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Residence Inn Houston Sugar Land

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Residence Inn Houston Sugar Land
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89 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Reviewed October 5, 2016

Smelly rooms, like stale smoke, very uncomfortable sofa bed, don't park in the rear cars were broken into. Staff were very friendly and helpful, breakfast was not so great. Stayed here one night for a family funeral the next day. Don't think I would stay there again.

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Helpful?
Thank Toni H
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello Toni- Thank you for submitting a review for our property. I am sorry to hear that your wasn't up to the standards that we would like to provide. It is nice to hear that the staff was friendly. I will be bringing your review up in our morning meeting so we can work on improving in the areas you...

Reviewed September 28, 2016 via mobile

Had a business trip in Houston with 5 team members and we were staying for 19 nights. Found cock roaches in the lobby and hallway. The third floor was so humid everything stayed damp. Two member had mold in a picture in their room and when he asked to have it fixed the request went ignored. Two vehicles were broken...

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Helpful?
Thank Matt M
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello Matt M- I again apologize for your teams experience with our property. That is not the kind of hotel we want to be. Since your stay we have made huge strides in the right direction. I verified with Marriott Rewards all 6 of your team members received their points on 9/29. The points awarded will allow your team members...

Tinley Park, Illinois
Reviewed September 22, 2016 via mobile

Cock roachs in the lobby and hall way. Mold in a picture in my room. Zero empathy from any staff memeber. I asked the GM to call me to explain my concerns, never called me back. Left a message on the customer service hotline and was never given a call back. 2 of our cars were broken into and the...

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Helpful?
Thank cyrian24
Zach E, General Manager at Residence Inn Houston Sugar Land, responded to this review

Hello cyrian24- I am disappointed that your stay was not up to the standards expected at a Marriott property. I remember speaking to you as I was carrying my stuff into the property to start my day. I was very disappointed to see your car was victim to such an issue. We hate inconveniencing our guests and our hotel is...

Los Angeles, California
Reviewed September 4, 2016

I had 10 rooms booked for a group. As soon as I walked into my room, the smell hit me (old/moldy). Everyone in the group also complained about the smell in their rooms. Other than that, the rooms are nice and large. A little old and outdated (but typical Residence Inn). The Marriott Courtyard next door seemed a little newer...

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Helpful?
Thank aemusic
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank you for reviewing our property. We appreciate your group staying with us. I am sorry to hear about your experience with the smell, we do our best to make sure every guest as a welcoming and fresh room. I am glad you enjoyed our staff. They do their best to make sure every guest receives excellent service.

Reviewed May 23, 2016

As a mom of two toddlers, a clean hotel room is very important to me and this one did not let me down. Everything was spic and span and there were no odors (no strong cleaners, no funky smells, just...odorless). Linens were crisp and towels were fresh. The pool was clean and clear and just the right temp. Staff (all...

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Helpful?
Thank Erin W
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for staying with us. We look forward to your return.

Houston, Texas
Reviewed March 24, 2016 via mobile

I love this place maid services always on time they clean up and do a very great job managers very respectful staff is very respectful nice hotel room suites very comfortable very quiet clean atmosphere in a very clean location I enjoyed my stay and I will be coming back

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Helpful?
Thank Keashia B
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for your business! We look forward to having you back.

Springdale, Arkansas
Reviewed February 15, 2016

Stayed here for three nights and had a fantastic first floor room. When I checked in, the lady at the front was very helpful, and as friendly as she could be. She made sure the check in was painless and quick. I walked back to my room and was GREATLY surprised. Large suite complete with a full kitchen with EVERYTHING...

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Helpful?
Thank GuyanaBoy
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for your great comments on the staff. We hope you come back!

Houston, Texas
Reviewed February 6, 2016 via mobile

Very clean rooms and well maintained hotel. Staff is very helpful and good variety in free breakfast. Hotel is on the outskirt of Houston if you are planning to roam in Houston, it's far away from major attractions.

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Helpful?
Thank Rohit S
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

Thank-you for staying with us and taking the time to comment.

San Antonio, Texas
Reviewed January 3, 2016 via mobile

Stayed one night for a holiday visit. We stayed in a two bedroom sweet. First, I love the layout of these Residence Inn suites. Second, I love them being a pet friendly facility for my best friend and favorite cocker spaniel. Third, staff was very friendly. But...The property is older and needs a face lift. Not gross, just a little...

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Helpful?
Thank fonziefish
Thomas I, General Manager at Residence Inn Houston Sugar Land, responded to this review

I apologize we did not meet your expectations.

Ho Chi Minh City, Vietnam
Reviewed November 7, 2015

My family spent two nights at this hotel. The hotel is located in complex of three or four hotels side by side in a quiet and security area. There are many flowers and greenery, large parking lot. The room is cozy and comfortable. The swimming pool is small but my daughter would love this pool.The breakfast in the hotel is...

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Helpful?
Thank MichaelHung
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Breakfast
  • Laundry Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Residence Inn Houston Sugar Land was recently renovated to combine convenient amenities and a premier location to make it one of the top Sugar Land hotels. This pet-friendly hotel is situated off Highway 59 South, and offers easy access to Houston’s top destinations including The Galleria, Constellation Field, Sugar Land Town Square, and First Colony Mall. Business travelers also appreciate the close proximity to the offices of Yokogawa, Chevron, and Stafford Centre. Guests love to start their day off right with the complimentary breakfast buffet, and unwind at the social hour in the evenings. The renovated guest rooms are 50% larger than standard hotel rooms and offer flat-screen HD TVs, free WiFi and fully-equipped kitchens with stainless steel appliances. After a day at work or play, enjoy a game of basketball on the outdoor sport court, or take a dip in the outdoor pool. Choose the Residence Inn Houston Sugar Land and enjoy the spacious guest rooms and excellent service that make this one of the top hotels in Sugar Land. ... more   less 

Additional Information about Residence Inn Houston Sugar Land

Address: 12703 Southwest Fwy, US 59, Stafford, TX 77477-3806
Location: United States > Texas > Stafford
Price Range: $88 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Sugar Land 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Stafford Residence Inn
Hotel Style:
#6 Business Hotel in Stafford
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Questions & Answers

Questions? Get answers from Residence Inn Houston Sugar Land staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“1st floor rooms are big two bedroom and handicapped, pet friendly.”
 of 5 bubbles tonih455, Oct 5, 2016 | Read review
“Upper floor on east side - close to side exit, where parking can be nearby.”
 of 5 bubbles Frequent_Traveler063, Sep 10, 2015 | Read review
“3rd floor was very quiet. I was on the back side, facing the street and never heard any traffic.”
 of 5 bubbles cggraul, Mar 19, 2015 | Read review
“We were in 203 and it was quiet and comfortable.”
 of 5 bubbles Duke001, Jan 29, 2014 | Read review
“Do not go to this hotel! It's worse than the $39 a night motel room.”
 of 5 bubbles jinglesj, Oct 3, 2013 | Read review
5 of 5
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