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Full view
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Room & Suite (66)
Dining (32)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Dallas/Southlake Town Square
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#1 of 4 hotels in Southlake
Location
4.8
Cleanliness
4.7
Service
4.7
Value
4.3
Travelers' Choice
The most recognized name in the industry, Hilton Hotels & Resorts stands as the stylish, forward thinking global leader of hospitality. With over 92 years of experience, Hilton continues to be synonymous with hotel because of our innovative approach to products, amenities and service. We help make traveling easier with our smart design, innovative restaurant concepts, authentic hospitality and commitment to the global community. Today, Hilton welcomes guests in more countries than any other full-service hotel brand, with more than 550 hotels and resorts in 79 countries across six continents.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Valet parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Safe
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Modern
Languages Spoken
English
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
27Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
Contact
1400 Plaza Pl, Southlake, TX 76092-7664
Getting there
Rental CarsSee all Southlake rental cars
1223Reviews10Q+A100Room tips
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Most Recent
Stunning communal areas and approach out front to this hotel, wonderfully situated right next to all the shops in Southlake (Barnes & Noble is fab!), nice big comfortable rooms with all the mod cons. Absolutely gorgeous breakfast buffet. Visiting from the U.K. we stayed over my son's 6th birthday and my husband was at work on that day, unfortunately the wifi went down in the whole hotel which meant that not only could I not look for things to do with my children locally but I couldn't order an uber or anything either, even the TV did not work due to it. The staff were not very helpful. Also, they said that it was an area wide problem but when we went out to the nearby shops, I was able to access patchy wifi there (thankfully!). There was drilling and works happening at the time of our stay so I think it was planned maintenance that they were perhaps not telling guests pre-arrival about? I wish they had, as they also stated that the pool was a certain temp but unfortunately it was cold. Pre-booking I had planned to spend the day at the pool with the kids for my son's birthday but it was too cold, another family staying said the same that they had rang up before booking to ask about the pool temp as they struggled with arthritis and were assured it was heated and then were not able to use the pool at all when they got there. Side note - the hot tub was boiling hot though. Again, the staff just really didn't care at all, there was confusion over breakfast vouchers etc etc. My child's nighttime teddy had disappeared from the room we noticed as we were putting him to bed on his birthday, it turned out it had been accidentally taken with the sheets - a genuine mistake to make - and many thanks to the night shift staff member who went to look and found it for us. Overall, a beautiful hotel in a great location unfortunately with some (not all!) blaze staff who need training on how to speak to customers.…
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Date of stay: February 2022
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded May 18, 2022
Thank you for taking the time to post an online review regarding your recent stay at our hotel. Our goal is to ensure every guest has a memorable stay whether travelling for business or leisure. We were concerned to learn of the disappointing service received from our staff. Rest assured; this is not the service norm for our hotel. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your comments have been shared with the hotel executive management team. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square.
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Hotel's Favorite
This team gets it... Best in class coming out of this whole last year of covid disruption. The folks answering the phone are friendly the entire desk staff and restaurant staff are friendly. Was treated to a very nice corner suite with a balcony and got to watch the action outside in the evening. I love the fact this is a real deal full service Hilton that does not have a bunch of stupid add-ons like parking fees resort fees or upgrade fees. Nice clean pool the executive lounge is open however does not have food yet and Copeland's restaurant on site is undergoing renovation. There are plenty of restaurant choices nearby and shopping you can walk right out the door to find them. This Hilton is my new go to in the DFW area!
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Date of stay: June 2021Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Jun 10, 2021
Fantastic to hear that your stay with us was enjoyable. Our goal is to ensure that every guest has a memorable experience. We do appreciate you taking the time to write an online review regarding your visit. We realize that you have a choice when traveling and appreciate you choosing the Hilton Dallas Southlake Town Square. We look forward to welcoming you back.
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Due to weather we became stuck in Texas for two days. This hotel was a life saver. The staff is amazing and took care of our every need. The restaurant is wonderful. The new fresh look is top notch. Beds are very comfortable.
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Date of stay: April 2022Trip type: Traveled as a couple
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded May 2, 2022
Thank you for taking the time to post an online review regarding your recent stay at our hotel. We were pleased to learn that your experience was enjoyable. Feedback allows us to stay connected with our guests, as well as, identify those areas where we are exceeding guest expectations and those areas of opportunity to improve the service delivered to our guests. Your kind comments have been shared with the hotel executive management team, as well as, our staff. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas/Southlake Town Square.
