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Hampton Inn & Suites Schertz

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Hampton Inn & Suites Schertz
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290 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn & Suites Schertz
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Showing 285: English reviews
Temple, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Unlike any other Hilton stay, my experience here with reservations and staff was bad. This hotel staff needs training on their reservation system. They need to somehow track room availability better. I believe they have room set aside for someone who's not supposed to be there. They cancelled my second night as a no-show even after I checked in!! I... More 

Review collected in partnership with Hampton

Helpful?
Thank Matthew G
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

I am sorry that your experience with the reservations was not a pleasant one. I will have to look into this deeper to see what exactly happened. Then we can conduct the appropriate training to avoid any further frustration for our guests. Our goal is to make a seamless and positive memorable experience for all of our guests. We will... More 

Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed July 20, 2016 via mobile

All Hampton inns are VERY bad in serving breakfast. We tried many of their hotels but never feel satisfied. We decide not to stay Hampton Inn anymore. Not worth it. Managers, no matter which locations, are all bad in guarding breakfasts. Very bad.

Helpful?
Thank Monica9080
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

I am sorry that the breakfast offered at Hampton Inns has not been satisfying for you. More 

Myrtle Beach, South Carolina
1 review
5 of 5 stars Reviewed July 19, 2016

Spent 8 nights, no problems. The location of Hampton Inn is great within walking distances to chills and bill millers. I forgot some toiletries, front desk staff gave me complimentary toiletries until I got a chance to go to Walmart which is very close to get what I forgot. Would definitely stay again

Review collected in partnership with Hampton

Helpful?
Thank N7349BJjasonm
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

8 nights! that is a long time for you to be away from home. I am glad that you had chose the Hampton Inn & Suites in Schertz TX as your home away from home. There are several stores for shopping, restaurants and local attractions very close to the hotel. More 

Deer Park, United States
1 review
5 of 5 stars Reviewed July 17, 2016

Great place to stay like always when dealing with the Hilton hotel chain. Decent free breakfast, very clean hotel and great customer service. I would stay here again. My only complaint would be that my a/c did not cool in my room as much as I would like, but I am sure I could have switched rooms if I had... More 

Review collected in partnership with Hampton

Helpful?
Thank Alan C
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

I am glad that you found this a great place to stay. We do take a lot of pride in our customer service and thank you for recognizing that. Please accept my apologizes for the AC not working as expected. And I am sure that we would have been able to have done something about it. We strive for complete... More 

Arlington, Texas
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 13, 2016

We stayed in a suite with 2 queens and a pull out sofa bed. The room was very spacious and clean. The staff was very helpful and courteous. Breakfast was plentiful, the food was very good, and the staff kept it well stocked. Our only complaint was that there were ants in our kitchen area and there was a horrible... More 

Review collected in partnership with Hampton

Helpful?
Thank TexasDad1967
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

Thank you for posting your comments about your recent stay at the Hampton Inn & Suites in Schertz TX. I am thrilled that you enjoyed your stay and that the location of the hotel was convenient for you. I am sorry about the unexpected ants and the natural gas smell. Both have been addressed to ensure that further experiences like... More 

Tishomingo, Oklahoma
1 review
5 of 5 stars Reviewed July 12, 2016

Hotel was very nice. It was clean, comfortable beds. The staff was nice. The breakfast was not much. I would eat breakfast elsewhere. Overall very satisfied and would stay there again. Very nice. High traffic area but the room was quiet.

Review collected in partnership with Hampton

Helpful?
Thank Rex L
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

We appreciate you taking the time to post your comments on TripAdvisor about your stay at the Hampton Inn & Suites in Schertz TX. We are looking into enhancements to our complimentary breakfast offering. I am glad that you enjoyed your stay. We look forward to seeing you again. More 

Flower Mound, Texas
1 review
5 of 5 stars Reviewed July 11, 2016

We chose the Schertz Hampton over the New Braunfels Hampton because I used my HHonors points and it saved me 20k points over the two nights we stayed. It was less than 15 miles from Schlitterbaun and the Comal river. The rooms were nice and the staff was very professional.

Review collected in partnership with Hampton

Helpful?
Thank 299douglasp
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

The Hampton Inn & Suites in Schertz TX is in a great location for a lot of the area attractions like Schlitterbaun & the Comal River. I am glad that you chose our hotel to stay during your family vacation. We look forward to being the host of your next family vacation. More 

Austin, Texas
Level Contributor
5 reviews
4 of 5 stars Reviewed July 11, 2016

Had planned to stay at the hotel, but got rebooked at the hotel behind it for a discounted rate; however, the training I had scheduled there in one of their meeting rooms was very nice (although a bit on the cold side). The staff was courteous to our questions and accommodating to our needs.

Helpful?
Thank txlymphie
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

Thank you for making time to post your comments about your experience at the Hampton Inn & Suites in Schertz TX. I am sorry that we were not able to accommodate your reservation at our hotel, but glad that we were able to find another hotel for you to stay in. Our team takes much pride in being overly accommodating... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed July 8, 2016

Stayed here before and it's always a first rate experience, clean comfortable rooms, friendly & courteous staff, amenities such as gym, pool, business center and good rates. Will stay here again and recommend it to other family members.

Review collected in partnership with Hampton

Helpful?
Thank fredp753
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

It is great to hear about your first rate experience at the Hampton Inn & Suites in Schertz. I am glad to see that you enjoyed the amenities that the hotel has to offer. We look forward to seeing you again. More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed July 7, 2016 via mobile

Halfway between San Antonio and New Braunfels it's near Tubing, the Caves, Schlitterbahn, the Riverwalk, the Alamo and near food and shopping. You can't beat it! It's clean, well maintained, quiet, serves breakfast and has a pool. What's not to like?

Helpful?
Thank Jennifer S
Jon B, General Manager at Hampton Inn & Suites Schertz, responded to this review

Thank you for posting your review about your stay at the Hampton Inn & Suites in Schertz TX. I couldn't agree with you more about the location of the hotel and the proximity to a majority of the San Antonio attractions. I am pleased to see that we were able to meet your expectations. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The Hampton Inn & Suites Schertz hotel is located midway between San Antonio and New Braunfels. From the legendary historic landmarks of the Alamo and Spanish Governor's Palace to exploring the underworld marvels at Natural Bridge Caverns, there is plenty to keep you entertained. We offer easy access to I-35, Randolph Air Force Base, downtown San Antonio and a number of family attractions. Get a great night's rest on the comfortable clean and fresh Hampton bed®, and wake up to Hampton's free hot breakfast. Take advantage of free high-speed internet access in each guest room, a handy lap desk and MP3 alarm clock. ... more   less 

Additional Information about Hampton Inn & Suites Schertz

Address: 17702 Interstate 35 N, Schertz, TX 78154-1259
Location: United States > Texas > Schertz
Price Range: $113 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Schertz 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Hampton Inn & Suites Schertz Hotel Schertz
Hampton Inn And Suites Schertz
Hampton Inn Schertz
Schertz Hampton Inn
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