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Extended Stay America - Houston - Sugar Land

Traveler (40)
Room & Suite (29)
Dining (2)

Overview

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13420 Southwest Fwy (Highway 59), Sugar Land, TX 77478-3521 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Houston - Sugar Land
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Rooms
Mar 3Mar 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (145)
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40
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All reviews i highly recommend this hotel great place to stay leader closet printer highway houston mall
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1 - 5 of 145 reviews
Reviewed 3 days ago via mobile

This hotel is so bad. Every area of the hotel smells and is uncleanly. Everything is filthy and broken. One of the drawers in the dresser would not close and remained open at all times. On top of this my room was infested with bed...More

Date of stay: February 2019
Thank Mcpillow
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded today

Dear Mcpillow, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future....More

Reviewed 1 week ago via mobile

This was the best extended stay I have ever stayed at.The lady at the front desk Ms terriko was the nicest by far she helped me with everything we needed. The hotel was very clean and it had the smell of febreeze as we walked...More

Date of stay: February 2019
Thank Amberrae69
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded 1 week ago

Amber, Thank you for choosing Extended Stay America for your needs. We are delighted to read you like our well-maintained property and the courteous service provided by our staff. Your compliments will be shared with our team for a good job done. Thank you once...More

Reviewed December 31, 2018

We stayed over Christmas and it is just a terrible place. When we arrived two over weight black ladies were sitting in the lobby chatting so I thought they were guest but one of them was the front desk clerk. Our first room had a...More

Date of stay: December 2018
Thank jbdhotels
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded December 31, 2018

Joseph, thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We have...More

Reviewed December 4, 2018

After harassing me to write a previous review following her GM appointment I obliged Terriko's request based on the temporary presence of several ESA associates she brought over to help clean up the property... Unfortunately, this was only a hoax to appear like improvements were...More

Date of stay: October 2018
Thank aceklub91
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded December 8, 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. In order to address your concerns, we would need more information to properly identify the room you occupied....More

Reviewed November 15, 2018

On my first night, just one complaint: The sheets were obviously not changed from the person before me. There were dirt, grass, long black hairs, and a giant dried saliva (?) spot on a pillowcase. (If it wasn't saliva, I don't want to know what...More

Date of stay: November 2018
Thank amystarr
Response from 00esa, Manager at Extended Stay America - Houston - Sugar LandResponded November 15, 2018

Please accept our sincere apologies for the unfortunate incident and regret that our associates weren’t able to handle the situation to your satisfaction. We assure you we are investigating the issues you mentioned and will discuss this with our team, so we handle any such...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Air Conditioning
Meeting Rooms
Microwave
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Beachfront
Restaurant
Bar/Lounge
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
145
Price range
$56 - $76 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
,
Extended Stay Sugar Land
,
Sugar Land Extended Stay
Location
United States > Texas > Texas Gulf Coast > Sugar Land
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
145
Price range
$56 - $76 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
,
Extended Stay Sugar Land
,
Sugar Land Extended Stay
Location
United States > Texas > Texas Gulf Coast > Sugar Land

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Traveler (40)
Room & Suite (29)
Dining (2)
Pool & Beach (1)
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Questions & Answers
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Room Tips

"Towels/sheets often contain pubic/body hair. Requested kitchenware is stacked on the hallway floor where..."
aceklub91
Dec 4, 2018
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"Very safe with security at night."
lluas77
Nov 6, 2018
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"It's at cross of 90A and I69/59."
Chao1966
Jun 23, 2018
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"Check your mattress!"
patr371
Mar 31, 2018
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