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Hilton Garden Inn Houston / Sugar Land

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Hilton Garden Inn Houston \/ Sugar Land
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447 Reviews from our TripAdvisor Community

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Showing 438: English reviews
San Andres, Colombia
Reviewed 2 days ago NEW

A great place to stay. The hotel was nice,clean. I just hope they start using American Made products in there hotel. This really does make a difference when choosing a hotel to stay in. Soap,Shampoo and others etc...... should all be purchased from an American supplier.

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Helpful?
Thank nathanbC7377BJ
Arlington
Reviewed 2 days ago NEW

Staff were friendly and the room was clean and comfortable. We left an item in the room and were continually referred to housekeeping to secure the item. The staff never returned our calls left over 3 days and the other staff would only refer us back to housekeeping. Very disappointing.

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Helpful?
Thank pball1994
Reviewed 6 days ago NEWvia mobile

A good hotel to stay the way they say respect us and it was really really looking forward to go again there and it was clouse to the markets and it was so clouse to the hwy and they had a bar inside the hotel thay was go great cause i kind of want to have some drinks and not...

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Helpful?
Thank Tony J
Dallas, United States
Reviewed 6 days ago NEW

Excellent place to stay, with an outstanding restaurant and brand new beds. People are friendly and helpful at every point of contact. The location worked out perfectly as there are two highways intersecting at the hotel, and it is in close proximity all the main points of interest in Sugar land. Overall a great hotel and certainly a great stay!

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Helpful?
Thank O1186MPsergioc
Sugar Land, Texas
Reviewed 2 weeks ago

The employees really could use a lesson in customer service! Our shower had a leak and we were kicked out of our room early. It was our wedding night and it was supposed to be perfect. But there was no compensation or refund for the ruined night or horrible service.

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Helpful?
Thank 372anonymous2016
Alfonso G, Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review

With all due respect the water leak was discover mid Morning by the staff You were not kicked out of your room early but advised of the leak, that effected the hall way. not sure how that ruined you wedding night when it was in the morning the day after? You were also given Hilton Points for compensation. With that...

Waco, United States
Reviewed 3 weeks ago

Great hotel with nice rooms and excellent staff. My key was ready and check in was a breeze. Checking out was simple and quick also. The breakfast buffet was huge with lots of choices. The food quality was great.

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Helpful?
1Thank melissamD5215TJ
Alfonso G, Manager at Hilton Garden Inn Houston / Sugar Land, responded to this review

Melissam D thank you for taking your time to write the positive review, its guest like you that make our day and we are thankful for you.

London, United Kingdom
Reviewed 3 weeks ago

We stayed at this hotel back in February. It was a clear hotel with a pool and great value too. It is located close to a supermarket and a few bar and restaurants. The Galleria shopping area is within close distance too. The hotel provides a shuttle service to some of the local hot spots so easy to get around....

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Helpful?
Thank dameshperi
Scottsdale
Reviewed 4 weeks ago

My overall experience has been very positive from the initial site of the property being well groomed and clean. Once inside the front door the Main Lobby was bright, open and inviting. Check-in was pleasant and expedient. My room was clean, spacious and very comfortable. Breakfast the following morning was good and efficient with the hotel breakfast staff readily available...

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Helpful?
Thank I9212WYmichelr
Sugar Land, United Kingdom
Reviewed 4 weeks ago

no complaints, but 1 member of staff on check out was very rude, not what I expect from a Hilton brand. Rude arrogant and cocky would be the words to describe this individual, rest of the staff were great but your only as strong as your weakest team member.

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Helpful?
Thank Martyn L
Lancaster PA, United States
Reviewed 4 weeks ago

Great Staff - good location Staff showed genuine like for their jobs and was reflected in their service. Hotel was clean and tended to in a professional manner. Breakfast was hot, fast and top quality. I will stay at this hotel again during future business trips to this area.

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Helpful?
Thank Craig M
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Garden Inn Houston/Sugar Land hotel is in Southeast Houston close to big companies like Texas Instruments, Baker Petrolite, and Fluor Daniel. Every hotel room and suite has a comfortable adjustable bed, free WiFi, 32-inch flat screen HDTV, refrigerator, and microwave. The onsite restaurant, Great American Grill, serves breakfast, dinner, and evening room service. The hotel also offers an outdoor pool and whirlpool, fitness center, business center, and 6700 sq. ft. of meeting space. ... more   less 

Additional Information about Hilton Garden Inn Houston / Sugar Land

Address: 722 Bonaventure Way, Sugar Land, TX 77479-4520
Location: United States > Texas > Texas Gulf Coast > Sugar Land
Price Range: $84 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Houston / Sugar Land 3*
Number of rooms: 202
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Orbitz, Travelocity, Odigeo and Priceline so you can book your Hilton Garden Inn Houston / Sugar Land reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Houston / Sugar Land Hotel Sugar Land
Hotel Style:
#2 Business Hotel in Sugar Land
#3 Romantic Hotel in Sugar Land
#4 Family Hotel in Sugar Land
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Garden Inn Houston / Sugar Land staff and other travelers.
3 questions
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Questions? Get answers from Hilton Garden Inn Houston / Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask for a suite - not much more $$ if available”
 of 5 bubbles travelmop_10, Aug 31, 2016 | Read review
“"Rooms on the south side are quieter"”
 of 5 bubbles 51patriciaannm, Aug 26, 2016 | Read review
“Beware of rooms next to the Elevator!”
 of 5 bubbles TravelTammie, Jun 10, 2016 | Read review
“I think all the room are great. From all the others I talked to, no one had a problem.”
 of 5 bubbles 516MichaelP, Apr 12, 2016 | Read review
“This is one of the taller HGI hotels with a sixth floor. Not a bad view if you can get it.”
 of 5 bubbles Ehdge, Mar 24, 2016 | Read review
5 of 5
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