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Extended Stay America - Houston - Sugar Land

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Extended Stay America - Houston - Sugar Land
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
1 review
5 of 5 stars Reviewed July 23, 2016 via mobile

Front desk staff was very nice. There was a manager Rachel and Aarie made sure we were happy. I appreciate the customer service, you don't find that much anymore. . We liked pool area, good clean area. Felt safe in the hotel. Very much appreciate

Helpful?
Thank Bill S
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

We appreciate you taking the time to write a review of your stay. I am pleased to see that you were provided with excellent accommodations by our staff. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Lake Charles, Louisiana
1 review
5 of 5 stars Reviewed July 15, 2016

I stayed here for three nights and was very pleased with my stay. The front desk staff and manager were very friendly and welcoming. My room was nice and the maids did a good job cleaning my room. Enjoyed the pool area, small but nice. Will stay here again.

Helpful?
Thank jw224468
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your clean room, our pool and our wonderful staff during your stay with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope to see you... More 

Norman, Oklahoma
1 review
5 of 5 stars Reviewed July 14, 2016

I have nothing but good to say about this hotel. I had great experience here and the Manager and staff were very professional and helpful. I stayed here two nights for a business trip, I forgot my toothpaste and shampoo and they supplied me with that. The staff was very friendly and professional. I would definitely stay there again on... More 

Helpful?
Thank susanc1965
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

I want to thank you for taking the time to post a review of your stay. It is pleasing to know our staff accommodated you so well on your business trip. I will inform them on what an excellent job they are doing. Thank you again for your review. We look forward to seeing you in the future, should your... More 

Crescent City, Florida
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed April 28, 2016

There is a terrible smell emanating from some of the rooms. People also smoke in a bunch of the rooms. The cabinets and bath fixtures are VERY run-down/broken.There was no cold water. Staff was great!

Helpful?
1 Thank Sorina724

Travelers are raving about these Sugar Land hotels

1 review
5 of 5 stars Reviewed April 3, 2016 via mobile

We have been at this hotel a month. Rachel, the general manager has been fantastic, and so accommodating to all our needs. I appreciate the cleaning staff, and I will absolutely stay here next time we are here. Would definitely recommend this place to anyone needing a great place to stay!!

Helpful?
Thank Jennifer S
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 15, 2016

I stayed here for one night on 12/13. I must say that their front office closes at 11:00 p.m. however there was a gentleman that was working around the property and managed to check us in. From what I could tell he was doing other chores around the property. Despite what he was doing he was very polite and attentive... More 

Helpful?
Thank Jose G
Houston, Texas
Level Contributor
112 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
2 of 5 stars Reviewed October 26, 2015

The rooms are okay probably having been recently renovated but the breakfast is about the poorest I have ever seen the food being a choice of a small muffin or a oat and honey bar. The only liquid in the room was coffee. Not even water was offered much less juice. The bike in the fitness room seems to be... More 

Helpful?
Thank wgn
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will have our maintenance engineer inspect our fitness room and will make sure we are clearly communicating our amenities during guest arrivals. Your feedback is very important to us, so... More 

Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed July 12, 2015 via mobile

Not the best cleaning staff. That's for sure. The swimming pool look like a big hot tub that's really dirty all the time. The room always smells. I do not know how long your supposed to clean a room in a weekly deal. But I'm sure 10 minutes is not the standard. Housing is real expensive here in Sugar land.... More 

Helpful?
Thank djraid76
Manager_11525, Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of your concerns regarding the cleanliness of the pool and our housekeeping. I have shared your comments with our team to ensure our housekeeping standards are met and will ensure the pool remains clean for our guests to enjoy. Thank you very much for bringing this... More 

Houston, Texas
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 stars Reviewed June 25, 2015

After online booking a non-smoking room at this hotel, I walked into a room that smelled strongly of cigarette smoke. The receptionist reassigned me to ground floor room where the lock was broken on one of the windows leaving easy outside access. I also noticed that the mirror in the bathroom had not been cleaned since the previous occupants. The... More 

Helpful?
Thank momlovestotravel2011
Toronto
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 30, 2015

Hotel has recently been renovated and everything is in great condition. The value you get here is great! I spent two weeks here with a friend for a training course and was very well taken care of. The staff were very helpful and always asking us if there was anything they could help us with. We hadn't brought any cooking... More 

Helpful?
Thank 40ozToFreedom
Manager_11525, General Manager at Extended Stay America - Houston - Sugar Land, responded to this review

Thank you for your review of your recent stay with us. We appreciate your kind comments about our great value, friendly staff and clean and spacious rooms. We at Extended Stay Hotels strive to make sure that all of our guests are happy with their stay. Again, thank you very much for providing us with your feedback, and hope to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Sugar Land

Address: 13420 Southwest Fwy, (Highway 59), Sugar Land, TX 77478-3521
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $85 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Sugar Land 2.5*
Number of rooms: 145
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Sugar Land Hotel Sugar Land
Extended Stay Sugar Land
Sugar Land Extended Stay
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