
2 Thank s2mc
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am very sorry that your room and our grab-and-go breakfast did not meet your expectations. As this hotel's manager, I can assure you that your comments have been brought to the attention of our staff, and we are working to enhance our offerings moving forward. As well, since the breakfast... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 16, 2013

Just finished a two week stay here, the room had mold everywhere.. The a/c heating units had a disgusting amount of mold buildup in the vents.. Bathroom walls and ceilings were covered in mold. The room had a horrible stench 24/7 ; not to mention the 2 cockroaches I witnessed crawling down the hallway.. The wi-fi service does not work... More 

Helpful?
1 Thank Mapleleafs21
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you encountered these issues during your stay .I discussed your comments with my team and our maintenance and housekeeping staff will be servicing each room to ensure that there isn't mold. We have contacted our pest control company to do a treatment as well. Thank you again... More 

Houston, Texas
Level Contributor
154 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed September 28, 2013

Good place to stay. It’s very much near to Houston, Stafford. If you don't have car then Walmart, Sam's club, Indian restaurant and small lake side restaurant is very much near. Staff is really helpful.

Helpful?
Thank Rohit S
Richmond, Texas, United States
1 review
4 of 5 stars Reviewed September 4, 2013

You have to experience the warm home greeting you get when coming home for the holidays and the feeling of genuine care from Monique Joseph. She has gone over and beyond to make my time here at Extended Stay America (sugar land, tx) a memorable cone. It's not very often that you meet a perfectly stranger that shows you that... More 

Helpful?
Thank Tim D
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Tim - I received a copy of your review and wanted to take a moment to personally respond. We appreciate the kind comments about the customer service provided to you by Monique. Also, I am sorry to hear about your injury. We are working to remedy the issue with the drain pipe to ensure this type of incident does not... More 

Colorado Springs, Colorado, United States
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 2, 2013

Rooms are out dated, appliances are in poor shape and a safety hazard. I had to be relocated to 2 different rooms do to ceiling leaking in the bathroom and bad smelling. House cleaning was done once a week and did not vacuum the flooring. There was mold on the walls in the bathrooms, the fixture for the bathroom sink... More 

Helpful?
1 Thank Tim D
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Tim - Thank you for your recent review of your stay. I sincerely apologize that your room was unclean and had an odor. In response, I am working with our housekeeping staff to improve our cleaning procedures. As well, our maintenance staff is making repairs in your room as needed. Thank you for sharing your experience with us. We hope... More 

Level Contributor
50 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed August 12, 2013

I've stayed in many different types of hotels /motels over the years. This was by far the most disappointing and frankly disgusting of them all. It started with broken hangers and a broken iron. The "ergonomic" work space offrred would only suit an orangutan. Then I started finding the mystery stains. Too many to mention here. Suffice it to say... More 

Helpful?
1 Thank TrippinRoy2013
Lubbock, Texas
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 24, 2013

This was even a corporate stay. Rooms were filthy. Would never use the cups, plates or utensils provided. Floors were disgusting and dirty. Showers had obviously not been cleaned in a while. Long, dark, black hair in shower, on floor. It was gross. Smelled like bleach, which admittedly was better than the cigarrette smoke from the rest of the hotel.... More 

Helpful?
1 Thank rhuntington16
1 review
3 of 5 stars Reviewed July 22, 2013

Hotel & rooms smell! Bed & bedding is cheap & uncomfortable! Overall feeling of just not clean! Would not stay again. Soda machines broke; no signs even after I reported the incident. Front desk seems to either be missing or always has a line!

Helpful?
Thank Swimmom9
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the bedding was uncomfortable and the soda machine not working. As the hotel manager, I can assure you that we have repaired the soda machines so that they are all in working order. As well, I apologize that our staff was not able to assist... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $85 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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