a nice clean and relaxing place all the staff are very friendly I recommend it. It is in an area with shops nearby, it has a bar, a fireplace outside, super relaxing. my check in was fast without any problem
This team gets it... Best in class coming out of this whole last year of covid disruption. The folks answering the phone are friendly the entire desk staff and restaurant staff are friendly. Was treated to a very nice corner suite with a balcony and got to watch the action outside in the evening. I love the fact this is a real deal full service Hilton that does not have a bunch of stupid add-ons like parking fees resort fees or upgrade fees. Nice clean pool the executive lounge is open however does not have food yet and Copeland's restaurant on site is undergoing renovation. There are plenty of restaurant choices nearby and shopping you can walk right out the door to find them. This Hilton is my new go to in the DFW area!
Great hotel The hotel location was great Allowed us to check in , due to airport issues. Flight cancelled and last minute hotel needed for the night. Hilton did let us to stay. Once again great service
————- Despite an ice storm that hit the area, the team remained on-hand to cater for our work event. This was everyone from food, drinks, and guest services teams. Would recommend for any work function too. Thank you Hilton Southlake! ————-
I traveled to the Hilton Southlake for business and was extremely impressed with my entire stay. The hotel was beautifully updated, the rooms were spacious, clean and comfortable. The staff, from the front desk agents, to the staff in the restaurant and Starbucks were warm, friendly and welcoming. Everyone I spoke with was eager to make my stay a pleasant one. Highly recommend this property!
One of our favorite properties the staff are always very helpful and accommodating, we we’re asked at least daily if we needed anything. The property is beautiful, the rooms are very clean and comfortable.
My wife and and I recently celebrated our 51st wedding anniversary at the Hilton Dallas/Southlake Hotel. Our stay at this truly outstanding establishment was exceptional in all respects. From the parking valet to the check in desk clerk, to the operating manager, maid service, restaurant manger, waitress, and cook, literally every aspect of our visit was a true delight. In our many years of traveling all over the USA, I have never experienced a more welcoming and cordial staff who fully embrace outstanding customer service. BRAVO!
The room is clean, with decent linens and the staff is friendly and helpful. What upset me is the new 'green' policy of not making up the room everyday. When I checked in the woman told me that most people 'like' this service. I told her that I am paying premium prices so I expect full service, clean my room daily with fresh linens., The next day my room was cleaned and prepared as I requested. The second day my room was not cleaned, so I requested it. Still no one so I texted again and the told me they could only clean the room, no fresh linens. So I called the front desk and said what do mean? I have to sleep in dirty sheets? She then said she checked and saw I requested daily cleaning and linens. The maid came and made up my room as requested. Shame on you Hilton! This is just a cost saving move. If you want to give Motel 6 service charge Motel 6 prices. My room was connected room so there is door connecting it to the adjacent room. I could hear everything going on that room, what TV they watching, what they were saying and even hear them moving around. They were not being loud. So avoid the connected rooms.…
I have stayed at the Hilton Southlake several times and always look forward to my stay. The rooms are nice but comfortable. The bed is a little bit of heaven with a comfortable mattress and pillows and a fluffy comforter.Every employee you meet is friendly and helpful. The coffee shop is great and the restaurant,Copelands, has a fun bar and good service and food in the dining area.All in all the Hilton is a beautiful place with a friendly atmosphere that makes you feel safe, cared for and comfortable.The location is perfect,close to the airport in an outside mall.
Hotel still isn't providing daily services in the rooms. Great location. Restaurant has a great breakfast. Lots of shops, restaurants and entertainment right next door. We would stay here again next time we are in the Dallas area.
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