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This Hilton property is always top notch and Stacy at the front desk makes sure it’s a great stay ! I also love the service at Copelands whether drinks in the evening or breakfast , it’s alway five star . I come back for the friendly bartenders at Copelands , the friendly folks at the breakfast buffet and because Of people like Stacy . Thanks for a great stay , Brad
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Date of stay: April 2022Trip type: Traveled as a couple
Helpful
First, I'll note that the only reason I'm giving the hotel more than 1 star is due to the friendly front desk staff and the cleanliness of the room. Now for the rest - guests BEWARE. My husband and I felt pretty mislead by the hotel on 2 major things. 1) It is not disclosed anywhere on the website for the hotel that it is currently under construction. Initially, this didn't seem to be an issue. However, after returning to our room one afternoon around 1:30, it became an issue QUICKLY. We returned for our 3 year old to take a quick nap while we got ready for the evening, but that proved to be impossible. There was drilling/jack hammering/major construction happening DIRECTLY above our room. The noise was so loud that my husband and I couldn't hear each other speak, even directly in front of each other without yelling. We were in the room for a total of 1.5hrs while we showered/got refreshed. The noise lasted the entirety of that time. It was absolutely horrible. We found out at the time of checkout that entire FLOORS of this hotel are closed due to the construction. This should be a disclosure at the time of booking. 2) I understand it's been a Hilton corporate-wide policy to do away with free breakfast for Diamond members and instead do the daily credit. However, this was the first experience I've had where the price of breakfast isn't posted anywhere before you eat, nor is an option to do a "lesser" continental breakfast for free. I cannot stress enough to inquire about the price. Adult breakfast is $21 per person + tax. We were charged the full children's price for our 3 year old - $12 per person. Yes, you can had eggs or an omelet made, but this is not a $21 or $12/child breakfast. I was floored. I travel often for work, and this was the highest breakfast/least value I've seen. We were extremely disappointed, and did not repeat our mistake again. Overall, the lack of transparency we experienced here is not what I've come to expect from Hilton. We go out of our way to stay at Hilton properties due to the trusted name and experience. This was far outside of what I believe the company values to be. I would like to say we'll return (because the location is great), but the lack of honesty of behalf of ownership in several areas is a huge cause for concern.…
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Date of stay: March 2022
Value
Service
Sleep Quality
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Mar 29, 2022
Our goal is to ensure a comfortable and memorable stay for all of our guests and regret this was not the case of you. We are in the middle of making improvements to allow us to even better meet/exceed the needs of our guests. While we aim to do this with minimal disruption, there are times that it is unavoidable. Please accept our sincerest apologies for any disappointment and inconvenience experienced during your recent stay with us. Rest assured; this is not the norm of our hotel. Your feedback has been shared with our hotel executive management team.
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Great front staff, esp Tina. Good location for shopping and restaurants with easy off and on access to the highway. Would definitely stay at this location again. Housekeeping was great and the restaurant for breakfast is a must.
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Date of stay: February 2022
Value
Service
Sleep Quality
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Mar 29, 2022
Thank you for taking the time out of your day to post an online review regarding your stay with us. Our goal is to ensure every guest whether travelling for business or leisure has a memorable experience. We were pleased to learn that you had an enjoyable time on property and in the square. We do thank you for the shout out to our front desk and housekeeping teams. Your kind comments have been shared. We realize you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
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Hilton Southlake was great! The staff is always accommodating and friendly! A great hotel in a great location .. you can never go wrong. Centrally located to a lot of the other suburban areas too so that’s a plus.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Feb 15, 2022
Thank you for taking the time to post an online review regarding your recent stay with us. We are always happy to see return guests. We were pleased to learn that your stay was enjoyable. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
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Front desk staff was rude! The room cleaning staff was amazing and needs a raise, they were kind and helped us more than the front desk. This was our second stay here and we won’t stay here again. They need retraining
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Feb 15, 2022
Thank you for taking the time to post an online review. Our goal is to ensure that every guest has a memorable stay and regret this was not the case for you. We were concerned to learn that you encountered service that was not up to our standard from the front desk. Please accept are sincerest apologies for any disappointment experienced. Rest assured, this is not the service norm for our hotel. We do appreciate you choosing the Hilton Dallas Southlake Town Square.
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Everything was prefect with the food I had the blackened chicken and I got some much needed rest. The whole room felt very comfortable and clean. Would stay here again. Thank you for the wonderful service!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Jan 28, 2022
Thank you for taking the time to post an online review regarding your recent stay with us. We were pleased to learn that you were able to enjoy the restaurant and get some rest. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
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The hotel room looked rather dated and smelled like carpet fresh upon my arrival. However, the staff were quite attentive and did offer to move me to another room but I didn’t check in till very late in the evening I was exhausted at that point and didn’t feel like moving
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: January 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Stacy Ervin, Guest Services / Front Office at Hilton Dallas/Southlake Town Square
Responded Jan 28, 2022
Thank you for posting an online review. We do apologize for any disappointment experienced with your room upon arrival. We were pleased to hear that the staff was attentive. We realize that you have a choice when travelling and appreciate you choosing the Hilton Dallas Southlake Town Square.
Read more
PRICE RANGE
$183 - $244 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton dallas/southlake town square hotel southlake, hilton hotel southlake, hilton southlake, southlake hilton
LOCATION
United StatesTexasSouthlake
NUMBER OF ROOMS
248
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Claim Your Listing Frequently Asked Questions about Hilton Dallas/Southlake Town Square
Which popular attractions are close to Hilton Dallas/Southlake Town Square?
Nearby attractions include Southlake Town Square (0.1 miles) and Harkins Theatres Cine Capri (0.1 miles).
What are some of the property amenities at Hilton Dallas/Southlake Town Square?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Dallas/Southlake Town Square?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Dallas/Southlake Town Square?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Hilton Dallas/Southlake Town Square?
Conveniently located restaurants include Truluck's Ocean's Finest Seafood & Crab, Brio Italian Grille, and Calabrese.
Are there opportunities to exercise at Hilton Dallas/Southlake Town Square?
Yes, guests have access to a pool and a fitness center during their stay.
Is Hilton Dallas/Southlake Town Square located near the city center?
Yes, it is 0.2 miles away from the center of Southlake.
Are any cleaning services offered at Hilton Dallas/Southlake Town Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Dallas/Southlake Town Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Dallas/Southlake Town Square offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Dallas/Southlake Town Square?
Many travelers enjoy visiting Milican Blacksmiths Shop (2.6 miles) and Grapevine's Market on Main (3.1 miles).