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Courtyard by Marriott Houston Sugar Land

Certificate of Excellence
GreenLeadersBronze level
3.0 of 5
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12655 Southwest Freeway, Stafford, TX 77477
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Courtyard by Marriott Houston Sugar Land
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100 Reviews from our TripAdvisor Community

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Austin, United States
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

Went to Houston for the weekend and got a last minute change that I needed a hotel to stay at. Went on Priceline and found a cheap rate. I was glad that the result was this Courtyard Marriott. I got there around 1 AM and I felt safe with this location. There are Residence Inn and Homewood Suites next door.... More 

Helpful?
Thank Oni W
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Location is very good -just off highway 59 and close to amenities. Rooms are what one can expect of the Marriott chain -good sized, clean and fresh. The bed was very good -firm, but not too hard and the beddings were fresh-smelling and clean just as the bathroom was as well. There is an outdoor pool, and inside, a bistro... More 

Helpful?
Thank 602junp
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello, Thank you so much for staying with us and taking the time to review our hotel. We are thrilled that you enjoyed your stay and all of our amenities. We hope to see you again soon! Sincerely, Adam P General Manager More 

Indianapolis, Indiana
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed December 23, 2015

Rooms are a little dated, but very clean and up to expectations for a hotel. The rooms facing away from the interstate are best as it can be a little noisy on that side. Staff is excellent and more than makes up for any other little nit picky criticisms. They offer good breakfast (starbucks drinks), and have a dinner menu... More 

Helpful?
Thank cptncoke
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello, Thank you very much for staying with us and taking the time write a review about your stay. We strive to be the cleanest and friendliest hotel in town, so we thank you for your comments and hope to see you again! Sincerely, Adam P General Manager More 

Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed December 20, 2015 via mobile

I work for a company less than 3 miles from this hotel, so when I have to come into the main office, I typically stay here. Has been decent up to my trip last week. I arrived on Sunday 12-13-15, departed on Friday 12-18-15. On Sunday I laid out my clothes for the week, made sure I had everything I... More 

Helpful?
Thank Benjamin L
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello Mr. Benjamin, Thank you so much for staying with us over the years and for taking the time to give us your feedback. I will make sure that your comments are passed on to our Housekeeping team and the actions are corrected. Thank you again for staying with us and we hope to see you again in the future.... More 

Andrews, Texas, United States
Level Contributor
125 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed December 15, 2015 via mobile

Very nice hotel and everythong went smooth. Rooms were decently nice not best one ive been in but nice. And restroom was good size and nize as well would recommend staying here again but wasnt a big fan of the breakfast options at the cafe. Ended up with cereal after the first morning

Helpful?
Thank Timothy H
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello TimothyH, Thank you for staying at our Courtyard and for taking the time to review us. We are glad that you enjoyed your stay. Our Bistro does have a rotating menu every quarter that offers new seasonal Breakfast items to try. We hope to see you again in the future! Sincerely, Adam P General Manager More 

Trophy Club, Texas
2 reviews
2 of 5 stars Reviewed December 1, 2015

I checked in to a ground floor unit at first but I asked the check in person to come smell the room and there was the hanging odor disks in the room and it smelled bad. The second room is no better. The rating have to be rated by the hotel there is no way this place is a 4.5... More 

Helpful?
Thank Gary H
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello Gary, I am truly sorry that you did not have a great stay at our hotel. I am not sure what you are referring to regarding "hanging odor disks" but I am sorry that you were not fully satisfied. Please contact me at adam.plous@whitelodging.com to further discuss. Sincerely, Adam P. General Manager More 

New York City
Level Contributor
378 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 483 helpful votes
3 of 5 stars Reviewed November 19, 2015

The front desk and cleaning staff were all very nice. Front desk manager on duty when I came in was incredibly kind. Had a slight mix-up with reservation at the Marriott across the street as a result of group sales, from my perspective a small issue. The room was nicely appointed, medium-sized but not too small with a usable desk.... More 

Helpful?
1 Thank YaleDad
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello YaleDad, Thank you for taking staying with us and taking the time to review our hotel. We are glad to hear that you found everyone friendly and kind and that you would stay with us again. With regards to the breakfast, the new Courtyard standard across the brand is the Bistro with Starbucks coffee that is not included, but... More 

Cape Coral, Florida
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed November 17, 2015 via mobile

I arrived at 10:30 pm. Of course the restaurant was closed so I grabbed a power bar and water as I checked in. I made my way to the room and who greeted me? My little friend in the picture below. The only saving grace was that Alecia at the front desk was a trooper. The Courtyard had no more... More 

Helpful?
Thank TimC2010
Adam P, General Manager at Courtyard by Marriott Houston Sugar Land, responded to this review

Hello Sir, Of course we are terribly sorry about your stay. As I said on the phone we have of course taken care of the issue and I believe that you feel taken care of as well. We always strive to make sure that every guest is satisfied after their stay. We hope to see you again on your next... More 

1 review
5 of 5 stars Reviewed September 2, 2015 via mobile

From the moment we were picked up at the Sugar Land Airport the service and amenities at the Courtyard Sugar Land Downtown were exemplary. The guys who drive us to and from the hotel were cheerful and pleasant, the front desk staff couldn't have been more courteous and efficient, every time I rounded a corner someone smiled and said hello.... More 

Helpful?
Thank Sylvia H
Beijing Region, China
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed August 31, 2015

We spent more than a week at the Courtyard Marriott together with my family. The room is reasonably comfortable and spacious. Microwave is provided in the room which is very handy for family. Laundry machine is also provided for public use - another great features if you have baby staying with you (or even for yourselves). What I like best... More 

Helpful?
Thank AlbertW21
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