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Extended Stay America - Houston - Stafford

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Extended Stay America - Houston - Stafford
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70 Reviews from our TripAdvisor Community

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Showing 68: English reviews
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I had to travel in past few months frequently for my sales business to Houston. Stayed in this place for 4 times as I had no other option available due one reason or another. The bathrooms always had broken or dirty toilet seats, the flush would usually not work properly. The carpets smell bad, you will always find some kind... More 

Helpful?
Thank Ali S
Mount Vernon
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

We entered the room and turned on the lamp. It started sparking and smoking. The lamp had a compact fluorescent bulb and the bulb was broken. (See picture) Called the front office and was told maintenance wouldn't be there for a few days. Would have to wait. Trash was piled up for the two day's we were there. (See picture)... More 

Helpful?
Thank Carl C

Travelers are raving about these Stafford hotels

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

I am glad I did not get to book for three nights. I called the hotel for reservation and was told only one room was available so I booked. I wish I had hung up and checked the travel sites. This property has been so neglected. The carpet is shredding. There was nothing to set suitcases on. The light bulb... More 

Helpful?
Thank Jane C
A TripAdvisor Member
2 of 5 stars Reviewed 4 weeks ago via mobile

My family and I stayed here for a couple of weeks. During our stay NEVER saw housekeeping until the day we checked out ( she stood outside the door as we gathered our belongings to leave) as if we were being asked to leave. It was super uncomfortable. But on to the room. It was ok. Basic accommodation. My room... More 

Helpful?
Thank A TripAdvisor Member
Fargo, North Dakota
1 review
5 of 5 stars Reviewed June 16, 2016 via mobile

I have been staying at this place for 10 weeks now. Reading some of these comments have me scratching my head. Though this place is no "Ritz Carlton" it is however a very decent hotel. Reasonably priced and nestled in a great location. Staff are very professional and eager to assist and address any needs or concerns. Reading the comments... More 

Helpful?
Thank Betsy J
Manager_11525, Manager at Extended Stay America - Houston - Stafford, responded to this review

Thank you for posting such a great review of our hotel. I am glad to hear that you were pleased with the service you received from our staff. As well, it's great to see that you enjoyed our location and our rates during your visit. Thank you for choosing Extended Stay America. We hope to see you again very soon. More 

Houston, Texas
1 review
1 of 5 stars Reviewed June 11, 2016

The rooms are very small, the customer service is poor, and the room which is a kitchenette doesn't come with utensils. When I arrived I was told there were no rooms available, even though I had a reservation. The front desk clerk was at the end of his shift and said there is nothing he can do and left the... More 

Helpful?
Thank MrTravelGuy38
Houston, Texas
1 review
5 of 5 stars Reviewed March 30, 2016

This was a great and afforadable place to stay due to the discounted rate I received from my school's program. Also, the manager was fair and worked with us in so many ways. I recommend speaking to the staff when you have issues. They solved all my concerns.

Helpful?
Thank kristyd332
South Houston, Texas
2 reviews
1 of 5 stars Reviewed October 4, 2015

I stayed in that dirty joint for a month. What a ghastly experience. Garbage a pled high for days No hot water for a bath for over a week cigarette butts all over the passages Indifferent and shabby staff Disgusting flop house

Helpful?
Thank 50612345
Manager_11525, General Manager at Extended Stay America - Houston - Stafford, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. I would also like to apologize for the hot water being turned off during your stay as well.... More 

Lagos, Nigeria
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 31, 2015

Nice place for family on long vacation as you get to prepare your meals etc. but the place is very very unkept lobby dirty pool is usually a no go area. No house keeping, only 2 of the front desk staff are friendly and helpful, the rest are awful esp the guys. Definitely fell below my expectations and certainly not... More 

Helpful?
Thank Bola957
Houston, Texas
1 review
1 of 5 stars Reviewed August 21, 2015

I totally agree with the other reviews here - this is a disgustingly dirty hotel. I booked a room for my senior mother in Aug 2015, and the room they gave her had not been cleaned - in who knows how long?!, trash was overflowing in the floor, left out food all over...was completely trashed! And there was a homeless... More 

Helpful?
Thank PSSA2015
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Room Service
  • Free Parking
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Stafford

Address: 4726 Sugar Grove Boulevard, Stafford, TX 77477
Location: United States > Texas > Stafford
Price Range: $83 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Stafford 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Extended Stay Stafford
Stafford Extended Stay
Extended Stay America Stafford
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